Home Instead - Exeter & East Devon, with an office and training and development centre on the outskirts of Exeter, East Devon, is a family-owned, local care provider devoted to providing the highest-quality care for older people in the comfort of their own homes. The dedicated team support older and vulnerable persons across the Exeter and east Devon region, up to and including those in the Tiverton and Cullompton communities.
In...
Home Instead - Exeter & East Devon, with an office and training and development centre on the outskirts of Exeter, East Devon, is a family-owned, local care provider devoted to providing the highest-quality care for older people in the comfort of their own homes. The dedicated team support older and vulnerable persons across the Exeter and east Devon region, up to and including those in the Tiverton and Cullompton communities.
In May 2016, Home Instead (East Devon) became the first home care provider in the South West to be rated overall Outstanding by the CQC, and upon re-inspection was rated 5 Star Outstanding by the CQC in December 2018, a rating shared by less than 0.5 per cent of care providers nationwide.
Home Instead offer a wide range of one-to-one services tailor-made to the needs of the individual - and home visits can be from 1-2 hours a day up to 24-7 care that includes weekends and holidays and Live-In care options.
Services are flexible to the needs of each client. These can include personal care such as assistance with bathing, dressing, eating and medication; home help covering all aspects of day-to-day housework, shopping, meal preparation and household duties; and companionship services that can involve everything from accompanying clients on visits or appointments to simple conversation and good company.
Specialist Alzheimer’s and memory care available with continuity of Care Professional, are at the heart of services. Care Professionals are carefully matched to every client. Specialist Parkinson's Care also available.
Care Provided by Home Instead (Exeter & East Devon)
Types of Home Care
Visiting Care
Live-in Care
24 Hour Care
Overnight Care (Sleeping)
Minimum Visit Duration (Visiting Care)
60 minutes
Contract Durations
Ongoing / Long Term
Respite / Short Term
Age Ranges
Older Person Care (65+)
Younger Adult Care (18-65)
Personal Care Services
Washing & Dressing
Toileting Assistance
Medication Assistance (Oral)
Companionship
Continence Care
Feeding & Drinking Assistance
Household Services
Cleaning Service
Food Preparation & Serving
Laundry Service
Shopping Service / Errands
Transportation Service
Other Care Provided
Dementia
Parkinson's Disease
Stroke
Cancer Care
Palliative / End of Life Care
Learning Disability / Autism
Mental Health Condition
Physical Disability
Visual / Hearing Impairment
Alcohol / Drug Misuse
Hospital Discharge
Funding & Fees
Prices
Available on request
Contact Home Instead (Exeter & East Devon) to get a personalised quote:
Home Instead (Exeter & East Devon) has a Review Score of 10 (10.000) out of 10, based on 24 reviews in the last 2 years. Over all time Home Instead (Exeter & East Devon) has 124 reviews.
Reviewer Connection to Home Instead (Exeter & East Devon)
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Showing 124 reviews matching selected criteria
Review from J T (Client / Service User) published on 16 July 2026 Submitted via Postal Card•
Overall Experience
Very happy with the care provided.
Very happy with the care provided.
↩Reply from Holly Willis, Digital Marketing & Communications Coordinator at Home Instead (Exeter & East Devon)
Thank you for your kind words. We will pass the message onto our Care Professionals.
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Review from Lesley G (Daughter of Client) published on 25 June 2026 Submitted via Postal Card•
Overall Experience
Overall, very happy with the services of Home Instead.
Overall, very happy with the services of Home Instead.
↩Reply from Holly Willis, Digital Marketing & Communications Coordinator at Home Instead (Exeter & East Devon)
Thank you for your lovely review of our services. We are so glad we can assist you.
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Review from Frances L (Client / Service User) published on 25 June 2026 Submitted via Postal Card•
Overall Experience
I am very happy with all my visits and for all their help.
I am very happy with all my visits and for all their help.
