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Home Instead (Exeter & East Devon)

Home Instead House, 1-3 Yeo Business Park, Axehayes Farm, Clyst St Mary, Exeter EX5 1DP
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Top 20 award
Home Instead (Exeter & East Devon) logo
Home Instead (Exeter & East Devon), Exeter
Home Instead (Exeter & East Devon), Exeter
Home Instead (Exeter & East Devon), Exeter

Home Instead - Exeter & East Devon, with an office and training and development centre on the outskirts of Exeter, East Devon, is a family-owned, local care provider devoted to providing the highest-quality care for older people in the comfort of their own homes. The dedicated team support older and vulnerable persons across the Exeter and east Devon region, up to and including those in the Tiverton and Cullompton communities.

In...  

Care Provided by Home Instead (Exeter & East Devon)

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 60 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

Prices

Available on request

Contact Home Instead (Exeter & East Devon) to get a personalised quote:

Good to Know

Group/Owner

Person in charge

  • Mark McGlade (Director)

Home Instead (Exeter & East Devon) Reviews (122)

10

Home Instead (Exeter & East Devon) has a Review Score of 10 (10.000) out of 10, based on 23 reviews in the last 2 years. Over all time Home Instead (Exeter & East Devon) has 122 reviews.

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Showing 122 reviews matching selected criteria
Review from D K (Client / Service User) published on 30 September 2024 Submitted via Postal Card
Overall Experience

I am quite happy with the services! Sent 2 hours a week, the ladies who come are very kind, happy to do chores and any task they do. I do not need anything extra in regard to the service.

Reply from Holly Willis, Digital Marketing & Communications Coordinator at Home Instead (Exeter & East Devon)

What a wonderful review. We are thrilled that you are so happy with our services.

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Review from B T (Client / Service User) published on 11 July 2024 Submitted via Postal Card
Overall Experience

I am very pleased indeed with the carers Home Instead employ, very good people.

Reply from Holly Willis, Digital Marketing & Communications Coordinator at Home Instead (Exeter & East Devon)

We are delighted to hear that you are pleased with our Care Professionals. We take great pride in employing dedicated and compassionate individuals who are committed to providing the best care possible. Your feedback means a lot to us and reinforces our commitment to excellence.

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Review from G R (Daughter of Client) published on 11 July 2024 Submitted via Postal Card
Overall Experience

Home Instead are great and gives my Father excellent care.

Reply from Holly Willis, Digital Marketing & Communications Coordinator at Home Instead (Exeter & East Devon)

Thank you very much for your kind words. Our Care Professionals enjoy being able to support your Father.

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Review from S Z (Client / Service User) published on 28 May 2024 Submitted via Postal Card
Overall Experience

I'm very happy with the care I get from Home Instead.

Reply from Holly Willis, Digital Marketing & Communications Coordinator at Home Instead (Exeter & East Devon)

Thank you for your lovely review of our services. We will pass on your lovely comments to your care professionals.

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Review from A W (Client / Service User) published on 22 April 2024 Submitted via Postal Card
Overall Experience

I am very happy with the help provided by my carer, her service has gone beyond my expectations. And it has been done with a smile.

Reply from Holly Willis, Digital Marketing & Communications Coordinator at Home Instead (Exeter & East Devon)

Thank you for taking the time to write this lovely review. We are so glad that you are happy with our services and Care Professionals. Thank you for placing trust in us to care for you. We will pass on the lovely message.

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Review from D C (Sister of Client) published on 28 February 2024 Submitted via Postal Card
Overall Experience

We are looking forward to a new year with Home Instead and building on new relationships.

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Review from Ivy P (Client / Service User) published on 21 November 2023 Submitted via Postal Card
Overall Experience

Very satisfied with Home Instead. Very friendly carers and always helpful.

Reply from Sharon Coombes, Marketing Coordinator at Home Instead (Exeter & East Devon)

Thank you so much for taking the time to review our services. We appreciate your kind feedback.

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Review from H S (Client / Service User) published on 21 November 2023 Submitted via Postal Card
Overall Experience

Very good service. Care professional. Excellent.

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Review from M M (Client / Service User) published on 15 November 2023 Submitted via Postal Card
Overall Experience

Everything is going well with the carers I have.

Reply from Sharon Coombes, Marketing Manager at Home Instead (Exeter & East Devon)

Thank you very much for taking the time to leave your feedback. We are so pleased that you are happy with the support we are providing and will pass your kind words on to the team.

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Review from A M (Client / Service User) published on 15 November 2023 Submitted via Postal Card
Overall Experience

I am very satisfied with the support I get from Home Instead. The carers who visit are very helpful and cheerful.

Reply from Sharon Coombes, Marketing Manager at Home Instead (Exeter & East Devon)

We really appreciate your kind words, thank you so much. We will pass your comments on to the wider team.

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Review from J R (Client / Service User) published on 16 October 2023 Submitted via Postal Card
Overall Experience

Very happy with the service provided.

Reply from Sharon Coombes, Marketing Coordinator at Home Instead (Exeter & East Devon)

Thank you so much for taking the time to leave a review and for your kind words. They are much appreciated.

