Monthly Quality Monitoring Officer

Monthly Quality Monitoring Officer (RQIA) (monthly visits)

Roles & Responsibilities

1. Monthly Quality Monitoring of Care Services

• Conduct scheduled monthly monitoring visits to regulated services (nursing & domiciliary agencies)
• Assess compliance with recruitment, training requirements, safeguarding, complaints handling, regulatory registration etc
• Review care records, supervision & appraisal records, medication training requirements/management, safeguarding practices etc
• Seek feedback from service users and stakeholders

2. Produce Formal Monitoring Reports

• Write clear, evidence?based reports after each visit as per Regulation 20 & 23.
• Highlight areas of non?compliance/concern, good practice and risks.
• Issue required actions/recommendations and follow-up deadlines

3. Engage with Service Providers

• Meet with managers and staff to discuss findings.
• Provide guidance on improving quality and safety.
• Ensure service provider and/staff understand regulatory expectations.