Registered Manager

Job summary

Vine Living

Didcot OX11

Registered Manager

Reporting to: Director

Hours: Full-time to meet the needs of the business. 

Must hold a full British driving licence. 

Salary: In the region of £40,000 pro rata

Job Summary:

The Registered Manager is responsible for the domiciliary care business's overall leadership, management, and regulatory compliance. They will ensure the delivery of high-quality care services in line with the Care Quality Commission (CQC) regulations, company policies, and industry best practices. The role involves staff management, business growth, compliance, and maintaining a positive culture within the service.

Key Responsibilities:

Regulatory requirements; 

• Register with the CQC (Care Quality Commission) Ensure the service remains compliant with all regulations and standards.

• Develop, implement and review policies and procedures that align with C.Q.C’s Key Lines of Enquiry (KLOEs).

• Conduct regular audits and quality checks to maintain high standards of care.

• Ensure all safeguarding procedures are followed, and concerns are reported appropriately.

• Keep up to date with changes in legislation and implement necessary adjustments.

Operational Management

• Oversee the day-to-day operations of the home care service.

• Manage care assessments and ensure care plans are person-centred and regularly reviewed.

• Monitor service delivery, addressing any issues affecting the quality of care. Manage operational issues daily such as work allocation, sickness absences and reliability concerns. 

• Work collaboratively with external professionals, including social workers, healthcare providers, and local authorities.

Business Development & Growth;

• Identify opportunities for growth and expansion of services. Regularly monitor the availability to take on more work. 

• Build and maintain relationships with commissioners, clients, and stakeholders.

• Promote the business through networking, marketing, and community engagement.

• Monitor financial performance and budget management. Set training and supervision targets for new starters.

Staff Management &Leadership;

• Recruit, train and manage senior team and care staff. Ensuring they meet company and regulatory standards.

• Conduct regular performance appraisals and provide staff supervision and support.

• Develop a positive workplace culture, promoting equality, diversity, staff well-being and professional development.

• Address disciplinary and grievance matters in line with company policy, on time to a satisfactory outcome.

Client Care & Satisfaction.

• Ensure through assessment and planning a person-centred care service is delivered.

• Handle client complaints and concerns effectively, ensuring satisfactory resolutions. Working closely with other agencies when required to do so. 

• Conduct regular reviews and arrange spot checks are performed. Seek client feedback to improve service delivery.

**This is not an exhaustive list of duties. The potential candidate will be required to be able to work flexibly to meet the changing needs of the business.