Home Instead (Exeter & East Devon)

Home Instead House, 1-3 Yeo Business Park, Axehayes Farm, Clyst St Mary, Exeter EX5 1DP
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Top 20 award
10 115 Reviews
  • Home Instead (Exeter & East Devon), Exeter
Home Instead - Exeter & East Devon, with an office and training and development centre on the outskirts of Exeter, East Devon, is a family-owned, local care provider devoted to providing the highest-quality care for older people in the comfort of their own homes. The dedicated team support older and vulnerable persons across the Exeter and east Devon region, up to and including those in the Tiverton and Cullompton communities.

In May 2016, Home Instead (East Devon) became the first home care provider in the South West to be rated overall Outstanding by the CQC, and upon re-inspection was rated 5 Star Outstanding by the CQC in December 2018, a rating shared by less than 0.5 per cent of care providers nationwide.

Home Instead offer a wide range of one-to-one services tailor-made to the needs of the individual - and home visits can be from 1-2 hours a day up to 24-7 care that includes weekends and holidays and Live-In care options.

Services are flexible to the needs of each client. These can include personal care such as assistance with bathing, dressing, eating and medication; home help covering all aspects of day-to-day housework, shopping, meal preparation and household duties; and companionship services that can involve everything from accompanying clients on visits or appointments to simple conversation and good company.

Specialist Alzheimer’s and memory care available with continuity of Care Professional, are at the heart of services. Care Professionals are carefully matched to every client. Specialist Parkinson's Care also available.
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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

Available on request

Good to Know

Group/Owner

Person in charge

  • Mark McGlade (Director)

Admission Criteria

  • Adult non medical care

Home Instead (Exeter & East Devon) Reviews (115)

10

Home Instead (Exeter & East Devon) has a Review Score of 10 (10.000) out of 10, based on 26 reviews in the last 2 years.
Over all time Home Instead (Exeter & East Devon) has 115 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Home Instead (Exeter & East Devon)
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Total of 115, showing 21-40
Review from Ivy P (Client) published on 21 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very satisfied with Home Instead. Very friendly carers and always helpful.
Reply from Sharon Coombes, Marketing Coordinator at Home Instead (Exeter & East Devon)

Thank you so much for taking the time to review our services. We appreciate your kind feedback.

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Review from M M (Client) published on 15 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Everything is going well with the carers I have.
Reply from Sharon Coombes, Marketing Manager at Home Instead (Exeter & East Devon)

Thank you very much for taking the time to leave your feedback. We are so pleased that you are happy with the support we are providing and will pass your kind words on to the team.

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Review from A M (Client) published on 15 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very satisfied with the support I get from Home Instead. The carers who visit are very helpful and cheerful.
Reply from Sharon Coombes, Marketing Manager at Home Instead (Exeter & East Devon)

We really appreciate your kind words, thank you so much. We will pass your comments on to the wider team.

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Review from J R (Client) published on 16 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very happy with the service provided.
Reply from Sharon Coombes, Marketing Coordinator at Home Instead (Exeter & East Devon)

Thank you so much for taking the time to leave a review and for your kind words. They are much appreciated.

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Review from Yvonne S (Client) published on 22 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Care professionals always on time.
Friendly and helpful.
Reply from Sharon Coombes, Marketing Manager at Home Instead (Exeter & East Devon)

Thank you very much for taking the time to provide your kind feedback, which is much appreciated.

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Review from David B (Client) published on 22 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My experience reflects completely the information I was given initially. The monthly visit in the section of companionship has been to my total satisfaction. The experience has provided me with the assurance I was seeking that, should the necessity arise, Home Instead will provide the support needed
to enable me to achieve my objective of being able to remain in my home if and when health circumstances change.
Reply from Sharon Coombes, Marketing Coordinator at Home Instead (Exeter & East Devon)

Thank you sincerely for providing your full and kind feedback, which we will be sure to pass on to the wider team.

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Review from P M (Client) published on 30 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I think everything is going very well. No complaints at all.
Reply from Sharon Coombes, Marketing Manager at Home Instead (Exeter & East Devon)

Thank you for taking the time to leave your kind review. We will pass your praise onto the team.

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Review from Brenda T (Client) published on 11 August 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am very happy with all my carers, who are efficient and friendly. They usually arrive promptly but in the morning they can be subject to delays due to heavy traffic. They willingly take letters to the post, water my pot plants and put out bird food. They put away food deliveries from online grocery
orders. They have a pleasant manner when answering the phone. They are very helpful
when I have a shower. Altogether a very good service which l could thoroughly recommend.
Reply from Sharon Coombes, Marketing Manager at Home Instead (Exeter & East Devon)

Thank you so much for your very kind recommendation and for your understanding regarding the city traffic, which is often unpredictable! We pride ourselves on our standards of care, kindness, and punctuality so your feedback will mean a great deal to the team.

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Review from A P (Client) published on 28 July 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Regular weekly visits are reliable and very efficient.
Reply from Sharon Coombes, Marketing Coordinator at Home Instead (Exeter & East Devon)

Thank you for taking the time to leave your kind review. We are pleased to see that our care meets your wants and needs.

