Home Instead (Exeter & East Devon)

Home Instead House, 1-3 Yeo Business Park, Axehayes Farm, Clyst St Mary, Exeter EX5 1DP
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Top 20 award
10 116 Reviews
  • Home Instead (Exeter & East Devon), Exeter
Home Instead - Exeter & East Devon, with an office and training and development centre on the outskirts of Exeter, East Devon, is a family-owned, local care provider devoted to providing the highest-quality care for older people in the comfort of their own homes. The dedicated team support older and vulnerable persons across the Exeter and east Devon region, up to and including those in the Tiverton and Cullompton communities.

In May 2016, Home Instead (East Devon) became the first home care provider in the South West to be rated overall Outstanding by the CQC, and upon re-inspection was rated 5 Star Outstanding by the CQC in December 2018, a rating shared by less than 0.5 per cent of care providers nationwide.

Home Instead offer a wide range of one-to-one services tailor-made to the needs of the individual - and home visits can be from 1-2 hours a day up to 24-7 care that includes weekends and holidays and Live-In care options.

Services are flexible to the needs of each client. These can include personal care such as assistance with bathing, dressing, eating and medication; home help covering all aspects of day-to-day housework, shopping, meal preparation and household duties; and companionship services that can involve everything from accompanying clients on visits or appointments to simple conversation and good company.

Specialist Alzheimer’s and memory care available with continuity of Care Professional, are at the heart of services. Care Professionals are carefully matched to every client. Specialist Parkinson's Care also available.
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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

Available on request

Good to Know

Group/Owner

Person in charge

  • Mark McGlade (Director)

Admission Criteria

  • Adult non medical care

Home Instead (Exeter & East Devon) Reviews (116)

10

Home Instead (Exeter & East Devon) has a Review Score of 10 (10.000) out of 10, based on 27 reviews in the last 2 years.
Over all time Home Instead (Exeter & East Devon) has 116 reviews.

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Reviewer Connection to Home Instead (Exeter & East Devon)
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Total of 116, showing 1-20
Review from Sarah L (Daughter of Client) published on 17 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum really enjoys her Home Instead visits, and the excellent reliability of the service is a great help and comfort to my sister and me.
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Review from Amanda L (Daughter of Client) published on 21 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Absolute excellent 5 star service, friendly, kind and always with a smile. My mum was a little nervous before we engaged Home Instead, but they have proved to be outstanding and Mum looks forward to their visits, as they have time to have a chat as well as showering/washing Mum. I would highly recommend
them to anyone thinking about getting some extra help for their loved ones.
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Review from Michael R (Brother of Client) published on 29 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We have been really impressed by my brother's support from his carers. He tells us they are friendly and very helpful, and I am confident they will call me as my brother's next of kin if needed.
Reply from Holly Willis, Digital Marketing & Communications Coordinator at Home Instead (Exeter & East Devon)

Thank you for your lovely review on behalf of your lovely brother. We are so glad we can be of help and that he enjoys our support.

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Review from Kevin R (Son of Client) published on 19 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I find the service provided by the care professionals to be excellent. They turn up on time and are kind, supportive and friendly.
I also find the office staff supportive and are helpful, and react to any requests positively.
Reply from Holly Willis, Digital Marketing & Communications Coordinator at Home Instead (Exeter & East Devon)

Thank you for your lovely review. We are so glad you are pleased with our Care Professionals and office staff. We will pass on the kind words.

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Review from Natalie J (Great-Niece of Client) published on 19 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Thank you so much. My Great-Aunt and I really appreciate everything you do.
Reply from Holly Willis, Digital Marketing & Communications Coordinator at Home Instead (Exeter & East Devon)

Thank you for your review. We love supporting your Great-Aunt and it's clear she gets enjoyment out of our support and companionship too.

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Review from C P (Mother of Client) published on 5 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We are very pleased with the support Home Instead are offering. If we have any concerns about any issue, it's lovely knowing you are only a phone call away. We have been very happy suggesting your services to locals and hope it is a help.
Reply from Holly Willis, Digital Marketing & Communications Coordinator at Home Instead (Exeter & East Devon)

Thank you for recommending us! A good word of mouth recommendation helps us greatly. We are glad we can be of service.

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Review from W B (Wife of Client) published on 2 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The service provided to assist my husband to get up, washed and dressed in the mornings is invaluable. The social contact with your very pleasant staff is also very valuable as he doesn't go out very often.
Reply from Holly Willis, Digital Marketing & Communications Coordinator at Home Instead (Exeter & East Devon)

Thank you for your kind words about our Care Professionals. We are glad that our staff can be of assistance and provide friendly companionship to your husband alongside practical support.

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Review from Kenneth R (Client) published on 16 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very satisfied by the service I am receiving from the carers who are giving me excellent support to all my needs both practical and in the warm companionship that it softens the loneliness of my present situation. Your high standard of care knows no bounds.
Reply from Holly Willis, Digital Marketing & Communications Coordinator at Home Instead (Exeter & East Devon)

Thank you for your very lovely review of our services. We are so pleased that the companionship of our Care Professionals helps make light of your present situation. We have enjoyed caring for you over the years and look forward to supporting you to remain in your own home for many years to come.

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Review from Barbra A (Client) published on 10 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I look forward to my Wednesdays 2 hours having a lovely long soak in the bath. I am treated with dignity and respect and feel so comfortable with my lovely ladies. Usually we find something to laugh about and are always keen to help me if I have a problem. I do recommend Home Instead as in no way can
I fault and I know if I did have a complaint it would be quickly dealt with. So a big thank you from me.
Reply from Holly Willis, Digital Marketing & Communications Coordinator at Home Instead (Exeter & East Devon)

Thank you for your lovely words. We are so glad you are enjoying the company of your Care Professionals. We will pass on the kind words.

