Home Instead - Exeter & East Devon, with an office and training and development centre on the outskirts of Exeter, East Devon, is a family-owned, local care provider devoted to providing the highest-quality care for older people in the comfort of their own homes. The dedicated team support older and vulnerable persons across the Exeter and east Devon region, up to and including those in the Tiverton and Cullompton communities.
In...
Home Instead - Exeter & East Devon, with an office and training and development centre on the outskirts of Exeter, East Devon, is a family-owned, local care provider devoted to providing the highest-quality care for older people in the comfort of their own homes. The dedicated team support older and vulnerable persons across the Exeter and east Devon region, up to and including those in the Tiverton and Cullompton communities.
In May 2016, Home Instead (East Devon) became the first home care provider in the South West to be rated overall Outstanding by the CQC, and upon re-inspection was rated 5 Star Outstanding by the CQC in December 2018, a rating shared by less than 0.5 per cent of care providers nationwide.
Home Instead offer a wide range of one-to-one services tailor-made to the needs of the individual - and home visits can be from 1-2 hours a day up to 24-7 care that includes weekends and holidays and Live-In care options.
Services are flexible to the needs of each client. These can include personal care such as assistance with bathing, dressing, eating and medication; home help covering all aspects of day-to-day housework, shopping, meal preparation and household duties; and companionship services that can involve everything from accompanying clients on visits or appointments to simple conversation and good company.
Specialist Alzheimer’s and memory care available with continuity of Care Professional, are at the heart of services. Care Professionals are carefully matched to every client. Specialist Parkinson's Care also available.
Care Provided by Home Instead (Exeter & East Devon)
Types of Home Care
Visiting Care
Live-in Care
24 Hour Care
Overnight Care (Sleeping)
Minimum Visit Duration (Visiting Care)
60 minutes
Contract Durations
Ongoing / Long Term
Respite / Short Term
Age Ranges
Older Person Care (65+)
Younger Adult Care (18-65)
Personal Care Services
Washing & Dressing
Toileting Assistance
Medication Assistance (Oral)
Companionship
Continence Care
Feeding & Drinking Assistance
Household Services
Cleaning Service
Food Preparation & Serving
Laundry Service
Shopping Service / Errands
Transportation Service
Other Care Provided
Dementia
Parkinson's Disease
Stroke
Cancer Care
Palliative / End of Life Care
Learning Disability / Autism
Mental Health Condition
Physical Disability
Visual / Hearing Impairment
Alcohol / Drug Misuse
Hospital Discharge
Funding & Fees
Prices
Available on request
Contact Home Instead (Exeter & East Devon) to get a personalised quote:
Home Instead (Exeter & East Devon) has a Review Score of 10 (10.000) out of 10, based on 24 reviews in the last 2 years. Over all time Home Instead (Exeter & East Devon) has 124 reviews.
Reviewer Connection to Home Instead (Exeter & East Devon)
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Showing 124 reviews matching selected criteria
Review from Elaine O (Client / Service User) published on 25 November 2024 Submitted via Postal Card•
Overall Experience
Home Instead girls are really kind and supportive.
Home Instead girls are really kind and supportive.
↩Reply from Holly Willis, Digital Marketing & Communications Coordinator at Home Instead (Exeter & East Devon)
Thank you for your 5-star review, we are so glad that you are happy with our services.
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Review from S H (Daughter of Client) published on 21 November 2024 Submitted via Postal Card•
Overall Experience
The review went smoothly and things were explained to mum and I very clearly. We discussed mum's care plan and updated content. I was given advice on further assistance for mum, alert pendants etc.
The review went smoothly and things were explained to mum and I very clearly. We discussed mum's care plan and updated content. I was given advice on further assistance for mum, alert pendants etc.
↩Reply from Holly Willis, Digital Marketing & Communications Coordinator at Home Instead (Exeter & East Devon)
Thank you for your lovely review, we are glad your service review went so smoothly and we could accommodate your mum's needs.
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Review from M D (Client / Service User) published on 30 September 2024 Submitted via Postal Card•
Overall Experience
Home Instead go over and above what is required to help with the problems in hand.
Home Instead go over and above what is required to help with the problems in hand.
