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Home Instead (Exeter & East Devon)

Home Instead House, 1-3 Yeo Business Park, Axehayes Farm, Clyst St Mary, Exeter EX5 1DP
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Top 20 award
Home Instead (Exeter & East Devon) logo
Home Instead (Exeter & East Devon), Exeter
Home Instead (Exeter & East Devon), Exeter
Home Instead (Exeter & East Devon), Exeter

Home Instead - Exeter & East Devon, with an office and training and development centre on the outskirts of Exeter, East Devon, is a family-owned, local care provider devoted to providing the highest-quality care for older people in the comfort of their own homes. The dedicated team support older and vulnerable persons across the Exeter and east Devon region, up to and including those in the Tiverton and Cullompton communities.

In...  

Care Provided by Home Instead (Exeter & East Devon)

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 60 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

Prices

Available on request

Contact Home Instead (Exeter & East Devon) to get a personalised quote:

Good to Know

Group/Owner

Person in charge

  • Mark McGlade (Director)

Home Instead (Exeter & East Devon) Reviews (122)

10

Home Instead (Exeter & East Devon) has a Review Score of 10 (10.000) out of 10, based on 23 reviews in the last 2 years. Over all time Home Instead (Exeter & East Devon) has 122 reviews.

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Showing 122 reviews matching selected criteria
Review from N R (Client / Service User) published on 31 May 2023 Submitted via Postal Card
Overall Experience
Very highly impressed by the ladies' care and attention.

Excellent services, highly delighted.

Reply from Sharon Coombes, Marketing Manager at Home Instead (Exeter & East Devon)

We very much appreciated your feedback - thank you so much for taking the time to share your thoughts. We will be sure to pass your kind words on to the wider care professional team.

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Review from M R (Granddaughter of Client) published on 10 May 2023 Submitted via Postal Card
Overall Experience

Warm empathetic and supportive experience. My grandmother was treated with compassion and dignity.

Reply from Sharon Coombes, Marketing Coordinator at Home Instead (Exeter & East Devon)

Thank you very much for your kind words. It's our pleasure to support you and your family member.

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Review from Barbara H (Wife of Client) published on 26 April 2023 Submitted via Postal Card
Overall Experience

This is our first experience of needing carers. It has been a super helpful decision we made. Everyone that comes here from Home Instead are 100% into the meaning of "care". We are so grateful to them and would not hesitate to recommend them.

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Review from Nicola C (Wife of Client) published on 24 April 2023 Submitted via Postal Card
Overall Experience

We are very pleased with the service you provide. The girls are completely satisfactory.

Reply from Sharon Coombes, Marketing Coordinator at Home Instead (Exeter & East Devon)

Thank you so much for you kind words. Your praise will be very much appreciated by the team - we are so happy that you are happy!

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Review from A C (Client / Service User) published on 23 March 2023 Submitted via Postal Card
Overall Experience

Home Instead is an extremely professional and caring company. Always there for my needs.

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Review from J M (Client / Service User) published on 20 January 2023 Submitted via Postal Card
Overall Experience

Very satisfied with the careful thoroughness of the carers and their kindness.

Reply from Sharon Coombes, Marketing Manager at Home Instead (Exeter & East Devon)

Thank you very much for taking the time to provide feedback. Your kind words are much appreciated.

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Review from J T (Wife of Client) published on 20 January 2023 Submitted via Postal Card
Overall Experience

The carers that come are a great regular team. They have a great rapport with my husband and support him with all aspects of care as well as taking him out for trips such as lunch, walks and shopping. I also enjoy chatting with them and they have helped us to be less stressed.

Reply from Sharon Coombes, Marketing Manager at Home Instead (Exeter & East Devon)

We are so pleased to hear that the time, continuity of care, and person-centred approach is making such a positive difference for you.

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Review from Trevor S (Husband of Client) published on 20 January 2023 Submitted via Postal Card
Overall Experience

Service is exceptional in every way. Nothing is too much trouble.

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Review from Mary N (Client / Service User) published on 20 January 2023 Submitted via Postal Card
Overall Experience

Another year of very good and welcome care from very helpful and pleasant carers.

