Home Instead (Exeter & East Devon)

Home Instead looks after me very well indeed. It's better than my family would have done. In fact, they have almost become a second family to me.

Over the last two years, Mum and I have had help from a lot of different carers. They come in for an hour each morning to help with cleaning the kitchen, dusting, hoovering, etc.

I like having different carers to see me and value their help with things I find difficult. However, I do feel that writing up notes should not be done in client's time. This can take up to 15 mins.

We only started with Home Instead recently and are more than happy in every respect.

We would recommend Home Instead to anyone needing home care.

I have had support from Home Instead for several years now, including a period with an injured toe. I have been satisfied with the care I have received and it has enabled me to stay home-based, which is important to me. I also appreciate the social side of visits as I am fairly home-bound.

Mum really enjoys her Home Instead visits, and the excellent reliability of the service is a great help and comfort to my sister and me.

Absolute excellent 5 star service, friendly, kind and always with a smile. My mum was a little nervous before we engaged Home Instead, but they have proved to be outstanding and Mum looks forward to their visits, as they have time to have a chat as well as showering/washing Mum. I would highly recommend them to anyone thinking about getting some extra help for their loved ones.

We have been really impressed by my brother's support from his carers. He tells us they are friendly and very helpful, and I am confident they will call me as my brother's next of kin if needed.

Thank you so much. My Great-Aunt and I really appreciate everything you do.

I also find the office staff supportive and are helpful, and react to any requests positively.

We are very pleased with the support Home Instead are offering. If we have any concerns about any issue, it's lovely knowing you are only a phone call away. We have been very happy suggesting your services to locals and hope it is a help.

The service provided to assist my husband to get up, washed and dressed in the mornings is invaluable. The social contact with your very pleasant staff is also very valuable as he doesn't go out very often.

I am very satisfied by the service I am receiving from the carers who are giving me excellent support to all my needs both practical and in the warm companionship that it softens the loneliness of my present situation. Your high standard of care knows no bounds.

I look forward to my Wednesdays 2 hours having a lovely long soak in the bath. I am treated with dignity and respect and feel so comfortable with my lovely ladies. Usually we find something to laugh about and are always keen to help me if I have a problem. I do recommend Home Instead as in no way can I fault and I know if I did have a complaint it would be quickly dealt with. So a big thank you from me.

We are so happy as a family to know that the team at Home Instead help us to look after her mum. Thank you for your support - so genuine.

I am delighted with the service of Home Instead. All the lovely ladies who come to give a hand during the week are so interesting and kind and long suffering with my everlasting chatter. We have great fun setting the world to nights. Many many thanks to you all.

Home Instead girls are really kind and supportive.

The review went smoothly and things were explained to mum and I very clearly. We discussed mum's care plan and updated content. I was given advice on further assistance for mum, alert pendants etc.

Home Instead go over and above what is required to help with the problems in hand.