Out of Hours CARE COORDINATOR

Job summary

The purpose of this role is to organise our daily rota, and to provide our Home Care Worker with line management support, ensuring that they are providing a high-quality service in accordance with policies and procedures. 

The role is vital to supporting the Branch in the delivery of a high-quality care service with responsibility for the deployment and management of care workers during out of office hours, 365 days a year. 

Key responsabilities include:

Responsible for manning the out of hours telephone line

*Responsible for responding to queries from Service Users, Care Workers, family members and 3rd party professionals

*Responsible for sourcing suitable cover for care calls at short notice when Care Workers are unable to work

*Responsible for ensuring Care Workers are allocated additional work with adequate travelling time between care calls

*Responsible for communicating to Care Workers any changes to their rotas

*Responsibility for ensuring all Service Users' files are kept fully up to date on any Care Worker changes,

*Responding appropriately to emergencies and being able to adequately resolve them

*Monitor Call Monitoring System alerts to ensure Care Workers are attending to care visits within a reasonable time

*Develop a commercial relationship with Out of hours service managers, social workers and brokerage team

*Ensure the Out of Hours handoveris completed daily,and notes updated on Coldharbour.

*If the Out of Hours service is not busy, ensure that all Service Users are contacted via a monitoring telephone call and recorded on Coldharbour

*Ensure that all complaints and concerns are reported through "Events", recorded on Coldharbour also the record is followed up and notified to the Registered Manager/Care Manager

   -  To undertake any other related or special tasks applicable to the post as required by the Registered Manager.

*Be fully aware of contractual requirements as detailed in Agreements with relevant local authorities/private clients.

*Ensure all Service Users are assigned the necessary PINs to move them into ECM systems promptly and care workers use the electronic monitoring (contract specific)

*Complete care calls with the community, if required

*To provide evening, weekend and bank holiday out of hours support facility on an agreed basis or as required. 

Benefits include:

• A competitive salary
• Mileage @ 35p per mile
• Pension scheme
• Free Blue Light Card
• Ongoing training and development plus fully funded NVQ's
• Fantastic career progression opportunities in a growing business
• Performance related cash rewards and bonuses
• Free 24/7 Employee Assistance Programme
• To be part of a fun team and to know you are making a huge difference to clients in their own homes!

Requirements for the role:

• Full driving licence and access to your own vehicle.
• Excellent customer service skills.
• Ability to communicate in a professional and friendly manner.