Home Instead - Exeter & East Devon, with an office and training and development centre on the outskirts of Exeter, East Devon, is a family-owned, local care provider devoted to providing the highest-quality care for older people in the comfort of their own homes. The dedicated team support older and vulnerable persons across the Exeter and east Devon region, up to and including those in the Tiverton and Cullompton communities.
In...
Home Instead - Exeter & East Devon, with an office and training and development centre on the outskirts of Exeter, East Devon, is a family-owned, local care provider devoted to providing the highest-quality care for older people in the comfort of their own homes. The dedicated team support older and vulnerable persons across the Exeter and east Devon region, up to and including those in the Tiverton and Cullompton communities.
In May 2016, Home Instead (East Devon) became the first home care provider in the South West to be rated overall Outstanding by the CQC, and upon re-inspection was rated 5 Star Outstanding by the CQC in December 2018, a rating shared by less than 0.5 per cent of care providers nationwide.
Home Instead offer a wide range of one-to-one services tailor-made to the needs of the individual - and home visits can be from 1-2 hours a day up to 24-7 care that includes weekends and holidays and Live-In care options.
Services are flexible to the needs of each client. These can include personal care such as assistance with bathing, dressing, eating and medication; home help covering all aspects of day-to-day housework, shopping, meal preparation and household duties; and companionship services that can involve everything from accompanying clients on visits or appointments to simple conversation and good company.
Specialist Alzheimer’s and memory care available with continuity of Care Professional, are at the heart of services. Care Professionals are carefully matched to every client. Specialist Parkinson's Care also available.
Care Provided by Home Instead (Exeter & East Devon)
Types of Home Care
Visiting Care
Live-in Care
24 Hour Care
Overnight Care (Sleeping)
Minimum Visit Duration (Visiting Care)
60 minutes
Contract Durations
Ongoing / Long Term
Respite / Short Term
Age Ranges
Older Person Care (65+)
Younger Adult Care (18-65)
Personal Care Services
Washing & Dressing
Toileting Assistance
Medication Assistance (Oral)
Companionship
Continence Care
Feeding & Drinking Assistance
Household Services
Cleaning Service
Food Preparation & Serving
Laundry Service
Shopping Service / Errands
Transportation Service
Other Care Provided
Dementia
Parkinson's Disease
Stroke
Cancer Care
Palliative / End of Life Care
Learning Disability / Autism
Mental Health Condition
Physical Disability
Visual / Hearing Impairment
Alcohol / Drug Misuse
Hospital Discharge
Funding & Fees
Prices
Available on request
Contact Home Instead (Exeter & East Devon) to get a personalised quote:
Home Instead (Exeter & East Devon) has a Review Score of 10 (10.000) out of 10, based on 24 reviews in the last 2 years. Over all time Home Instead (Exeter & East Devon) has 124 reviews.
Reviewer Connection to Home Instead (Exeter & East Devon)
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Showing 124 reviews matching selected criteria
Review from Annette W (Wife of Client) published on 21 July 2023 Submitted via Postal Card•
Overall Experience
Always on time and extremely courteous and left everything tidy and spotless.
It hasn't been easy for his carers but they have been lovely to him and we are really happy with everything.
Always on time and extremely courteous and left everything tidy and spotless.
It hasn't been easy for his carers but they have been lovely to him and we are really happy with everything.
↩Reply from Sharon Coombes, Marketing Coordinator at Home Instead (Exeter & East Devon)
Thank you for your kind words, which we will be sure to pass onto our Care Professional team members. It's our pleasure to support you.
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Review from E A (Client / Service User) published on 12 July 2023 Submitted via Postal Card•
Overall Experience
Very satisfied in every way with all the carers who care for me.
Very satisfied in every way with all the carers who care for me.
↩Reply from Sharon Coombes, Marketing Manager at Home Instead (Exeter & East Devon)
Thank you very much for taking the time to leave this kind review. Your feedback is much appreciated.
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Review from Shera P (Niece of Client) published on 27 June 2023 Submitted via Postal Card•
Overall Experience
My aunt always feeds back that she is happy with the support provided. Office staff very helpful when I have needed to contact them. Recently very helpful when additional support was needed - was arranged quickly. Really good service
My aunt always feeds back that she is happy with the support provided. Office staff very helpful when I have needed to contact them. Recently very helpful when additional support was needed - was arranged quickly. Really good service
↩Reply from Sharon Coombes, Marketing Manager at Home Instead (Exeter & East Devon)
Thank you very much for your kind words. We really appreciate you taking the time to leave this review and we will be sure to pass on your feedback to the wider Team. It's our pleasure to help.
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Review from N R (Client / Service User) published on 31 May 2023 Submitted via Postal Card•
Overall Experience
Very highly impressed by the ladies' care and attention.
Excellent services, highly delighted.
Very highly impressed by the ladies' care and attention.
Excellent services, highly delighted.
↩Reply from Sharon Coombes, Marketing Manager at Home Instead (Exeter & East Devon)
We very much appreciated your feedback - thank you so much for taking the time to share your thoughts. We will be sure to pass your kind words on to the wider care professional team.
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Review from M R (Granddaughter of Client) published on 10 May 2023 Submitted via Postal Card•
Overall Experience
Warm empathetic and supportive experience. My grandmother was treated with compassion and dignity.
Warm empathetic and supportive experience. My grandmother was treated with compassion and dignity.
↩Reply from Sharon Coombes, Marketing Coordinator at Home Instead (Exeter & East Devon)
Thank you very much for your kind words. It's our pleasure to support you and your family member.
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Review from Barbara H (Wife of Client) published on 26 April 2023 Submitted via Postal Card•
Overall Experience
This is our first experience of needing carers. It has been a super helpful decision we made. Everyone that comes here from Home Instead are 100% into the meaning of "care". We are so grateful to them and would not hesitate to recommend them.
