Vine Living

48 Wantage Road, Didcot OX11 0BT
Review Us
9.1 8 Reviews
  • Vine Living, Didcot
Vine Living provides supported living services and personal care to people living in Didcot, Oxfordshire and surrounding areas. They specialise in supporting clients who have learning disabilities, challenging behaviour, mental health issues and communication difficulties.

The team was rated 'GOOD' in all areas in their first CQC inspection in April 2023 and works closely with Oxfordshire County Council, Social services, local GPs and other healthcare professionals.

The team supports clients to live independent and fulfilling lives. They assist clients with day-to-day living and support them to achieve their goals. All care and support is person-centred and promotes maximum choice.

Vine Living takes great interest in each client's well-being, striving to better their lifestyle and understand their needs. The focus is to improve the quality of life for clients and to feel less isolated and lonely.

Vine Living provides professional, highly-personalised care designed to meet client's needs and preferences.

Its thoroughly trained and friendly staff offer a wide range of help from housework, companionship, shopping, errands, washing, dressing, cooking meals and assistance with medication.

Care is delivered in a way that respects both people's dignity and independence, as well as providing emotional support. Only staff who show genuine empathy and compassion are recruited.

Regular meetings and assessments allow the provider to make care programmes ongoing, adapting to changing requirements.

Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 15 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)
  • Children (0-18)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £27.50 – £35
  • Weekly Live-in Care Fees: £1200 – £2000

Fees vary according to care needs. Our rates include ordering and disposing of medication, taking urine samples in cases of suspected urine infection, ordering catheter bags, contacting GP surgeries, Chemists, District nurses, Physiotherapists, Occupational therapists and ordering and organising servicing of mobility equipment.

These prices are only a guideline, please contact Vine Living to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Owner

  • Vine Recruitment Solutions Ltd

Person in charge

  • Thomas Daley (Registered Manager)
9.1

Vine Living has a Review Score of 9.1 (9.100) out of 10, based on 6 reviews in the last 2 years.
Over all time Vine Living has 8 reviews.

Overall Experience
  • 5
  • 3
  • 0
  • 0
  • 0
Date Published
  • 8
  • 2
  • 2
  • 6
  • 2
Reviewer Connection to Vine Living
  • 3
  • 2
  • 1
  • 1
  • 1
Total of 8, showing 1-8
Review from Pamela F (Client) published on 2 July 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
The timing of calls were all over the place. The appointed carer, whilst being genuine and caring in her manner, was clumsy and slapdash. She broke my vacuum cleaner, vacuumed up my phone cables, damaged my chest-of-drawers and scraped a skirting board but denied all damage. She also complained when
I requested that she unpack 3 boxes of "nappies", protesting that there were too many boxes and that I had ordered too much. Once she'd established herself here, she began to dictate the jobs she wanted to do, and they had to be done her way, and she argued if I asked her to do something differently. She also did not know what a window sill was, or what a kitchen towel was or what dampening something meant. She requires a great deal more training, and her English must improve. The Office management were easy to talk to, eager to oblige, patient and courteous and a pleasure to do business with. No complaints about the Office staff, but the carers themselves remain a work-in-progress, I feel.
Reply from Tom Daley, Manager at Vine Living

Hi Pam, Thank you for your feedback. We are truly sorry that your experience with our care team did not meet your expectations, and we appreciate you highlighting both the challenges and the positive aspects of your interactions with our office staff.We take full responsibility for any shortfalls in the care delivered and regret any inconvenience or distress caused. Your comments regarding communication, task handling, and professionalism have been noted and are being addressed through additional training and support for our team.At Vine Living, we are committed to delivering respectful, person-centred care. While we welcome carers from diverse backgrounds, it remains our duty to ensure they are equipped with the language, cultural understanding, and professional skills necessary to support our clients with confidence and clarity.We thank you again for helping us improve and grow. Your feedback is being taken seriously and will directly contribute to raising the quality of our care.

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Review from Mary D (Wife of Client) published on 27 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am very happy with the care and support my husband receives from Vine Living. The carers are excellent and my husband is well looked after. I can trust them to take care of him whilst I go to the shops. I am happy with the times the carers come and I am informed of any changes either on the phone,
in person or via email. I would recommend this company to anyone who needs care. Thank you, Vine Living team.
Reply from Thomas Daley, Care Manager at Vine Living

Thank you so much for your kind words and thoughtful review. We're delighted to hear that you feel confident and supported by our team. It's our pleasure to care for your husband, and we truly appreciate your trust in us. Your recommendation means a great deal. Warm regards.

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Review from Sarah H (Wife of Client) published on 12 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Having cared for my husband for 5 months handing this over to carers was not easy however Vine Living made it seamless.
Carers were in place the next day and there were no issues, they are experienced and understand his Parkinson's complex needs regarding patience and communication.
The carers take
into consideration that this is our home and respect it.
They also complete their full allocation filling their time with other jobs required to enable my husband to remain in control as much as he can.
I have no concerns regarding my husband's care and now have more time to relax.
I couldn't wish for better.
Thank you, Vine.
Reply from Tom Daley, Head of Care at Vine Living

Thank you for your kind words. We aim to make the process easy and stress-free for everyone involved; and to give the client confidence in us, and their families peace of mind. We are glad to hear that your husband's care is going well and hope we continue to meet and exceed the expectations that family members hold for the care of their loved ones.

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Review from B H (Daughter of Client) published on 3 September 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
Vine Living have cared for my mum in her home for nearly a year.
Mum was treated with respect and dignity.
Caters polite and trustworthy.
Mum liked how she was not treated as a child, catered to the same time which helped mum as she likes to have a routine and know when things are happening.
Reply from Tom Daley, Head of Care at Vine Living

Thank you for the positive feedback around the care provided to your mother. Our care team is dedicated to maintaining every client's dignity and ensuring they feel respected in their own home. We are very glad to hear that we have managed to do this for your mother and keep her daily routine intact. Please do not hesitate to contact us in the future for further support.

