SureCare (Doncaster)

7 Heather Court, Shaw Wood Way, Doncaster DN2 5YL
Review Us
9.9 25 Reviews
  • SureCare (Doncaster), Doncaster
SureCare Doncaster is a care agency that provides care, assistance, and support to clients, leading to positive outcomes whilst promoting and encouraging participation for all.

Personalised care packages ensure that each customer's health and well-being are a top priority, which enables people to maintain their quality of life and independence in their home.

Integrity, respect, passion and teamwork are the four values which SureCare Doncaster strives to have at the heart of everything they do.
Show SureCare (Doncaster) on the Map

Care Provided by SureCare (Doncaster)

Types of Home Care

  • Visiting Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £29.48

These prices are only a guideline, please contact SureCare (Doncaster) to find out the exact price for your requirements.

Contact SureCare (Doncaster) to get a personalised quote.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Contact SureCare (Doncaster) to get a personalised quote.

Good to Know

Group/Owner

Person in Charge

  • Caron Oldreive (Director/Registered Manager)

SureCare (Doncaster) Reviews (25)

9.9

SureCare (Doncaster) has a Review Score of 9.9 (9.867) out of 10, based on 10 reviews in the last 2 years.
Over all time SureCare (Doncaster) has 25 reviews.

Overall Experience
  • 21
  • 4
  • 0
  • 0
  • 0
Date Published
  • 25
  • 7
  • 7
  • 10
  • 15
Reviewer Connection to SureCare (Doncaster)
  • 8
  • 6
  • 5
  • 2
  • 1
  • 1
  • 1
  • 1
Total of 25, showing 1-20
Review from Marion S (Brother of Client) published on 14 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The instance the carer walked through the door it was clear she was very competent, knowledgeble and experienced.
Taking my brother's wishes into account she immediately met my brother's needs in a competent and friedly manner. This made it possible for my brother to renain at home for the remainder
of his days.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Kevin L (Stepson of Client) published on 12 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My stepmother has been looked after by Surecare for almost two years. During that time she had a number of visits every day to administer personal care, meal preparation and medication. Surecare's database enabled me to read what the carers had done during each visit and how my stepmother was feeling
that day. Surecare office staff were also very helpful in finding outside services, e.g. chiropodist, when this was required. I have found Surecare to be a very good team from office staff to carers and am happy to recommend them.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from G P (Son of Client) published on 7 November 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellence, professionalism, apathy, and caring are only a few words to describe the high standard which Sure Care has achieved. My late mother and myself have endured various domiciliary companies which only reach the minimum standard of care, workforce shortages, inconsistency and lack of continuity.
The ladies in the office and care assistants enabled us to maintain independence, dignity and comfort for my late mother. Flexibility and personalisation are also prevalent and important, which Sure Care show in abundance. Thank you so much, Sure Care, continue the excellence.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Lance S (Husband of Client) published on 4 November 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff treat my wife with dignity and respect.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Sam W (Client) published on 3 November 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff at SureCare are amazing, they see to everything I need, they look after me well, and the supervisor checks in with me regularly. I couldn't ask for better care and support.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Craig S (Client) published on 16 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This service is amazing, it saved my life. They make my life so much easier I would be lost without them.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from A R (Daughter of Client) published on 8 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would like to share my own appreciation for the care and compassion my mum receives on a daily basis from the carers.
Always a friendly hello and time for a little chat.
Don't know what we would do without them.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Kevin P (Son of Client) published on 30 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My experience has been first-class care. I haven't a bad word to say, they always did their best to support time changes for hospital appointments and my mother was treated well. It felt that all of us were a family and always felt valued. The management team always cared and bent over backwards to
achieve any requests. I would without any doubt recommend SureCare.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from G P (Son of Client) published on 22 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I would like to make my appreciation known regarding my mother's regular carers. The kindness shown and attentive caring nature is beyond belief. Empathy and a willingness to listen to my mother is a good learning process for onboarding new staff. Well done SureCare.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from J W (Client) published on 22 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Always a pleasure to see the carer walk through the door, a cheerful individual. The work always gets done yet she chatters happily all the time she is working.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Sally H (Daughter of Client) published on 21 August 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
We were really happy with the care our dad received from SureCare in the last weeks of his life and the speed that everything was put in place and got into a routine. The staff treated him with respect and compassion at all times. They were genuinely interested in his life and he enjoyed chatting to
them all in his last days. This made everything so much easier for him at what could have been a really upsetting time (his health had deteriorated quite quickly). The practical care and support given was also really good. If care had continued for a longer time the app that you use to communicate would have been really useful.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Allan C (Son of Client) published on 23 March 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
As a former Operations Director of one of the UK's larger private Home Care providers, to say I was anxious about my dad receiving Home Care is an understatement. I had mentally set the bar on the standards that I expected and was in no mood to compromise.
However, right from the very first telephone
call I received from SureCare Doncaster, my mind was put to ease.
For almost 12 months now, my dad has had the very best care, and we, as a family, have felt supported and cared for equally well by everyone at Sure Care Doncaster.
When I say the very best care, I mean the very best care.
SureCare Doncaster has set the gold standard now; they have completely rewritten the rule book in my mind.
I can't obviously name the staff individually, but suffice to say that each and every one of them has been outstanding, demonstrating compassion and care for my dad (and my mum).
I have absolutely no hesitation in endorsing SureCare Doncaster and would recommend them to anyone.
Reply from Caron Oldreive, Director at SureCare (Doncaster)
On behalf of our staff, I would like to thank you for your review. Your observations of our service are very much appreciated. We understand the importance of maintaining high standards in relation to…read more
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from C P (Niece of Client) published on 25 January 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The service SureCare provides is invaluable. The care and respect the care team show is amazing and is a real comfort to the family. The flexibility and understanding the management and care team have shown due to my uncles increasing needs, and the passion and determination they have shown to both
driving and supporting the night care plan and support has been outstanding. I cannot recommend and thank them enough.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from A K (Niece of Client) published on 1 September 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
SureCare Doncaster are a real the most amazing care provider. They have cared for my aunty for a number of years plus her husband before he passed away. The care package was constantly needing to change due to complex needs and hospital visits. As aunty became increasingly unwell and needing almost
24-hour care, this was implemented by the office and carers were very kind, punctual and were amazing, they really pushed themselves to totally look after my aunt. Sadly she has now passed away ut was able to be at home as she wished.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Karen B (Client) published on 13 April 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very helpful service from majority fo carers. The office is very obliging in conforming to requests.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Caroline W (Daughter of Client) published on 1 March 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
SureCare has provided an efficient, effective and compassionate service which my mother and all the family are delighted with. All the staff at Surecare, in the office and working in the home are friendly, totally professional and caring. In a difficult and often stressful situation, dealing with Surecare
is very reassuring.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Grace M (Client) published on 2 October 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
SureCare (Doncaster) is a good company and the carers respect my dignity and privacy and I'm very happy with the service they provide.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Gladys G (Client) published on 2 October 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the girls have been very kind and ready to do any jobs I need. Everything is very pleasant and happy.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Janet W (Client) assisted by family/friend published on 26 September 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Extremely happy with all carers. Nothing is too much trouble.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Kenneth W (Son of Client) published on 26 September 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum is highly delighted with her carer and wouldn't be without them. I have met a few and they are very nice.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 9.9 (9.867)