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Review from Izzi S (Niece of Client) published on 21 July 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We have been really delighted with the care taken and the kindness shown. The companionship has been of a huge benefit and something to look forward to as it is one-to-one attention. Very much appreciated and a great relief for me. Thank you all.
Reply from Sharon Coombes, Marketing Manager at Home Instead (Exeter & East Devon)

Thank you sincerely for your very kind feedback. We are so pleased that our services are supporting your loved one in the way you would hope.

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Review from Annette W (Wife of Client) published on 21 July 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Always on time and extremely courteous and left everything tidy and spotless.
It hasn't been easy for his carers but they have been lovely to him and we are really happy with everything.
Reply from Sharon Coombes, Marketing Coordinator at Home Instead (Exeter & East Devon)

Thank you for your kind words, which we will be sure to pass onto our Care Professional team members. It's our pleasure to support you.

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Review from E A (Client) published on 12 July 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very satisfied in every way with all the carers who care for me.
Reply from Sharon Coombes, Marketing Manager at Home Instead (Exeter & East Devon)

Thank you very much for taking the time to leave this kind review. Your feedback is much appreciated.

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  • Care / Support
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Review from Shera P (Niece of Client) published on 27 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My aunt always feeds back that she is happy with the support provided. Office staff very helpful when I have needed to contact them. Recently very helpful when additional support was needed - was arranged quickly. Really good service
Reply from Sharon Coombes, Marketing Manager at Home Instead (Exeter & East Devon)

Thank you very much for your kind words. We really appreciate you taking the time to leave this review and we will be sure to pass on your feedback to the wider Team. It's our pleasure to help.

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Review from N R (Client) published on 31 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very highly impressed by the ladies' care and attention.
Excellent services, highly delighted.
Reply from Sharon Coombes, Marketing Manager at Home Instead (Exeter & East Devon)

We very much appreciated your feedback - thank you so much for taking the time to share your thoughts. We will be sure to pass your kind words on to the wider care professional team.

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Review from M R (Granddaughter of Client) published on 10 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Warm empathetic and supportive experience. My grandmother was treated with compassion and dignity.
Reply from Sharon Coombes, Marketing Coordinator at Home Instead (Exeter & East Devon)

Thank you very much for your kind words. It's our pleasure to support you and your family member.

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Review from Barbara H (Wife of Client) published on 26 April 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This is our first experience of needing carers. It has been a super helpful decision we made. Everyone that comes here from Home Instead are 100% into the meaning of "care". We are so grateful to them and would not hesitate to recommend them.
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Review from Nicola C (Wife of Client) published on 24 April 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We are very pleased with the service you provide. The girls are completely satisfactory.
Reply from Sharon Coombes, Marketing Coordinator at Home Instead (Exeter & East Devon)

Thank you so much for you kind words. Your praise will be very much appreciated by the team - we are so happy that you are happy!

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Review from A C (Client) assisted by family/friend published on 23 March 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Home Instead is an extremely professional and caring company. Always there for my needs.
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Review from J M (Client) published on 20 January 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very satisfied with the careful thoroughness of the carers and their kindness.
Reply from Sharon Coombes, Marketing Manager at Home Instead (Exeter & East Devon)

Thank you very much for taking the time to provide feedback. Your kind words are much appreciated.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from J T (Wife of Client) published on 20 January 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The carers that come are a great regular team. They have a great rapport with my husband and support him with all aspects of care as well as taking him out for trips such as lunch, walks and shopping. I also enjoy chatting with them and they have helped us to be less stressed.
Reply from Sharon Coombes, Marketing Manager at Home Instead (Exeter & East Devon)

We are so pleased to hear that the time, continuity of care, and person-centred approach is making such a positive difference for you.

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Current Review Score: 10.0 (10.000)

Overview of Review Score

The Review Score of 10 (10.000) out of 10 for Home Instead (Exeter & East Devon) is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 26 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 26 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 5.000 for Home Instead (Exeter & East Devon) is calculated as follows: ( (156 Excellents x 5) ) ÷ 156 Ratings = 5
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (Exeter & East Devon) is based on 26 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (24)

Meet the Team (1)

Laura

Laura Grant

Job Title: General Manager and Registered Manager Joined: 2012

Laura joined Home Instead in December 2012 in the position of Care Coordinator & Payroll Support about 18 months after the company was formed. She had already achieved her NVQ level 2 & 3 in Health & Social Care in 2011. Laura was quickly promoted to Office Manager in June 2013 where she achieved her NVQ Level 3 in Leadership and Management award at the end of 2013.


Laura accepted the role of Registered Manager in October 2015 following an interview and approval by the Care Quality Commission.


Following the birth of her child and her return from maternity leave, Laura was promoted to Operations Manager in April 2017 alongside continuing her position as the Registered Manager.


In April 2020 she was promoted to General Manager after being interviewed by the Home Instead National Office.


As well as achieving her NVQ's Laura is also a trained trainer in:
   Moving and Handling
   Parkinson's Care
   City and Guilds in Alzheimer’s and other Dementia training
   End of Life Care
   Mental Health First Aid

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Home Instead (Exeter & East Devon) to verify any information. View our terms and conditions. Home Instead (Exeter & East Devon) has an Enhanced Service - more info.