Vine Living

Mark and Anita

I have had a very positive experience with Vine Living. The staff are caring, respectful and professional, and they treat service users with dignity and compassion. I have been impressed by the quality of care provided and the way both service users and their families are treated. I would happily recommend Vine Living to others.

It had come to the stage were my sister and I could no longer sustain the level of support that our mother requires. From the initial assessment Vine were totally understanding and reassuring of the situation. Vine have now been visiting daily for the last 6 months. It has made such a diffence. Our mother is quite set in her ways and this was a big change. Vine have communicated any concerns and changes promptly.

The timing of calls were all over the place. The appointed carer, whilst being genuine and caring in her manner, was clumsy and slapdash. She broke my vacuum cleaner, vacuumed up my phone cables, damaged my chest-of-drawers and scraped a skirting board but denied all damage. She also complained when I requested that she unpack 3 boxes of "nappies", protesting that there were too many boxes and that I had ordered too much. Once she'd established herself here, she began to dictate the jobs she wanted to do, and they had to be done her way, and she argued if I asked her to do something differently. She also did not know what a window sill was, or what a kitchen towel was or what dampening something meant. She requires a great deal more training, and her English must improve. The Office management were easy to talk to, eager to oblige, patient and courteous and a pleasure to do business with. No complaints about the Office staff, but the carers themselves remain a work-in-progress, I feel.

I am very happy with the care and support my husband receives from Vine Living. The carers are excellent and my husband is well looked after. I can trust them to take care of him whilst I go to the shops. I am happy with the times the carers come and I am informed of any changes either on the phone, in person or via email. I would recommend this company to anyone who needs care. Thank you, Vine Living team.

Thank you, Vine.

Mum liked how she was not treated as a child, catered to the same time which helped mum as she likes to have a routine and know when things are happening.

Taking on the care of my mother-in-law was made easy with no worry about having staff available that she could understand and felt comfortable with. Excellent and considerate care was given to settle into our home and worked with us to have very little impact on our busy lives. All staff are kind and professional.

Excellent and considerate care given to my very challenging elder brother. Common sense and kindness in abundance. I have no worries about my brother's welfare, so this Home Care Provider has my full confidence and thanks.

The team has responded to our needs/fears/worries with kindness, professionalism and care. All treat us as individuals and make us feel that we matter. The level of competence is extremely high and gives us great confidence. We feel that we can now look forward - and we even enjoy our days! (Despite only one leg!). Thank you!

The care I am receiving is very good, and their timing is good. They go over and above their duties which I find very helpful. They are friendly and caring, and I am very happy with the carers allocated to me.