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Review from David B (Client / Service User) published on 22 September 2023 Submitted via Postal Card
Overall Experience

My experience reflects completely the information I was given initially. The monthly visit in the section of companionship has been to my total satisfaction. The experience has provided me with the assurance I was seeking that, should the necessity arise, Home Instead will provide the support needed to enable me to achieve my objective of being able to remain in my home if and when health circumstances change.

Reply from Sharon Coombes, Marketing Coordinator at Home Instead (Exeter & East Devon)

Thank you sincerely for providing your full and kind feedback, which we will be sure to pass on to the wider team.

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Review from Yvonne S (Client / Service User) published on 22 September 2023 Submitted via Postal Card
Overall Experience
Care professionals always on time.

Friendly and helpful.

Reply from Sharon Coombes, Marketing Manager at Home Instead (Exeter & East Devon)

Thank you very much for taking the time to provide your kind feedback, which is much appreciated.

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Review from P M (Client / Service User) published on 30 August 2023 Submitted via Postal Card
Overall Experience

I think everything is going very well. No complaints at all.

Reply from Sharon Coombes, Marketing Manager at Home Instead (Exeter & East Devon)

Thank you for taking the time to leave your kind review. We will pass your praise onto the team.

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Review from Brenda T (Client / Service User) published on 11 August 2023 Submitted via Website
Overall Experience
I am very happy with all my carers, who are efficient and friendly. They usually arrive promptly but in the morning they can be subject to delays due to heavy traffic. They willingly take letters to the post, water my pot plants and put out bird food. They put away food deliveries from online grocery orders. They have a pleasant manner when answering the phone. They are very helpful

when I have a shower. Altogether a very good service which l could thoroughly recommend.

Reply from Sharon Coombes, Marketing Manager at Home Instead (Exeter & East Devon)

Thank you so much for your very kind recommendation and for your understanding regarding the city traffic, which is often unpredictable! We pride ourselves on our standards of care, kindness, and punctuality so your feedback will mean a great deal to the team.

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Review from A P (Client / Service User) published on 28 July 2023 Submitted via Postal Card
Overall Experience

Regular weekly visits are reliable and very efficient.

Reply from Sharon Coombes, Marketing Coordinator at Home Instead (Exeter & East Devon)

Thank you for taking the time to leave your kind review. We are pleased to see that our care meets your wants and needs.

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Review from Izzi S (Niece of Client) published on 21 July 2023 Submitted via Postal Card
Overall Experience

We have been really delighted with the care taken and the kindness shown. The companionship has been of a huge benefit and something to look forward to as it is one-to-one attention. Very much appreciated and a great relief for me. Thank you all.

Reply from Sharon Coombes, Marketing Manager at Home Instead (Exeter & East Devon)

Thank you sincerely for your very kind feedback. We are so pleased that our services are supporting your loved one in the way you would hope.

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Review from Annette W (Wife of Client) published on 21 July 2023 Submitted via Postal Card
Overall Experience
Always on time and extremely courteous and left everything tidy and spotless.

It hasn't been easy for his carers but they have been lovely to him and we are really happy with everything.

Reply from Sharon Coombes, Marketing Coordinator at Home Instead (Exeter & East Devon)

Thank you for your kind words, which we will be sure to pass onto our Care Professional team members. It's our pleasure to support you.

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Review from E A (Client / Service User) published on 12 July 2023 Submitted via Postal Card
Overall Experience

Very satisfied in every way with all the carers who care for me.

Reply from Sharon Coombes, Marketing Manager at Home Instead (Exeter & East Devon)

Thank you very much for taking the time to leave this kind review. Your feedback is much appreciated.

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Review from Shera P (Niece of Client) published on 27 June 2023 Submitted via Postal Card
Overall Experience

My aunt always feeds back that she is happy with the support provided. Office staff very helpful when I have needed to contact them. Recently very helpful when additional support was needed - was arranged quickly. Really good service

Reply from Sharon Coombes, Marketing Manager at Home Instead (Exeter & East Devon)

Thank you very much for your kind words. We really appreciate you taking the time to leave this review and we will be sure to pass on your feedback to the wider Team. It's our pleasure to help.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

News (0)

News

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Awards / Recognitions (26)

Meet the Team (1)

Laura Grant Job Title: General Manager and Registered Manager Joined: 2012
Laura Grant

Laura joined Home Instead in December 2012 in the position of Care Coordinator & Payroll Support about 18 months after the company was formed. She had already achieved her NVQ level 2 & 3 in Health & Social Care in 2011. Laura was quickly promoted to Office Manager in June 2013 where she achieved her NVQ Level 3 in Leadership and Management award at the end of 2013.

Laura accepted the role of Registered Manager in October 2015 following an interview and approval by the Care Quality Commission.

Following the birth of her child and her return from maternity leave, Laura was promoted to Operations Manager in April 2017 alongside continuing her position as the Registered Manager.

In April 2020 she was promoted to General Manager after being interviewed by the Home Instead National Office.

As well as achieving her NVQ's Laura is also a trained trainer in:
Moving and Handling
Parkinson's Care
City and Guilds in Alzheimer’s and other Dementia training
End of Life Care

Mental Health First Aid

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Home Instead (Exeter & East Devon) to verify any information. View our terms and conditions. Home Instead (Exeter & East Devon) has an Enhanced Service - more info.