Senior Carer/ Care Coordinator

Job summary

?? Your Role: Making a Meaningful Difference, Every Day

At Gleamlite Services Limited, we don’t just provide care—we empower lives.
We are seeking compassionate, committed, and experienced Senior Carers to deliver outstanding care while providing leadership, guidance, and mentorship to our care teams.

You will work with people of all ages—including children, young people, adults, and older persons—supporting them to remain independent in their own homes, achieve personal goals, and maintain dignity, confidence, and quality of life.

As a Senior Carer, you will work with individuals, not for them, promoting autonomy, self-worth, and wellbeing through respectful, consistent care, while also leading by example and inspiring others to deliver the highest standards.

 Key Purpose of the Role

• Provide leadership, guidance, and supervision to care staff.
• Deliver high-quality care in line with best practice, legislation, and organisational policy.
• Maintain compliance with CQC Key Lines of Enquiry (Safe, Effective, Caring, Responsive, Well-led).
• Support the efficient and effective running of the service.
• Maintain and develop personal skills through training and continuous professional development.

 Key ResponsibilitiesLeadership & Team Support

• Lead by example and act as a role model and mentor to colleagues.
• Supervise and support staff to deliver safe, person-centred care.
• Organise and conduct staff supervisions, appraisals, and competency checks.
• Support new staff through induction, shadowing, and training.
• Deliver or coordinate refresher training and contribute to staff development plans.

Care Delivery

• Place service users at the heart of care planning and delivery.
• Provide care in line with personalised care plans, respecting individual needs.
• Encourage rehabilitation, self-care, and independence.
• Respect and support diverse cultural, linguistic, and religious needs.
• Actively challenge discrimination and promote inclusion.

Safeguarding & Compliance

• Act as a safeguarding champion, identifying and reporting concerns promptly.
• Participate in audits, spot checks, and quality reviews to ensure compliance.
• Maintain GDPR-compliant, accurate, and timely records.
• Adhere to CQC requirements and organisational policies at all times.

Operational & Digital Systems

• Use digital care systems (e.g. Birdie, GP Connect, Sage HR) for accurate record keeping.
• Complete assessments, care plan updates, and audits using digital tools.
• Dispense and record medication in accordance with policy and training.
• Communicate changes in care needs, incidents, or risks promptly to management.
• Greet visitors and provide tours for prospective clients and families.

Collaboration & Communication

• Build positive relationships with service users, families, and multidisciplinary teams.
• Recognise and respond to the need for alternative communication methods.
• Work cooperatively with colleagues to maximise opportunities for service users.

On-Call & Emergency Response

• Participate in an agreed on-call rota, providing out-of-hours support.
• Respond promptly to urgent care needs, incidents, or staffing issues.
• Manage medical emergencies in line with training and care protocols, liaising with healthcare professionals when required.

 Qualifications & ExperienceEssential:

• NVQ Level 3 in Health & Social Care (or equivalent).
• Proven experience in a senior or supervisory care role.
• Excellent literacy, numeracy, and English communication skills (written & verbal).
• Understanding of care needs across different age groups.
• Supervisory or management qualification.

Desirable:

• Previous leadership experience in health or social care.
• Knowledge of CQC regulations and inspection requirements.

Skills & CompetenciesEssential:

• Strong leadership and team motivation skills.
• Exceptional verbal and written communication skills.
• Proven ability to work independently and as part of a team.
• Sound judgment and decision-making skills in complex situations.
• Ability to write clear, accurate, and factual reports.
• Proficiency in completing assessments and audits.

Desirable:

• Conflict resolution skills.
• Ability to contribute to service improvement and innovation.

 Personal Requirements

• Good overall health and reliable attendance.
• Professional and tidy appearance.
• Flexible and adaptable to changing schedules.
• Commitment to teamwork, staff development, and continuity of care.
• Positive attitude towards learning and quality improvement.
• Willingness to participate in a standby/on-call rota.
• Full UK driving licence with access to a vehicle and business insurance (driving is essential for this role).

 Professional Development

• Attend all statutory training and additional courses as directed by management.
• Engage in reflective practice to continuously improve performance.
• Hold NVQ Level 3 in Health & Social Care and be willing—or already working towards—a higher qualification above Level 3 to support career progression.

 Why Work for Gleamlite Services Limited?

• Competitive pay rates with opportunities for advancement.
• Fully funded training, including higher qualifications above Level 3.
• Supportive management with an open-door policy.
• Modern digital care systems to reduce paperwork and support efficient care delivery.
• Recognition schemes and staff appreciation initiatives.
• A workplace culture built on respect, inclusion, and professional growth.