Home Instead (Exeter & East Devon)

Home Instead House, 1-3 Yeo Business Park, Axehayes Farm, Clyst St Mary, Exeter EX5 1DP
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Top 20 award
10 115 Reviews
  • Home Instead (Exeter & East Devon), Exeter
Home Instead - Exeter & East Devon, with an office and training and development centre on the outskirts of Exeter, East Devon, is a family-owned, local care provider devoted to providing the highest-quality care for older people in the comfort of their own homes. The dedicated team support older and vulnerable persons across the Exeter and east Devon region, up to and including those in the Tiverton and Cullompton communities.

In May 2016, Home Instead (East Devon) became the first home care provider in the South West to be rated overall Outstanding by the CQC, and upon re-inspection was rated 5 Star Outstanding by the CQC in December 2018, a rating shared by less than 0.5 per cent of care providers nationwide.

Home Instead offer a wide range of one-to-one services tailor-made to the needs of the individual - and home visits can be from 1-2 hours a day up to 24-7 care that includes weekends and holidays and Live-In care options.

Services are flexible to the needs of each client. These can include personal care such as assistance with bathing, dressing, eating and medication; home help covering all aspects of day-to-day housework, shopping, meal preparation and household duties; and companionship services that can involve everything from accompanying clients on visits or appointments to simple conversation and good company.

Specialist Alzheimer’s and memory care available with continuity of Care Professional, are at the heart of services. Care Professionals are carefully matched to every client. Specialist Parkinson's Care also available.
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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

Available on request

Good to Know

Group/Owner

Person in charge

  • Mark McGlade (Director)

Admission Criteria

  • Adult non medical care

Home Instead (Exeter & East Devon) Reviews (115)

10

Home Instead (Exeter & East Devon) has a Review Score of 10 (10.000) out of 10, based on 26 reviews in the last 2 years.
Over all time Home Instead (Exeter & East Devon) has 115 reviews.

Overall Experience
  • 115
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Date Published
  • 115
  • 9
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  • 26
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Reviewer Connection to Home Instead (Exeter & East Devon)
  • 66
  • 20
  • 9
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Total of 115, showing 41-60
Review from Trevor S (Husband of Client) published on 20 January 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Service is exceptional in every way. Nothing is too much trouble.
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  • Treated with Dignity
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Review from Mary N (Client) published on 20 January 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Another year of very good and welcome care from very helpful and pleasant carers.
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Review from M C (Partner of Client) published on 19 January 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We have been using Home Instead for a year. We have always found them to be highly professional. Knock spots off all the other agencies, from the office staff to staff on the ground can't praise them any higher. Respond to your needs as and when and flexible. Enablers/carers are excellent in every way
We are very happy.
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Review from Anne H (Client) published on 1 December 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very helpful and considerate staff.
Reply from Sharon Coombes, Marketing Manager at Home Instead (Exeter & East Devon)

Your feedback and kind comments are much appreciated. Thank you so much.

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Review from B H (Brother of Client) published on 30 November 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It's the best service we've had.
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Review from Raymond D (Husband of Client) published on 30 November 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All of the care workers who have come to see my wife have been excellent. The company complies with our requests with efficiency and we are very happy with the current arrangements.
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Review from R C (Client) published on 24 October 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
You provide an excellent service. all your carers are lovely, caring, courteous and satisfactory in every way. Absolutely no problems.
Reply from Sharon Coombes, Marketing Manager at Home Instead (Exeter & East Devon)

Thank you so much for your very kind words - much appreciated.

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Review from M S (Client) published on 26 July 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very satisfied with the service I get from Home Instead.
Reply from Sharon Coombes, Marketing Manager at Home Instead (Exeter & East Devon)

Thank you very much for your 5 Star review - your feedback really does mean a great deal to our team.

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Review from Patricia C (Client) published on 26 July 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I find home Instead extremely helpful and friendly. They are like an extension to my family. Nothing is too much trouble.
Reply from Sharon Coombes, Marketing Manager at Home Instead (Exeter & East Devon)

Thank you very much for your kind review. It's our pleasure to provide outstanding care and your feedback will be very much appreciated by our team.

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Review from Ruth W (Daughter of Client) published on 21 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am so grateful for the support you give to Mum and myself. Without you there's no doubt mum would be in a care home. I appreciate every visit and phone call. We feel very well supported. Thank you to you all.
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Review from A J (Daughter of Client) published on 21 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Friendly, helpful, efficient. Thank you.
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Review from M W (Client) published on 21 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very helpful people make me feel cared for, I am grateful and happy to see them.
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Review from Peter K (Client) published on 21 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent service.
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Review from M C (Client) published on 21 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Service very satisfactory. Friendly and very helpful carers.
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Review from J S (Client) published on 3 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All satisfactory at present.
Reply from Sharon Coombes, Marketing Manager at Home Instead (Exeter & East Devon)

Thank you for your 5 Star Review! Your kind feedback is much appreciated by the team at Home Instead.

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Review from F S (Client) published on 1 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very good, well looked after.
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Review from Pamela S (Client) published on 23 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very happy with all the people that look after me, I would recommend them to anybody that needs help.
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Review from Jean S (Client) published on 15 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I'm happy with service provided.
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Review from Jean T (Wife of Client) published on 15 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Outstanding care - continuity of personnel who all exhibit very caring qualities. Also, the contact with the office is excellent.
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Review from Sheila C (Client) published on 10 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very good attention with lots of patients, lovely care givers, excellent service.
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Current Review Score: 10.0 (10.000)

Overview of Review Score

The Review Score of 10 (10.000) out of 10 for Home Instead (Exeter & East Devon) is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 26 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 26 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 5.000 for Home Instead (Exeter & East Devon) is calculated as follows: ( (156 Excellents x 5) ) ÷ 156 Ratings = 5
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (Exeter & East Devon) is based on 26 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (24)

Meet the Team (1)

Laura

Laura Grant

Job Title: General Manager and Registered Manager Joined: 2012

Laura joined Home Instead in December 2012 in the position of Care Coordinator & Payroll Support about 18 months after the company was formed. She had already achieved her NVQ level 2 & 3 in Health & Social Care in 2011. Laura was quickly promoted to Office Manager in June 2013 where she achieved her NVQ Level 3 in Leadership and Management award at the end of 2013.


Laura accepted the role of Registered Manager in October 2015 following an interview and approval by the Care Quality Commission.


Following the birth of her child and her return from maternity leave, Laura was promoted to Operations Manager in April 2017 alongside continuing her position as the Registered Manager.


In April 2020 she was promoted to General Manager after being interviewed by the Home Instead National Office.


As well as achieving her NVQ's Laura is also a trained trainer in:
   Moving and Handling
   Parkinson's Care
   City and Guilds in Alzheimer’s and other Dementia training
   End of Life Care
   Mental Health First Aid

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Home Instead (Exeter & East Devon) to verify any information. View our terms and conditions. Home Instead (Exeter & East Devon) has an Enhanced Service - more info.