This is our first experience of needing carers. It has been a super helpful decision we made. Everyone that comes here from Home Instead are 100% into the meaning of "care". We are so grateful to them and would not hesitate to recommend them.
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Review from Nicola C (Wife of Client) published on 24 April 2023 Submitted via Postal Card•
Overall Experience
We are very pleased with the service you provide. The girls are completely satisfactory.
We are very pleased with the service you provide. The girls are completely satisfactory.
↩Reply from Sharon Coombes, Marketing Coordinator at Home Instead (Exeter & East Devon)
Thank you so much for you kind words. Your praise will be very much appreciated by the team - we are so happy that you are happy!
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Review from A C (Client / Service User) published on 23 March 2023 Submitted via Postal Card•
Overall Experience
Home Instead is an extremely professional and caring company. Always there for my needs.
Home Instead is an extremely professional and caring company. Always there for my needs.
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Review from J M (Client / Service User) published on 20 January 2023 Submitted via Postal Card•
Overall Experience
Very satisfied with the careful thoroughness of the carers and their kindness.
Very satisfied with the careful thoroughness of the carers and their kindness.
↩Reply from Sharon Coombes, Marketing Manager at Home Instead (Exeter & East Devon)
Thank you very much for taking the time to provide feedback. Your kind words are much appreciated.
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Management
Treated with Dignity
Value for Money
Review from J T (Wife of Client) published on 20 January 2023 Submitted via Postal Card•
Overall Experience
The carers that come are a great regular team. They have a great rapport with my husband and support him with all aspects of care as well as taking him out for trips such as lunch, walks and shopping. I also enjoy chatting with them and they have helped us to be less stressed.
The carers that come are a great regular team. They have a great rapport with my husband and support him with all aspects of care as well as taking him out for trips such as lunch, walks and shopping. I also enjoy chatting with them and they have helped us to be less stressed.
↩Reply from Sharon Coombes, Marketing Manager at Home Instead (Exeter & East Devon)
We are so pleased to hear that the time, continuity of care, and person-centred approach is making such a positive difference for you.
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Review from Trevor S (Husband of Client) published on 20 January 2023 Submitted via Postal Card•
Overall Experience
Service is exceptional in every way. Nothing is too much trouble.
Service is exceptional in every way. Nothing is too much trouble.
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Review from Mary N (Client / Service User) published on 20 January 2023 Submitted via Postal Card•
Overall Experience
Another year of very good and welcome care from very helpful and pleasant carers.
Another year of very good and welcome care from very helpful and pleasant carers.
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Review from M C (Partner of Client) published on 19 January 2023 Submitted via Postal Card•
Overall Experience
We have been using Home Instead for a year. We have always found them to be highly professional. Knock spots off all the other agencies, from the office staff to staff on the ground can't praise them any higher. Respond to your needs as and when and flexible. Enablers/carers are excellent in every...
We have been using Home Instead for a year. We have always found them to be highly professional. Knock spots off all the other agencies, from the office staff to staff on the ground can't praise them any higher. Respond to your needs as and when and flexible. Enablers/carers are excellent in every way We are very happy.
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Treated with Dignity
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Review from Anne H (Client / Service User) published on 1 December 2022 Submitted via Postal Card•
Overall Experience
Very helpful and considerate staff.
Very helpful and considerate staff.
↩Reply from Sharon Coombes, Marketing Manager at Home Instead (Exeter & East Devon)
Your feedback and kind comments are much appreciated. Thank you so much.
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Review from B H (Brother of Client) published on 30 November 2022 Submitted via Postal Card•
Overall Experience
It's the best service we've had.
It's the best service we've had.
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Review from Raymond D (Husband of Client) published on 30 November 2022 Submitted via Postal Card•
Overall Experience
All of the care workers who have come to see my wife have been excellent. The company complies with our requests with efficiency and we are very happy with the current arrangements.
All of the care workers who have come to see my wife have been excellent. The company complies with our requests with efficiency and we are very happy with the current arrangements.
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Review from R C (Client / Service User) published on 24 October 2022 Submitted via Postal Card•
Overall Experience
You provide an excellent service. all your carers are lovely, caring, courteous and satisfactory in every way. Absolutely no problems.
You provide an excellent service. all your carers are lovely, caring, courteous and satisfactory in every way. Absolutely no problems.
↩Reply from Sharon Coombes, Marketing Manager at Home Instead (Exeter & East Devon)
Thank you so much for your very kind words - much appreciated.
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Review from Patricia C (Client / Service User) published on 26 July 2022 Submitted via Postal Card•
Overall Experience
I find home Instead extremely helpful and friendly. They are like an extension to my family. Nothing is too much trouble.
I find home Instead extremely helpful and friendly. They are like an extension to my family. Nothing is too much trouble.
↩Reply from Sharon Coombes, Marketing Manager at Home Instead (Exeter & East Devon)
Thank you very much for your kind review. It's our pleasure to provide outstanding care and your feedback will be very much appreciated by our team.
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Review from M S (Client / Service User) published on 26 July 2022 Submitted via Postal Card•
Overall Experience
I am very satisfied with the service I get from Home Instead.
I am very satisfied with the service I get from Home Instead.
↩Reply from Sharon Coombes, Marketing Manager at Home Instead (Exeter & East Devon)
Thank you very much for your 5 Star review - your feedback really does mean a great deal to our team.
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Review from M C (Client / Service User) published on 21 June 2022 Submitted via Postal Card•
Overall Experience
Service very satisfactory. Friendly and very helpful carers.
Service very satisfactory. Friendly and very helpful carers.
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Treated with Dignity
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Regulatory Rating
Care Quality Commission (CQC) Rating
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report
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