Overview of Review Score

The Review Score of 9.9 (9.867) out of 10 for SureCare (Doncaster) is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 10 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.867 for SureCare (Doncaster) is calculated as follows: ( (52 Excellents x 5) + (8 Goods x 4) ) ÷ 60 Ratings = 4.867
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for SureCare (Doncaster) is based on 10 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 28 Aug 2025

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (0)

Meet the Team (7)

No image found

Caron Oldreive

Job Title: Registered Manager Joined: 2005

Caron Oldreive is the Registered Manager and a Director of SureCare Doncaster. Caron had a successful career for many years in residential care management before establishing SureCare in Doncaster in 2005. She has maintained commitment throughout the organisation to providing high-quality standards of care and support for our service users.

No image found

Michael Oldreive

Job Title: Finance Director Joined: 2016

Michael had a lead role in Operational Management during the establishment of SureCare in Doncaster in 2005. He became a Director of the business in 2016 with responsibility for company finance and operational planning and procedures.

No image found

Stephanie Wharton

Job Title: Care Manager Joined: 2015

Stephanie Wharton manages the SureCare office and In House Induction training. She is responsible for staff development and supervision of care workers, area supervisors and the On-Call team. Stephanie had extensive previous experience as a Team Leader and NVQ Assessor in the residential and nursing sector.

No image found

Katie Dennett

Job Title: Administrator Joined: 2019

Katie manages a full range of administrative and operational support tasks in our office.

No image found

Paula Knott

Job Title: Care Supervisor Joined: 2015

Paula has a key position in managing quality assurance procedures, client assessments, reviews and staff competency checks. Her role includes auditing services through an electronic system that enables real-time monitoring of visit times and tasks. Paula has a lead role in managing our On-Call service outside of office hours.

No image found

Rebecca Lang

Job Title: Care Supervisor Joined: 2016

Rebecca has a key position in managing quality assurance procedures, client assessments, reviews and staff competency checks. Her role includes auditing services through an electronic system that enables real-time monitoring of visit times and tasks.

No image found

Julie Aldred

Job Title: Care Supervisor Joined: 2024

Julie has a key position in managing quality assurance procedures, client assessments, reviews and staff competency checks. Her role includes auditing services through an electronic system that enables real-time monitoring of visit times and tasks.

Frequently Asked Questions about SureCare (Doncaster)

What Type of Services does SureCare (Doncaster) offer?

SureCare (Doncaster) offers Home Care.

How many Carers does SureCare (Doncaster) employ?

SureCare (Doncaster) employs 50 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact SureCare (Doncaster) to verify any information. View our terms and conditions. SureCare (Doncaster) has an Enhanced Service - more info.