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Quotes provided on application.
Ultimate Complex Care Ltd has a Review Score of 9.6 (9.641) out of 10, based on 25 reviews in the last 2 years. Over all time Ultimate Complex Care Ltd has 25 reviews.
Review from R B (Son-in-law of Client) published on 19 May 2023
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Joseph Muguti, Manager at Ultimate Complex Care Ltd
Ultimate would like to thank you for taking the time to complete a review for us. We really enjoy helping your father-in-law and will always do our utmost to make sure he is happy.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Charlie R (Son of Client) published on 19 May 2023
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Joseph Muguti, Manager at Ultimate Complex Care Ltd
Ultimate would like to thank you for taking the time to complete a review for us. We really enjoy helping your mum and will always do our utmost to make sure she is happy.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from J E (Wife of Client) published on 17 May 2023
Submitted via Website •
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Overall Experience
4.0 out of 5
Reply from Joseph Muguti, Manager at Ultimate Complex Care Ltd
Ultimate would like to thank you for your review and comments, we will take on board about the change of staff and work towards a resolution for you.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Sophy L (Daughter of Client) published on 15 May 2023
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Overall Experience
5.0 out of 5
Reply from Joseph Muguti, Manager at Ultimate Complex Care Ltd
Ultimate would like to thank you for your review, we are glad that your dad is happy with the help he is receiving. We appreciate the recommendation.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from John C (Husband of Client) published on 10 May 2023
Submitted via Website •
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Overall Experience
4.0 out of 5
Reply from Joseph Muguti, Manager at Ultimate Complex Care Ltd
Ultimate would like to thank you for taking the time to complete a review about our care.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
The Review Score of 9.6 (9.641) out of 10 for Ultimate Complex Care Ltd is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.6 out of 5 from 25 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.641 for Ultimate Complex Care Ltd is calculated as follows: ( (104 Excellents x 5) + (30 Goods x 4) + (11 Satisfactorys x 3) ) ÷ 145 Ratings = 4.641
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Ultimate Complex Care Ltd is based on 23 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.
Date: 8 Nov 2022
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Job Title: Registered Manager
Joined: 2020
Joseph Muguti serves as the Director of Clinical Operations and the Registered Manager at Ultimate Complex Care. This role combines strategic oversight with hands-on management of clinical services, ensuring that the organization's care standards meet both regulatory compliance and client needs. As a Registered Mental Health Nurse with extensive experience in Acute Admissions, PICU, Rehab settings, Quality and Compliance, Joseph brings a wealth of clinical knowledge to the role. He is responsible for leading service delivery, optimising operations and driving performance metrics related to client care, staff management and regulatory adherence.
Job Title: Care Coordinator
Joined: 2022
Tatenda is a dedicated Care Assessor who excels in evaluating client needs and ensuring the delivery of personalised, high-quality care. With a strong focus on thorough assessments, Tatenda plays a key role in designing care plans that align with each client’s health requirements and personal preferences. Tatenda’s approach is rooted in person-centred principles, ensuring that each assessment leads to individualised support that enhances clients' quality of life.
Job Title: Service Manager
Joined: 2019
Rebecca serves as a dedicated Service Manager with expertise in recruitment, compliance, scheduling and training coordination. Her role involves overseeing the day-to-day management of staffing and compliance standards, ensuring that both permanent and temporary teams meet the organisation’s high standards for care delivery. Rebecca’s meticulous approach to scheduling and shift planning helps maintain continuity of care, while her strategic oversight of the temporary staffing division supports flexibility and rapid response to client needs.
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Ultimate Complex Care Ltd to verify any information. View our terms and conditions. Ultimate Complex Care Ltd has a Platinum Service – more info.
