Registered manager

Job summary

We are seeking an experienced Registered Manager to lead our CQC-regulated care service. The role is responsible for the safe, effective, and compliant day-to-day running of the service, ensuring high-quality and person-centred care.

Reporting to the Director and accountable to individuals we support and the Care Quality Commission, the Registered Manager will provide strong leadership to staff, oversee care planning and safeguarding, maintain regulatory compliance, and drive continuous improvement. The role requires proven experience managing a regulated service, excellent knowledge of CQC standards, and a commitment to delivering outstanding care.

• Manage the day to day running of the service.
• Ensure the organisation is providing and excellent service.
• Be responsible for the safe delivery of the service in line with CQC regulatory requirements, legislation, policies and procedures and best practice.
• To keep up to date with training and development in order to be up to date with the law, best practice and changes in policy, CQC regulations and government legislation.
• Participation in a rotating management on-call rota is required to support service continuity outside office hours.
• Apply knowledge to day to day management and delivery of the service.
• Understand and monitor health and safety in the workplace and in individual homes.
• Maintain full and accurate records and reporting systems in accordance with legal requirements and to ensure the effective running of the service.
• Effectively record and investigate complaints, concerns and incidents.
• Carry out audits and monitoring processes relating to the quality of the service, using findings to make improvements to the service.
• Be able to work flexibly and outside of office hours to ensure the safety and wellbeing of individuals.
• Promote the human rights of each individual, keeping them at the centre of all decisions regarding them and their care.
• Ensure that all information about individuals and staff is kept secure and confidential.
• Promote an open culture within the service and work to enhance working relationships within the team to facilitate the smooth running of the service.
• Ensure that there are sufficient numbers of staff who are suitably trained and skilled.
• Working with the HR Manager (where applicable) to recruit, induct, train and develop members of staff at all positions.
• Implement policies and procedures to manage matters of absence, disciplinary, capability and grievance.
• Lead regular team meetings, supervisions, annual appraisals and the overall monitoring of staff performance including competency checks.
• Ensure all emergency on-call issues are dealt with effectively, covering calls directly or indirectly when staff are sick.
• Promote the business.
• Attend external meetings and represent the service in a positive manner.
• Participate in the growth and development of the business, working with the Senior Management Team to achieve targets and deliver within budget.
• Provide weekly, monthly, quarterly and annual reports to the Director.
• Complete regular monthly audits of client and staff files.

Experience (Essential)

• Experience managing a service and/or team regulated by the CQC.
• Experience recruiting and inducting new staff.
• Experience in assessment and care planning.
• Experience of providing person-centred support to individuals with Dementia, Alzheimer’s, Parkinson’s, Physical Disabilities, Sensory Impairments, Mental Health Needs.
• Experience of working positively with families and health professionals.
• Excellent knowledge of the requirements and fundamental standards as regulated by CQC.
• Be able to work professionally and deal with emergency, complex and difficult situations.
• Excellent communication skills and ability to maintain confidentiality.
• Good time management and organisational skills.
• Ability to use initiative and work independently as well as in partnership with peers.
• Ability to delegate.
• Ability to motivate and lead a staff team and manage difficult situations calmly and effectively, including conflicts that may arise.
• Ability to work flexibly.
• Commit to own professional and personal development.
• Excellent planning and forward thinking.
• Good literacy, numeracy and computer skills.
• Ability to envisage what a good quality of life looks like and assist the team at all levels to support individuals to achieve it.

Attributes (Essential)

Be able to establish and maintain effective working relationships.

Be genuinely caring, kind, compassionate and respectful towards others.

Patient and even-tempered.

Displays warmth, empathy and understanding.

Reliable and flexible.

Must not have any criminal convictions.

Be approachable and a good listener.

Always strives for improvement.

Creative thinker.

Copes well under pressure.

Good people management skills.