As care is tailored to each client we work out our costing to their requirements.
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Ultimate Complex Care Ltd has a Review Score of 9.6 (9.618) out of 10, based on 13 reviews in the last 2 years.
Over all time Ultimate Complex Care Ltd has 25 reviews.
5.0 out of 5
We are grateful to hear that our sitters were able to provide polite, friendly, gentle, and kind care for your husband. It is our priority to ensure that all our clients feel safe and respected, and it is reassuring to hear that you felt at ease leaving him in our care. Your words affirm our commitment to delivering compassionate and respectful care, especially in such delicate moments and please accept our heartfelt condolences at the passing of your husband.
5.0 out of 5
Thank you for sharing your positive experience with Ultimate Complex Care. It's heartwarming to hear that your father, has been receiving such compassionate and dedicated care from our team. We understand the challenges of caring for a loved one with dementia and are committed to providing the highest standard of care. From the caregivers' punctuality and professionalism to their patience and companionship, we strive to ensure every visit brings comfort and peace of mind to both our clients and their families. Our care manager's efforts to seamlessly coordinate visit schedules and address any issues, including those with the NHS, reflect our commitment to supporting our clients in every possible way. Your recommendation means a lot to us, and we are grateful for your kind words. We will continue to provide the same level of empathy and dedication in our services. Thank you for entrusting us with your father's care.
3.0 out of 5
Thank you for taking the time to leave us a review, we really appreciate all your feedback. We will pass on to the carers your kind words, as they really like to know how they are doing. Please let us know if there is anything we can do to improve as we strive to make Ultimate outstanding.
5.0 out of 5
Ultimate would like to thank you for the lovely review you have left for us. The girls will be really pleased to read what you have said and will make their day. It is a pleasure to work with you. Thank you.
5.0 out of 5
Thank you, we appreciate you taking the time to do a review for us. I will pass your kind words to our carers which will make them smile.
5.0 out of 5
Thank you so much for your lovely review, it makes us feel very proud when we get everything right for the people we see and their families. It is a pleasure looking after your granddad and always lovely to see or speak to you all.
4.0 out of 5
Ultimate would like to thank you for taking the time to leave us a review. Please let us know if there are any ways that we can improve the care we provide to you. We are really pleased that you are happy with the care and the carers and will pass on your kind words.
5.0 out of 5
Thank you for taking the time to leave us a review. We appreciate the points made and have made improvements to ensure better continuity of carers as we know this is important. It is lovely to know that you feel the management are approachable and act quickly.
5.0 out of 5
A huge thank you from us all at Ultimate, it is lovely to have such wonderful feedback. It is always nice to be able to pass your lovely comments on to the team and we know they have enjoyed caring for your mum.
5.0 out of 5
Ultimate would like to thank you for such a lovely review, our carers will be so pleased to read your comments. It is so nice to hear that things are working well and have made a difference.
5.0 out of 5
A huge thank you from us all at Ultimate, it is lovely to have such wonderful feedback. It is always nice to be able to pass your lovely comments on to the team and we know they enjoy caring for your dad.
4.0 out of 5
Ultimate would like to thank you for taking the time to leave us feedback, it is greatly appreciated. We will ensure that we pass the comments to the support team to assist them with providing the best possible care and improving daily practice. We take this on board and have spoken to the team. Please let us know what we can do to improve your experience as it is important to us to have this input from our clients.
5.0 out of 5
Ultimate would like to thank you for taking the time to leave us such positive feedback it is greatly appreciated. We will ensure that we pass the comments to the support team as it lets them know how valued they are. Please let us know what we can do to improve your experience as it is important to us to have this input from our clients.
5.0 out of 5
Ultimate Complex Care would like to thank you for taking the time to leave us a review. It is always nice to be able to pass your lovely comments onto the team and we know they enjoy caring for your dad.
3.0 out of 5
Thank you for taking the time to review our services, please contact us in the office if you feel there are things we can improve on.
5.0 out of 5
Ultimate Complex Care would like to thank you for taking the time to leave us a review. It is always nice to be able to pass your lovely comments onto the team.
4.0 out of 5
Ultimate would like to thank you for your kind words and taking the time to leave us a review. We will pass on the lovely comments about the carers to them, we are sure that it will make their day, it is always a pleasure to be able to pass positive comments to them.
5.0 out of 5
Ultimate Complex Care would like to thank you for taking the time to leave us a review. It is always nice to feedback to our carers such positive comments. We look forward to continuing to support you both.
5.0 out of 5
Thank you so much for such a lovely review. Our carers really enjoy their visits to see your dad and mum and always feel really appreciated.
5.0 out of 5
Thank you for your lovely review, we appreciate the amazing feedback. It is so nice for the carers to see what families say and this gives them a massive boost. We will continue to do our utmost for your mum and dad.
The Review Score of 9.6 (9.618) out of 10 for Ultimate Complex Care Ltd is based on a) the Average Rating and b) the number of positive Reviews.
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Ultimate Complex Care Ltd is based on 12 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
Joseph Muguti serves as the Director of Clinical Operations and the Registered Manager at Ultimate Complex Care. This role combines strategic oversight with hands-on management of clinical services, ensuring that the organization's care standards meet both regulatory compliance and client needs. As a Registered Mental Health Nurse with extensive experience in Acute Admissions, PICU, Rehab settings, Quality and Compliance, Joseph brings a wealth of clinical knowledge to the role. He is responsible for leading service delivery, optimising operations and driving performance metrics related to client care, staff management and regulatory adherence.
Tatenda is a dedicated Care Assessor who excels in evaluating client needs and ensuring the delivery of personalised, high-quality care. With a strong focus on thorough assessments, Tatenda plays a key role in designing care plans that align with each client’s health requirements and personal preferences. Tatenda’s approach is rooted in person-centred principles, ensuring that each assessment leads to individualised support that enhances clients' quality of life.
Rebecca serves as a dedicated Service Manager with expertise in recruitment, compliance, scheduling and training coordination. Her role involves overseeing the day-to-day management of staffing and compliance standards, ensuring that both permanent and temporary teams meet the organisation’s high standards for care delivery. Rebecca’s meticulous approach to scheduling and shift planning helps maintain continuity of care, while her strategic oversight of the temporary staffing division supports flexibility and rapid response to client needs.
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Ultimate Complex Care Ltd to verify any information. View our terms and conditions. Ultimate Complex Care Ltd has an Enhanced Service - more info.