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Review from Gill A (Daughter of Client) published on 2 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We are so happy as a family to know that the team at Home Instead help us to look after her mum. Thank you for your support - so genuine.
Reply from Holly Willis, Digital Marketing & Communications Coordinator at Home Instead (Exeter & East Devon)

Thank you for this lovely review of our services. Thank you for trusting us to support your mum over the years.

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Review from Mary T (Client) published on 26 November 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am delighted with the service of Home Instead. All the lovely ladies who come to give a hand during the week are so interesting and kind and long suffering with my everlasting chatter. We have great fun setting the world to nights. Many many thanks to you all.
Reply from Holly Willis, Digital Marketing & Communications Coordinator at Home Instead (Exeter & East Devon)

Thank you for your lovely review. Our Care Professionals love visiting you and setting the world to rights!

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Review from Elaine O (Client) published on 25 November 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Home Instead girls are really kind and supportive.
Reply from Holly Willis, Digital Marketing & Communications Coordinator at Home Instead (Exeter & East Devon)

Thank you for your 5-star review, we are so glad that you are happy with our services.

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Review from S H (Daughter of Client) published on 21 November 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The review went smoothly and things were explained to mum and I very clearly. We discussed mum's care plan and updated content. I was given advice on further assistance for mum, alert pendants etc.
Reply from Holly Willis, Digital Marketing & Communications Coordinator at Home Instead (Exeter & East Devon)

Thank you for your lovely review, we are glad your service review went so smoothly and we could accommodate your mum's needs.

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Review from D K (Client) published on 30 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am quite happy with the services! Sent 2 hours a week, the ladies who come are very kind, happy to do chores and any task they do. I do not need anything extra in regard to the service.
Reply from Holly Willis, Digital Marketing & Communications Coordinator at Home Instead (Exeter & East Devon)

What a wonderful review. We are thrilled that you are so happy with our services.

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Review from M D (Client) published on 30 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Home Instead go over and above what is required to help with the problems in hand.
Reply from Holly Willis, Digital Marketing & Communications Coordinator at Home Instead (Exeter & East Devon)

Thank you for your wonderful review of our outstanding services. We love being able to help and support you.

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Review from B T (Client) published on 11 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very pleased indeed with the carers Home Instead employ, very good people.
Reply from Holly Willis, Digital Marketing & Communications Coordinator at Home Instead (Exeter & East Devon)

We are delighted to hear that you are pleased with our Care Professionals. We take great pride in employing dedicated and compassionate individuals who are committed to providing the best care possible. Your feedback means a lot to us and reinforces our commitment to excellence.

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Review from G R (Daughter of Client) published on 11 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Home Instead are great and gives my Father excellent care.
Reply from Holly Willis, Digital Marketing & Communications Coordinator at Home Instead (Exeter & East Devon)

Thank you very much for your kind words. Our Care Professionals enjoy being able to support your Father.

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Review from S Z (Client) published on 28 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I'm very happy with the care I get from Home Instead.
Reply from Holly Willis, Digital Marketing & Communications Coordinator at Home Instead (Exeter & East Devon)

Thank you for your lovely review of our services. We will pass on your lovely comments to your care professionals.

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Review from A W (Client) published on 22 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very happy with the help provided by my carer, her service has gone beyond my expectations. And it has been done with a smile.
Reply from Holly Willis, Digital Marketing & Communications Coordinator at Home Instead (Exeter & East Devon)

Thank you for taking the time to write this lovely review. We are so glad that you are happy with our services and Care Professionals. Thank you for placing trust in us to care for you. We will pass on the lovely message.

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Review from D C (Sister of Client) published on 28 February 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We are looking forward to a new year with Home Instead and building on new relationships.
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Current Review Score: 10.0 (10.000)

Overview of Review Score

The Review Score of 10 (10.000) out of 10 for Home Instead (Exeter & East Devon) is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 27 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 27 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 5.000 for Home Instead (Exeter & East Devon) is calculated as follows: ( (162 Excellents x 5) ) ÷ 162 Ratings = 5
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (Exeter & East Devon) is based on 27 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (24)

Meet the Team (1)

Laura

Laura Grant

Job Title: General Manager and Registered Manager Joined: 2012

Laura joined Home Instead in December 2012 in the position of Care Coordinator & Payroll Support about 18 months after the company was formed. She had already achieved her NVQ level 2 & 3 in Health & Social Care in 2011. Laura was quickly promoted to Office Manager in June 2013 where she achieved her NVQ Level 3 in Leadership and Management award at the end of 2013.


Laura accepted the role of Registered Manager in October 2015 following an interview and approval by the Care Quality Commission.


Following the birth of her child and her return from maternity leave, Laura was promoted to Operations Manager in April 2017 alongside continuing her position as the Registered Manager.


In April 2020 she was promoted to General Manager after being interviewed by the Home Instead National Office.


As well as achieving her NVQ's Laura is also a trained trainer in:
   Moving and Handling
   Parkinson's Care
   City and Guilds in Alzheimer’s and other Dementia training
   End of Life Care
   Mental Health First Aid

Frequently Asked Questions about Home Instead (Exeter & East Devon)

What Type of Services does Home Instead (Exeter & East Devon) offer?

Home Instead (Exeter & East Devon) offers Home Care.

How many Carers does Home Instead (Exeter & East Devon) employ?

Home Instead (Exeter & East Devon) employs 120 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Home Instead (Exeter & East Devon) to verify any information. View our terms and conditions. Home Instead (Exeter & East Devon) has an Enhanced Service - more info.