Magnus Care - Wallsend

My husband is 54 and, following his stroke, has significant aphasia, making communication challenging. This carer, makes such a difference to my husband and our family. They are incredibly patient, take time to understand what he is trying to say & do not make assumptions.

What stands out most is that they genuinely see him as a person, not simply someone receiving care. They remember conversations about our children and family plans and ask about them when they next see him. Those small moments give him meaningful conversation and connection.

They also notice his mood and adapt their approach. After several difficult weeks with new carers who understandably didn't yet know him, we saw a noticeable improvement in his mood and engagement when this familiar carer returned.

Their kindness, encouragement and understanding make a genuine difference to his quality of life and recovery. As a family, we have enormous confidence in their care and are so grateful for the difference it makes.

The biggest heart felt thank you to the 2 male staff who kept my son safe in the community 18-8-26. My son was on an outing with staff when he became dysregulated staff followed all of my safety plans to the letter. I'm so eternally grateful to the staff as had they not have done their job to the level they did things really could be looking so different right now. My son was throwing himself into roads and protesting lying down the staff kept him safe physically stopping traffic and unfortunately my son did hurt the staff during this time. Both staff handled this amazingly with the most care and respect for my son! I'm still getting my head around it all and just genuinely can not thank the staff enough! We are new to the company and have only worked together for around 2 weeks so I'm even more impressed that they're still learning my child but everything worked out well in the end my son came home unharmed. Thank you to the 2 staff and to Magnus care me and my boy appreciate you all!

I often have hospital appointments early so need to be ready for patient transport. I am happy with the care i recieve..

Magnus care was always easy to contact and a perfect service - Rachel was mams main carer - although she did have other carers - Rachel became more of a friend to mam & she looked forward to her visits - always happy to help her with patience and understanding

I recommend the service to my friend and family. Iv bean with the service.

Magnus Care provided care to my wife and I was very happy with the way the staff conducted themselves, always punctual and polite, treating my wife with respect and protecting her dignity. It was sometimes tough for the carers but they always managed to complete their tasks with a smile. I was very happy with Magnus Care.

Carer didn't arrive on a certain day but I'm sure there was a good reason for it. I don't know what happened. If I remember it was a Monday. I did inform the company. There isn't anything I have to say.

We were supported by Rachael and Ola for a period of 3 weeks during a family crisis. The support we received was professional and caring. Both carers took time to build a relationship with our daughter and to understand her needs. They communicated effectively and thier care was kind and empathetic to our daughters needs. We would highly recommend Magnus Care and definitely use again if we needed to.

Great big boss, she is amazing and is there best company ever and there carers are nice and they work hard I wouldn't change this company for another one because is there best one ever and everyone is so kind. What amazing company it is.

Magnus is an excellent company, they are very friendly and helpful, my daughter loves Magnus, she knows if there is a problem she can ring and they help her, she loves the carers, they take time to talk to her and help her with tasks. I would recommend Magnus 100%, they work so hard to make life easier for their clients.

Feel so satisfied that my brother is getting excellent care- it gives me comfort to know this.

I have had the privilege of witnessing the care provided by Magnus Care staff to my family, and it is truly the best care I have ever seen. The staff are not only highly professional but also incredibly compassionate and caring in their approach. Their dedication and attention to detail have been remarkable. Thank you for the exceptional care you have provided for my godmother means so much to our family. Your kindness and commitment have made a lasting impact, and we are deeply grateful for all that you do.