↩Reply from Holly Willis, Digital Marketing & Communications Coordinator at Home Instead (Exeter & East Devon)
Thank you for your wonderful review of our outstanding services. We love being able to help and support you.
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Review from D K (Client / Service User) published on 30 September 2024 Submitted via Postal Card•
Overall Experience
I am quite happy with the services! Sent 2 hours a week, the ladies who come are very kind, happy to do chores and any task they do. I do not need anything extra in regard to the service.
I am quite happy with the services! Sent 2 hours a week, the ladies who come are very kind, happy to do chores and any task they do. I do not need anything extra in regard to the service.
↩Reply from Holly Willis, Digital Marketing & Communications Coordinator at Home Instead (Exeter & East Devon)
What a wonderful review. We are thrilled that you are so happy with our services.
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Review from B T (Client / Service User) published on 11 July 2024 Submitted via Postal Card•
Overall Experience
I am very pleased indeed with the carers Home Instead employ, very good people.
I am very pleased indeed with the carers Home Instead employ, very good people.
↩Reply from Holly Willis, Digital Marketing & Communications Coordinator at Home Instead (Exeter & East Devon)
We are delighted to hear that you are pleased with our Care Professionals. We take great pride in employing dedicated and compassionate individuals who are committed to providing the best care possible. Your feedback means a lot to us and reinforces our commitment to excellence.
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Review from G R (Daughter of Client) published on 11 July 2024 Submitted via Postal Card•
Overall Experience
Home Instead are great and gives my Father excellent care.
Home Instead are great and gives my Father excellent care.
↩Reply from Holly Willis, Digital Marketing & Communications Coordinator at Home Instead (Exeter & East Devon)
Thank you very much for your kind words. Our Care Professionals enjoy being able to support your Father.
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Review from S Z (Client / Service User) published on 28 May 2024 Submitted via Postal Card•
Overall Experience
I'm very happy with the care I get from Home Instead.
I'm very happy with the care I get from Home Instead.
↩Reply from Holly Willis, Digital Marketing & Communications Coordinator at Home Instead (Exeter & East Devon)
Thank you for your lovely review of our services. We will pass on your lovely comments to your care professionals.
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Review from A W (Client / Service User) published on 22 April 2024 Submitted via Postal Card•
Overall Experience
I am very happy with the help provided by my carer, her service has gone beyond my expectations. And it has been done with a smile.
I am very happy with the help provided by my carer, her service has gone beyond my expectations. And it has been done with a smile.
↩Reply from Holly Willis, Digital Marketing & Communications Coordinator at Home Instead (Exeter & East Devon)
Thank you for taking the time to write this lovely review. We are so glad that you are happy with our services and Care Professionals. Thank you for placing trust in us to care for you. We will pass on the lovely message.
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Review from D C (Sister of Client) published on 28 February 2024 Submitted via Postal Card•
Overall Experience
We are looking forward to a new year with Home Instead and building on new relationships.
We are looking forward to a new year with Home Instead and building on new relationships.
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Review from H S (Client / Service User) published on 21 November 2023 Submitted via Postal Card•
Overall Experience
Very good service. Care professional. Excellent.
Very good service. Care professional. Excellent.
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Review from Ivy P (Client / Service User) published on 21 November 2023 Submitted via Postal Card•
Overall Experience
Very satisfied with Home Instead. Very friendly carers and always helpful.
Very satisfied with Home Instead. Very friendly carers and always helpful.
↩Reply from Sharon Coombes, Marketing Coordinator at Home Instead (Exeter & East Devon)
Thank you so much for taking the time to review our services. We appreciate your kind feedback.
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Review from M M (Client / Service User) published on 15 November 2023 Submitted via Postal Card•
Overall Experience
Everything is going well with the carers I have.
Everything is going well with the carers I have.
↩Reply from Sharon Coombes, Marketing Manager at Home Instead (Exeter & East Devon)
Thank you very much for taking the time to leave your feedback. We are so pleased that you are happy with the support we are providing and will pass your kind words on to the team.
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Review from A M (Client / Service User) published on 15 November 2023 Submitted via Postal Card•
Overall Experience
I am very satisfied with the support I get from Home Instead. The carers who visit are very helpful and cheerful.
I am very satisfied with the support I get from Home Instead. The carers who visit are very helpful and cheerful.
