Ultimate Complex Care Ltd

Since my husband returned home in April 2023 after a six month stay in hospital following a stroke, he has received wonderful care from the carers at Ultimate Complex Care. We are full of praise for them all - they are so caring, efficient and friendly with us both and I cannot thank them enough for all they do for my husband.

Very anxious with my daughter being placed under a new care team. No need to have worried, U.C have and are fantastic. On point with my daughters care, super quick to resolve any problems my daughter has. Always on hand with any issues I have and the fact my daughter Ellie is the happiest and most content she has ever been speaks volumes. As a parent I couldn't wish for more.

We only used your service as sitters for my husband on three occasions but found them to be polite, friendly, gentle and very kind to him in every way. I felt he could be left in their care without feeling worried about my absence. Unfortunately my husband has now passed away, but I know that at the end of his life he was treated with care and respect. Thank you.

I wholeheartedly recommend Ultimate Complex Care to anyone looking for in-home care services for their loved one. Their caregivers' empathy and dedication are truly amazing.

Carers are good and were very compassionate when first started having carers. They continue to show empathy and help.

An excellent service which is satisfactory in every way. The girls are all very pleasant and very efficient and I have no problems at all with what they do or how they o do it. Well done!

I have two wonderful kind and considerate carers. I'm very happy with everything they do for me.

We could not be happier with the service provided by Ultimate Complex Care. Both the carers and the girls in the office are always friendly and have taken a high weight off my shoulders. My grandad is clean and well looked after and pleased to see them twice a day! We couldn't wish for a better team.

I am very happy with the care I receive. The ladies who visit me are very kind.

When the care service started in early 2023 we had regular staff and it was excellent but later in 2023 different members of staff would be coming nearly every day and the level of service dropped from excellent to good, sometimes only satisfactory. My father was happier with the regular team and the staff themselves had a good relationship with their client and they knew the routine of what their client required and the layout of their work area. The management is always approachable and very professional resolving issues quickly. Most importantly, would love to see the original regular staff team again every day.

I have been very satisfied with the care and attention that Ultimate Complex Care has provided to my mother over the last month, the staff have been very polite and caring always asking if she requires anything else to be done before they leave and making sure she is safe.

The carers coming to my husband could not be better. They are thoughtful, caring, polite and a pleasure to have in our home. Nothing seems too much trouble and I am pleased that they take the time to engage with my husband in spite of his speech making it difficult to understand him. From our experience, I would highly recommend them.

Dad can't speak highly enough of his care staff. He has never had any issues and enjoys taking with all the different staff who help him.

Also, they always wash up but never dry up, I find that quite unusual. She is 92!

Ultimate Complex Care has a diverse staff; people who are patient and very kind to our son, who requires 24 hours around the clock care. They are very punctual and professional in the way they conduct themselves. We are very pleased with the services they provide to our son and we recommend them very highly to people who require complex care.

My family has been using Complex Care Ltd to care for my dad since January. They have been very reliable and always provide extra care when needed. The staff provided are professional and caring, and always do their best for my dad. We always have the same carers which gives my dad continuity. We, as family highly recommend Complex Care. They provide a trustworthy professional service and we know that when we can't be at home looking after our father, that he is being cared for to the standards we expect.

The interactions with the client are satisfactory.

Mum is well supported, enabling her to remain at home. She is cared for with kindness, respect and professionalism. The staff make a real effort to engage with Mum and other members of the family. Thank you.

The staff are always very friendly and introduce themselves each visit. My mother has dementia so this is helpful and reassuring until she begins to recognise the staff after they have visited a couple of times. I was present for the first few visits to ease the way for my mother getting used to someone else helping her and I felt that the staff listened to both me and my mother with regard to her care regime and what she wanted. They are very caring, attentive and respectful with my mother and I felt happy that they knew the routine and where everything was after the first visit.

We are very happy with the home care we have received from Ultimate Complex Care Ltd. Their carers are generally very competent and as equally important, cheery and very communicative with my wife. Any issues we have had have been followed up very quickly.