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Review from Gary P (Son-in-law of Client) published on 9 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Taking on the care of my mother-in-law was made easy with no worry about having staff available that she could understand and felt comfortable with. Excellent and considerate care was given to settle into our home and worked with us to have very little impact on our busy lives. All staff are kind and
professional.
Reply from Tom Daley, Head of Care at Vine Living

Thank you for your kind words. We're delighted to hear that the care provided has made the transition smooth and comfortable for your family. Our team strives to offer personalised and professional support, and it's wonderful to know that our efforts have had a positive impact. Please don't hesitate to reach out if there's anything more we can do to assist you.

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Review from David J (Brother of Client) published on 29 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Excellent and considerate care given to my very challenging elder brother. Common sense and kindness in abundance. I have no worries about my brother's welfare, so this Home Care Provider has my full confidence and thanks.
Reply from Thomas Daley, Head of Care at Vine Living

Thank you for taking the time to share your experience with us. It truly warms our hearts to read such positive feedback about the care provided to your brother. We are happy to hear that our team has been able to meet your expectations and provide excellent and considerate care, despite the challenges he may face. Our carers are dedicated to ensuring the well-being and comfort of every individual under our care and your kind words reinforce their commitment to their work. We greatly appreciate your confidence in our services and rest assured that we will continue to uphold the highest standards of care, with dignity and kindness at the forefront of everything we do.

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Review from S L (Wife of Client) published on 14 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The team has responded to our needs/fears/worries with kindness, professionalism and care. All treat us as individuals and make us feel that we matter. The level of competence is extremely high and gives us great confidence. We feel that we can now look forward - and we even enjoy our days! (Despite
only one leg!). Thank you!
Reply from Tom Daley, Head of Care at Vine Living

Thank you so much for taking the time to share your wonderful feedback about your experience with us. We are deeply moved by your kind words and are thrilled to hear about the positive impact our team has made. At Vine Living, we strive to provide exceptional care and support to each of our clients, and it warms our hearts to know that you feel valued and cared for as individuals. Your words affirm that our commitment to kindness, professionalism, and competence is making a real difference in your life. Thank you for entrusting us with your care, and please know that we are here to support you every step of the way. Your well-being and happiness are our top priorities, and we look forward to continuing to provide you with the highest level of care and support.

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Review from S S (Client) assisted by family/friend published on 7 March 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The care I am receiving is very good, and their timing is good. They go over and above their duties which I find very helpful. They are friendly and caring, and I am very happy with the carers allocated to me.
Reply from Sandra, Manager at Vine Living

We appreciate you taking the time to leave such a wonderful review of our services. We are thrilled to hear that you are receiving excellent care and that our team is going above and beyond your expectations. Our team is dedicated to providing compassionate care to each and every one of our clients and it is gratifying to hear that we have succeeded in providing you with the level of service you deserve. We take pride in the work that we do and we are happy that we have been able to make a positive impact on your life.
Thank you for choosing us as your care provider, and we look forward to continuing to provide you with the highest quality of care.
Warm regards, Vine Living Manager.

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Current Review Score: 9.1 (9.100)

Overview of Review Score

The Review Score of 9.1 (9.100) out of 10 for Vine Living is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.5 out of 5 from 6 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.6 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.500 for Vine Living is calculated as follows: ( (23 Excellents x 5) + (10 Goods x 4) + (1 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 36 Ratings = 4.5
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Vine Living is based on 6 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 = 4.6
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 13 May 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (0)

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Meet the Team (4)

Tom

Tom Daley

Job Title: Registered Manager Joined: 2023

Tom Daley, our Registered Manager at Vine Living, brings a unique blend of compassion, leadership, and strategic insight to the heart of our care services. He joined Vine Living in April 2023, having previously excelled as a Supported Living Locality Team Leader at Brandon Trust.


Tom’s journey into the healthcare sector began as a frontline carer – a role that ignited his passion for person-centred care and shaped his deep understanding of the challenges and rewards of hands-on support work. Before his career in care, Tom worked in sales and marketing with Carpet Right, an experience that has sharpened his ability to lead teams, communicate effectively, and deliver results.


His transition from carer to care manager is marked by dedication, empathy, and continuous growth. At Vine Living, Tom plays a key role in designing and delivering responsive care services that are tailored to individual needs. His leadership style is warm and collaborative, placing both client outcomes and staff wellbeing at the core of our service.


With his people-first mindset and proven management experience, Tom is helping to drive Vine Living forward—ensuring every client receives respectful, high-quality support in the comfort of their own home.

Terence

Terence Kavuru

Job Title: Director Joined: 2017

With over 5 years of experience managing in the healthcare industry, Terence’s expertise has led to him directing one of Oxfordshire's number one supported living care temporary staffing agencies. Ever hands-on, he has helped our clients directly when it comes to making the very most of their needs.


Coming from a background in the engineering industry, and with a real drive to help the organisation grow and flourish, he has been instrumental in implementing smooth back-office operations, systems and processes. He is a distinguished business manager whose focus is client and staff needs.

Sue

Sue B

Job Title: Care Consultant Joined: 2025

Ex CQC inspector, dom care business owner, social worker bringing a wealth of experience to the team.

Carers

Carers

Job Title: Care team

Our Vine Living team

Frequently Asked Questions about Vine Living

What Type of Services does Vine Living offer?

Vine Living offers Home Care.

How many Carers does Vine Living employ?

Vine Living employs 23 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Vine Living to verify any information. View our terms and conditions. Vine Living has an Enhanced Service - more info.