↩Reply from Holly Willis, Digital Marketing & Communications Coordinator at Home Instead (Exeter & East Devon)
Thank you for you review, we love being able to support you to remain in your own home.
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Review from Beryl W (Client / Service User) published on 25 June 2026 Submitted via Postal Card•
Overall Experience
Excellent service, always on time.
Excellent service, always on time.
↩Reply from Holly Willis, Digital Marketing & Communications Coordinator at Home Instead (Exeter & East Devon)
Thank you for your lovely review. We pride ourselves on visiting our clients right on time.
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Review from Jennifer B (Client / Service User) published on 4 May 2026 Submitted via Postal Card•
Overall Experience
Home Instead looks after me very well indeed. It's better than my family would have done. In fact, they have almost become a second family to me.
Home Instead looks after me very well indeed. It's better than my family would have done. In fact, they have almost become a second family to me.
↩Reply from Holly Willis, Digital Marketing & Communications Coordinator at Home Instead (Exeter & East Devon)
Thank you for your lovely review. We are so pleased that our Care Professionals have been able to build such a good rapport with you.
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Review from Ann C (Client / Service User) published on 24 December 2025 Submitted via Postal Card•
Overall Experience
I like having different carers to see me and value their help with things I find difficult. However, I do feel that writing up notes should not be done in client's time. This can take up to 15 mins.
I like having different carers to see me and value their help with things I find difficult. However, I do feel that writing up notes should not be done in client's time. This can take up to 15 mins.
↩Reply from Holly Willis, Digital Marketing & Communications Coordinator at Home Instead (Exeter & East Devon)
Thank you for your review of our services. We will note your feedback and bring it up with our managers, many thanks.
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Review from Cliff W (Husband of Client) published on 9 December 2025 Submitted via Postal Card•
Overall Experience
We only started with Home Instead recently and are more than happy in every respect.
We only started with Home Instead recently and are more than happy in every respect.
↩Reply from Holly Willis, Digital Marketing & Communications Coordinator at Home Instead (Exeter & East Devon)
Thank you for your review of our services and thank you for choosing us to provide your care.
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Review from David P (Husband of Client) published on 9 December 2025 Submitted via Postal Card•
Overall Experience
We are very pleased with the service provided by Home Instead. The ladies who come to care for my wife are all very friendly, helpful and understanding. So far, they have carried out efficiently any task that has been required or requested.
We would recommend Home Instead to anyone needing home...
We are very pleased with the service provided by Home Instead. The ladies who come to care for my wife are all very friendly, helpful and understanding. So far, they have carried out efficiently any task that has been required or requested.
We would recommend Home Instead to anyone needing home care.
↩Reply from Holly Willis, Digital Marketing & Communications Coordinator at Home Instead (Exeter & East Devon)
Thank you for recommending us and for your kind review. We are so glad that we can support your wife.
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Review from Ruth R (Client / Service User) published on 9 December 2025 Submitted via Postal Card•
Overall Experience
I have had support from Home Instead for several years now, including a period with an injured toe. I have been satisfied with the care I have received and it has enabled me to stay home-based, which is important to me. I also appreciate the social side of visits as I am fairly home-bound.
I have had support from Home Instead for several years now, including a period with an injured toe. I have been satisfied with the care I have received and it has enabled me to stay home-based, which is important to me. I also appreciate the social side of visits as I am fairly home-bound.
↩Reply from Holly Willis, Digital Marketing & Communications Coordinator at Home Instead (Exeter & East Devon)
Thank you so much for this lovely review, we are so glad we can support you to stay healthy and happy in your own home.
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Review from Sarah L (Daughter of Client) published on 17 September 2025 Submitted via Postal Card•
Overall Experience
Mum really enjoys her Home Instead visits, and the excellent reliability of the service is a great help and comfort to my sister and me.
Mum really enjoys her Home Instead visits, and the excellent reliability of the service is a great help and comfort to my sister and me.
