Job details
- Salary £22,000 to £25,000 per annum £22,000–£25,000 per annum (depending on experience)
- Role Care Coordinator / Administrator
- Hours Full Time or Part Time
- Location Weston-super-Mare, North Somerset
- Job Reference ULTICA0525
Job summary
At Ultimate Complex Care Ltd, we are dedicated to delivering high-quality, person-centred care to individuals in their own homes and supported living environments. We’re seeking a proactive and detail-oriented Care Administrator to support our frontline staff and ensure smooth coordination of services.
About the Role: The Care Administrator is a key part of our office-based team, supporting the delivery of high-quality care through accurate record-keeping, communication with staff and families, and efficient administrative processes. You’ll work closely with the Registered Manager, Care Coordinator, Operations Manager and wider support team.
Key Responsibilities:
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Maintain accurate and up-to-date client records and care documentation
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Support recruitment, onboarding and HR compliance for care staff
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Monitor training records and assist with scheduling refreshers and inductions
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Liaise with families, staff and external professionals to ensure continuity of care
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Support rota management and timesheet processing where needed
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Manage incoming calls, emails and general enquiries in a compassionate and professional manner
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Assist with audits, file checks and other quality assurance tasks
Skills / Qualifications:
- Previous experience in a care administration or office support role.
- Excellent organisational skills and attention to detail.
- Strong written and verbal communication skills.
- IT confident – especially with Microsoft Office and care systems.
- A caring
- patient and professional manner.
- Knowledge of CQC compliance and social care processes (preferred).
- NVQ Level 2 or 3 in Business Administration
- Health & Social Care
- or equivalent.
- Understanding of rota management and basic payroll/timesheet processes.