Care Supervisor

Job summary

The Field Care Supervisor will deliver high-quality, person-centred care to service users, while also supporting the service with compliance, staff supervision, and quality monitoring. This role requires a balance of hands-on care provision (50%) and compliance, monitoring, and staff support responsibilities (50%) to ensure safe, effective, and regulated care services

Key Responsibilities

1. Care Delivery (50%)

• Provide compassionate, person-centred care and support in line with individual care plans
• Assist with personal care, medication, meal preparation, moving and handling, and daily living tasks
• Promote independence, dignity, and wellbeing for all service users
• Accurately record care notes, medication administration, and any incidents or concerns
• Communicate effectively with service users, families, and the wider care team
• Respond appropriately to changes in health, behaviour, or care needs and escalate when required

2. Compliance & Supervisory Duties (50%)

• Carry out monthly spot checks, observations, and supporting staff competency
• Support with service user reviews and ensure care plans and risk assessments remain accurate and up to date
• Conduct staff supervisions, competency checks, and return-to-work/wellbeing discussions
• Monitor and support medication competency through the Access Care Planner system
• Assist with incident reporting, investigation support, and action follow-up
• Ensure staff compliance with regulatory standards (Care Inspectorate, SSSC, company policies)
• Support onboarding, shadowing, mentoring, and coaching of new staff
• Communicate quality concerns and improvement actions to the management team
• Promote best practice in line with legislation, policies, and professional standards
• Uphold confidentiality, safeguarding, and duty of care at all times

Health, Safety & Safeguarding

• Report safeguarding concerns immediately, in line with company policy
• Follow lone working, manual handling, medication, and infection control guidance
• Ensure any risks are appropriately reported and documented

Communication & Team Working

• Maintain open communication between staff, service users, families, and management
• Represent the company professionally when working alongside external professionals and other providers
• Support a culture of dignity, respect, inclusion, and continuous improvement

Why work for us?

· Training and Development opportunities for your continuous personal development

· Fast paced, dynamic company with a vision of expansion and growth

· An Equal Opportunities Employer

· An Employer that has Pride and Passion in the People they employ and support

·A "Real Living Wage" Employer

·A truly rewarding career within an organisation who value their dedicated staff

·Competitive Pay Rates

·Full Induction Training

·Paid In-House Training once employed

·Paid Holidays/Government Pension