Care Supervisor

Job summary

We’re looking for a confident and motivated Care Supervisor to join our award-winning team at Melody Care. This hybrid role bridges the gap between our office and field-based teams, playing a key role in ensuring high standards of care and communication. If you're passionate about quality, relationships, and supporting others to grow, this could be the perfect opportunity.

Key Responsibilities

• Build and maintain excellent relationships with clients, carers, and colleagues

• Mentor and support new and existing carers in the community

• Conduct supervisions, 1:1 meetings, and performance reviews

• Assist with recruitment, training, and induction of new staff

• Carry out client assessments, risk assessments, and care planning

• Attend initial visits to introduce carers to new clients

• Provide in-field support and training to ensure carer competency

• Audit client and carer files bi-monthly for compliance

• Respond to safeguarding concerns and escalate appropriately

• Resolve complaints with the support of the Registered Manager

• Collaborate with Care Coordinator on rota management and updates

• Participate in the out-of-hours on-call rota

• Maintain accurate records and report key findings to the manager

What We’re Looking For

• Strong communication and organisational skills

• Experience in a senior care role or supervisory position

• A passion for mentoring and developing others

• Ability to work independently and as part of a team

• NVQ/QCF Level 3 in Health & Social Care (or working towards Level 4/5)

• Full UK driving licence and access to your own vehicle

Why Join Melody Care?

• Supportive, values-led working environment

• Excellent career development and training opportunities

• Competitive pay and 45p/mile petrol allowance

• 28 days paid holiday (pro rata)

• Free smartphone and uniform

• Birthday day off or paid in lieu

• Pension scheme and staff recognition awards