↩Reply from Holly Willis, Digital Marketing & Communications Coordinator at Home Instead (Exeter & East Devon)
Thank you for your lovely review of our services. We are so pleased that we can put you and your sisters mind at rest when it comes to delivering high-quality care for your mum.
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Review from Amanda L (Daughter of Client) published on 21 August 2025 Submitted via Postal Card•
Overall Experience
Absolute excellent 5 star service, friendly, kind and always with a smile. My mum was a little nervous before we engaged Home Instead, but they have proved to be outstanding and Mum looks forward to their visits, as they have time to have a chat as well as showering/washing Mum. I would highly...
Absolute excellent 5 star service, friendly, kind and always with a smile. My mum was a little nervous before we engaged Home Instead, but they have proved to be outstanding and Mum looks forward to their visits, as they have time to have a chat as well as showering/washing Mum. I would highly recommend them to anyone thinking about getting some extra help for their loved ones.
↩Reply from Holly Willis, Digital Marketing & Communications Coordinator at Home Instead (Exeter & East Devon)
Thank you for your wonderful review, Amanda. We are so pleased we can provide compassionate care for your lovely mum.
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Review from Michael R (Brother of Client) published on 29 July 2025 Submitted via Postal Card•
Overall Experience
We have been really impressed by my brother's support from his carers. He tells us they are friendly and very helpful, and I am confident they will call me as my brother's next of kin if needed.
We have been really impressed by my brother's support from his carers. He tells us they are friendly and very helpful, and I am confident they will call me as my brother's next of kin if needed.
↩Reply from Holly Willis, Digital Marketing & Communications Coordinator at Home Instead (Exeter & East Devon)
Thank you for your lovely review on behalf of your lovely brother. We are so glad we can be of help and that he enjoys our support.
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Review from Natalie J (Great-Niece of Client) published on 19 May 2025 Submitted via Postal Card•
Overall Experience
Thank you so much. My Great-Aunt and I really appreciate everything you do.
Thank you so much. My Great-Aunt and I really appreciate everything you do.
↩Reply from Holly Willis, Digital Marketing & Communications Coordinator at Home Instead (Exeter & East Devon)
Thank you for your review. We love supporting your Great-Aunt and it's clear she gets enjoyment out of our support and companionship too.
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Review from Kevin R (Son of Client) published on 19 May 2025 Submitted via Postal Card•
Overall Experience
I find the service provided by the care professionals to be excellent. They turn up on time and are kind, supportive and friendly.
I also find the office staff supportive and are helpful, and react to any requests positively.
I find the service provided by the care professionals to be excellent. They turn up on time and are kind, supportive and friendly.
I also find the office staff supportive and are helpful, and react to any requests positively.
↩Reply from Holly Willis, Digital Marketing & Communications Coordinator at Home Instead (Exeter & East Devon)
Thank you for your lovely review. We are so glad you are pleased with our Care Professionals and office staff. We will pass on the kind words.
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Review from C P (Mother of Client) published on 5 May 2025 Submitted via Postal Card•
Overall Experience
We are very pleased with the support Home Instead are offering. If we have any concerns about any issue, it's lovely knowing you are only a phone call away. We have been very happy suggesting your services to locals and hope it is a help.
We are very pleased with the support Home Instead are offering. If we have any concerns about any issue, it's lovely knowing you are only a phone call away. We have been very happy suggesting your services to locals and hope it is a help.
↩Reply from Holly Willis, Digital Marketing & Communications Coordinator at Home Instead (Exeter & East Devon)
Thank you for recommending us! A good word of mouth recommendation helps us greatly. We are glad we can be of service.
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Review from W B (Wife of Client) published on 2 May 2025 Submitted via Postal Card•
Overall Experience
The service provided to assist my husband to get up, washed and dressed in the mornings is invaluable. The social contact with your very pleasant staff is also very valuable as he doesn't go out very often.