↩Reply from Sharon Coombes, Marketing Manager at Home Instead (Exeter & East Devon)
We really appreciate your kind words, thank you so much. We will pass your comments on to the wider team.
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Review from J R (Client / Service User) published on 16 October 2023 Submitted via Postal Card•
Overall Experience
Very happy with the service provided.
Very happy with the service provided.
↩Reply from Sharon Coombes, Marketing Coordinator at Home Instead (Exeter & East Devon)
Thank you so much for taking the time to leave a review and for your kind words. They are much appreciated.
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Review from David B (Client / Service User) published on 22 September 2023 Submitted via Postal Card•
Overall Experience
My experience reflects completely the information I was given initially. The monthly visit in the section of companionship has been to my total satisfaction. The experience has provided me with the assurance I was seeking that, should the necessity arise, Home Instead will provide the support...
My experience reflects completely the information I was given initially. The monthly visit in the section of companionship has been to my total satisfaction. The experience has provided me with the assurance I was seeking that, should the necessity arise, Home Instead will provide the support needed to enable me to achieve my objective of being able to remain in my home if and when health circumstances change.
↩Reply from Sharon Coombes, Marketing Coordinator at Home Instead (Exeter & East Devon)
Thank you sincerely for providing your full and kind feedback, which we will be sure to pass on to the wider team.
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Review from Yvonne S (Client / Service User) published on 22 September 2023 Submitted via Postal Card•
Overall Experience
Care professionals always on time.
Friendly and helpful.
Care professionals always on time.
Friendly and helpful.
↩Reply from Sharon Coombes, Marketing Manager at Home Instead (Exeter & East Devon)
Thank you very much for taking the time to provide your kind feedback, which is much appreciated.
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Review from P M (Client / Service User) published on 30 August 2023 Submitted via Postal Card•
Overall Experience
I think everything is going very well. No complaints at all.
I think everything is going very well. No complaints at all.
↩Reply from Sharon Coombes, Marketing Manager at Home Instead (Exeter & East Devon)
Thank you for taking the time to leave your kind review. We will pass your praise onto the team.
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Review from Brenda T (Client / Service User) published on 11 August 2023 Submitted via Website•
Overall Experience
I am very happy with all my carers, who are efficient and friendly. They usually arrive promptly but in the morning they can be subject to delays due to heavy traffic. They willingly take letters to the post, water my pot plants and put out bird food. They put away food deliveries from online...
I am very happy with all my carers, who are efficient and friendly. They usually arrive promptly but in the morning they can be subject to delays due to heavy traffic. They willingly take letters to the post, water my pot plants and put out bird food. They put away food deliveries from online grocery orders. They have a pleasant manner when answering the phone. They are very helpful
when I have a shower. Altogether a very good service which l could thoroughly recommend.
↩Reply from Sharon Coombes, Marketing Manager at Home Instead (Exeter & East Devon)
Thank you so much for your very kind recommendation and for your understanding regarding the city traffic, which is often unpredictable! We pride ourselves on our standards of care, kindness, and punctuality so your feedback will mean a great deal to the team.
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Review from A P (Client / Service User) published on 28 July 2023 Submitted via Postal Card•
Overall Experience
Regular weekly visits are reliable and very efficient.
Regular weekly visits are reliable and very efficient.
↩Reply from Sharon Coombes, Marketing Coordinator at Home Instead (Exeter & East Devon)
Thank you for taking the time to leave your kind review. We are pleased to see that our care meets your wants and needs.
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Review from Izzi S (Niece of Client) published on 21 July 2023 Submitted via Postal Card•
Overall Experience
We have been really delighted with the care taken and the kindness shown. The companionship has been of a huge benefit and something to look forward to as it is one-to-one attention. Very much appreciated and a great relief for me. Thank you all.
We have been really delighted with the care taken and the kindness shown. The companionship has been of a huge benefit and something to look forward to as it is one-to-one attention. Very much appreciated and a great relief for me. Thank you all.
↩Reply from Sharon Coombes, Marketing Manager at Home Instead (Exeter & East Devon)
Thank you sincerely for your very kind feedback. We are so pleased that our services are supporting your loved one in the way you would hope.
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Regulatory Rating
Care Quality Commission (CQC) Rating
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report
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