Quality Manager

Job summary

Responsible to: Director of Operations as a member of the Senior Management Team 

Are you passionate about quality and improving outcomes for people?
We are looking for an experienced and values-driven Quality Manager to join our Management team and help ensure we deliver high-quality, person-centred home care services.

This is a key role within the organisation, working closely with the Senior Leadership Team to drive continuous improvement, support staff, and ensure compliance with CQC and relevant legislation — all while keeping the voices of people who use our services at the heart of everything we do.

This role would suit a Care manager, Deputy Manager or Registered Manager from a care home or home care business. 

About the Role? 

As Quality Manager, you will:

• Lead on quality assurance, compliance, and continuous improvement across our home care services 

• Develop and deliver internal audits, identifying risks, trends, and improvement actions

• Support and prepare services for CQC inspections and regulatory reviews

• Carry out assessments and reviews, ensuring care plans are person-centred, effective, and outcome-focused

• Support safeguarding, risk management, and governance processes 

• Work closely with managers, care staff, service users, families, and external professionals 

• Promote a culture of learning, openness, and high-quality practice 

• You will also contribute to staff training, service development, monitor and evidence compliance with CQC Fundamental Standards and Key Lines of Enquiry (KLOEs), organisational promotion. 

• Assisting in assessment of client’s needs. 

• Have experience of electronic care plans. 

Why Join Us? 

• Be part of a values-led charity making a real difference in people’s lives 

• Work collaboratively with a supportive leadership team 

• Opportunity to shape quality, influence practice, and drive meaningful improvement 

• Competitive salary and flexible working options

Benefits 

• Sickness benefit – 4 weeks full and 4 weeks half pay p.a. 

• 27 days annual leave plus bank holidays 

• Long service awards 

• Death in service benefit 

• Elevated employer pension contribution at 5% 

• On-site parking 

• Supportive work environment 

We are committed to equality of opportunity for all employees and applicants. Employment decisions are based on merit, qualifications, and business needs, without discrimination. 

We are committed to safeguarding and promoting the welfare of vulnerable adults and children. All appointments will be subject to appropriate checks, including DBS.