The service provided to assist my husband to get up, washed and dressed in the mornings is invaluable. The social contact with your very pleasant staff is also very valuable as he doesn't go out very often.
↩Reply from Holly Willis, Digital Marketing & Communications Coordinator at Home Instead (Exeter & East Devon)
Thank you for your kind words about our Care Professionals. We are glad that our staff can be of assistance and provide friendly companionship to your husband alongside practical support.
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Review from Kenneth R (Client / Service User) published on 16 April 2025 Submitted via Postal Card•
Overall Experience
I am very satisfied by the service I am receiving from the carers who are giving me excellent support to all my needs both practical and in the warm companionship that it softens the loneliness of my present situation. Your high standard of care knows no bounds.
I am very satisfied by the service I am receiving from the carers who are giving me excellent support to all my needs both practical and in the warm companionship that it softens the loneliness of my present situation. Your high standard of care knows no bounds.
↩Reply from Holly Willis, Digital Marketing & Communications Coordinator at Home Instead (Exeter & East Devon)
Thank you for your very lovely review of our services. We are so pleased that the companionship of our Care Professionals helps make light of your present situation. We have enjoyed caring for you over the years and look forward to supporting you to remain in your own home for many years to come.
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Review from Barbra A (Client / Service User) published on 10 April 2025 Submitted via Postal Card•
Overall Experience
I look forward to my Wednesdays 2 hours having a lovely long soak in the bath. I am treated with dignity and respect and feel so comfortable with my lovely ladies. Usually we find something to laugh about and are always keen to help me if I have a problem. I do recommend Home Instead as in no way...
I look forward to my Wednesdays 2 hours having a lovely long soak in the bath. I am treated with dignity and respect and feel so comfortable with my lovely ladies. Usually we find something to laugh about and are always keen to help me if I have a problem. I do recommend Home Instead as in no way can I fault and I know if I did have a complaint it would be quickly dealt with. So a big thank you from me.
↩Reply from Holly Willis, Digital Marketing & Communications Coordinator at Home Instead (Exeter & East Devon)
Thank you for your lovely words. We are so glad you are enjoying the company of your Care Professionals. We will pass on the kind words.
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Review from Gill A (Daughter of Client) published on 2 April 2025 Submitted via Postal Card•
Overall Experience
We are so happy as a family to know that the team at Home Instead help us to look after her mum. Thank you for your support - so genuine.
We are so happy as a family to know that the team at Home Instead help us to look after her mum. Thank you for your support - so genuine.
↩Reply from Holly Willis, Digital Marketing & Communications Coordinator at Home Instead (Exeter & East Devon)
Thank you for this lovely review of our services. Thank you for trusting us to support your mum over the years.
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Review from Mary T (Client / Service User) published on 26 November 2024 Submitted via Postal Card•
Overall Experience
I am delighted with the service of Home Instead. All the lovely ladies who come to give a hand during the week are so interesting and kind and long suffering with my everlasting chatter. We have great fun setting the world to nights. Many many thanks to you all.
I am delighted with the service of Home Instead. All the lovely ladies who come to give a hand during the week are so interesting and kind and long suffering with my everlasting chatter. We have great fun setting the world to nights. Many many thanks to you all.
↩Reply from Holly Willis, Digital Marketing & Communications Coordinator at Home Instead (Exeter & East Devon)
Thank you for your lovely review. Our Care Professionals love visiting you and setting the world to rights!
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Regulatory Rating
Care Quality Commission (CQC) Rating
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report
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Frequently Asked Questions about Home Instead (Exeter & East Devon)
How many Carers does Home Instead (Exeter & East Devon) employ?
Home Instead (Exeter & East Devon) employs 120 carers.
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Home Instead (Exeter & East Devon) to verify any information. View our terms and conditions. Home Instead (Exeter & East Devon) has an Enhanced Service -what an Enhanced Service includes.