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Review from M C (Partner of Client) published on 19 January 2023 Submitted via Postal Card
Overall Experience

We have been using Home Instead for a year. We have always found them to be highly professional. Knock spots off all the other agencies, from the office staff to staff on the ground can't praise them any higher. Respond to your needs as and when and flexible. Enablers/carers are excellent in every way We are very happy.

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Review from Anne H (Client / Service User) published on 1 December 2022 Submitted via Postal Card
Overall Experience

Very helpful and considerate staff.

Reply from Sharon Coombes, Marketing Manager at Home Instead (Exeter & East Devon)

Your feedback and kind comments are much appreciated. Thank you so much.

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Review from B H (Brother of Client) published on 30 November 2022 Submitted via Postal Card
Overall Experience

It's the best service we've had.

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Review from Raymond D (Husband of Client) published on 30 November 2022 Submitted via Postal Card
Overall Experience

All of the care workers who have come to see my wife have been excellent. The company complies with our requests with efficiency and we are very happy with the current arrangements.

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Review from R C (Client / Service User) published on 24 October 2022 Submitted via Postal Card
Overall Experience

You provide an excellent service. all your carers are lovely, caring, courteous and satisfactory in every way. Absolutely no problems.

Reply from Sharon Coombes, Marketing Manager at Home Instead (Exeter & East Devon)

Thank you so much for your very kind words - much appreciated.

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Review from Patricia C (Client / Service User) published on 26 July 2022 Submitted via Postal Card
Overall Experience

I find home Instead extremely helpful and friendly. They are like an extension to my family. Nothing is too much trouble.

Reply from Sharon Coombes, Marketing Manager at Home Instead (Exeter & East Devon)

Thank you very much for your kind review. It's our pleasure to provide outstanding care and your feedback will be very much appreciated by our team.

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Review from M S (Client / Service User) published on 26 July 2022 Submitted via Postal Card
Overall Experience

I am very satisfied with the service I get from Home Instead.

Reply from Sharon Coombes, Marketing Manager at Home Instead (Exeter & East Devon)

Thank you very much for your 5 Star review - your feedback really does mean a great deal to our team.

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Review from M C (Client / Service User) published on 21 June 2022 Submitted via Postal Card
Overall Experience

Service very satisfactory. Friendly and very helpful carers.

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Review from Peter K (Client / Service User) published on 21 June 2022 Submitted via Postal Card
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Excellent service.

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Review from M W (Client / Service User) published on 21 June 2022 Submitted via Postal Card
Overall Experience

Very helpful people make me feel cared for, I am grateful and happy to see them.

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Review from A J (Daughter of Client) published on 21 June 2022 Submitted via Postal Card
Overall Experience

Friendly, helpful, efficient. Thank you.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

News (0)

News

There are no news items for Home Instead (Exeter & East Devon).

Awards / Recognitions (26)

Meet the Team (1)

Laura Grant Job Title: General Manager and Registered Manager Joined: 2012
Laura Grant

Laura joined Home Instead in December 2012 in the position of Care Coordinator & Payroll Support about 18 months after the company was formed. She had already achieved her NVQ level 2 & 3 in Health & Social Care in 2011. Laura was quickly promoted to Office Manager in June 2013 where she achieved her NVQ Level 3 in Leadership and Management award at the end of 2013.

Laura accepted the role of Registered Manager in October 2015 following an interview and approval by the Care Quality Commission.

Following the birth of her child and her return from maternity leave, Laura was promoted to Operations Manager in April 2017 alongside continuing her position as the Registered Manager.

In April 2020 she was promoted to General Manager after being interviewed by the Home Instead National Office.

As well as achieving her NVQ's Laura is also a trained trainer in:
Moving and Handling
Parkinson's Care
City and Guilds in Alzheimer’s and other Dementia training
End of Life Care

Mental Health First Aid

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Home Instead (Exeter & East Devon) to verify any information. View our terms and conditions. Home Instead (Exeter & East Devon) has an Enhanced Service - more info.