Care Coordinator

Care Coordinator 

Location: Woking.
Salary: Competitive, dependent on experience
Hours: Full-Time, 40 hours per week
On-Call Requirement: Participation in the on-call rota (1 week in every 5 weeks)

About Us

At District Home Care we are committed to delivering high-quality, person-centred care that enables individuals to remain independent in their own homes. We are looking for a dedicated and organised Care Coordinator to join our growing team and to work alongside our care coordinator manager to help ensure the smooth delivery of care services.

The Role

As a Care Coordinator, you will play a key role in ensuring the effective planning and delivery of care services. You will work closely with care staff, service users, families, and management to maintain high standards of care and compliance.

This is a varied and rewarding position that combines coordination, quality assurance, staff support, and operational responsibilities.

Key Responsibilities

Care Coordination & Rostering

• Create and manage staff rotas to ensure care visits are covered efficiently.
• Monitor and respond to changes in care schedules.
• Cover emergency calls and manage last-minute staffing requirements.
• Identify and resolve shortfalls in the rota, ensuring continuity of care.
• Participate in the on-call rota (1 week in every 5 weeks).

Quality Assurance & Compliance

• Conduct spot checks on care staff to ensure high standards of care delivery.
• Complete staff supervisions and competency assessments.
• Support the maintenance of CQC compliance and company policies.
• Ensure staff training records are up to date and mandatory training is completed.
• Keep current with changes in legislation, best practice, and regulatory requirements.

Recruitment & Staff Development

• Conduct interviews for prospective care staff.
• Complete inductions for new employees.
• Support staff development through coaching, mentoring, and performance management.
• Assist with recruitment activities and onboarding processes.

Service Delivery

• Build positive relationships with service users, families, and healthcare professionals.
• Support the management team in maintaining high-quality care services.
• Ensure care plans and service documentation are accurate and up to date.
• Respond professionally to service concerns and operational issues.

About You

Essential Requirements

• Previous experience in a domiciliary care or health and social care setting.
• Excellent organisational and time-management skills.
• Experience of rostering and staff scheduling.
• Strong communication and interpersonal skills.
• Good understanding of CQC standards and compliance requirements.
• Ability to work under pressure and manage changing priorities.
• Competent in Microsoft Office and care management systems.
• Full UK driving licence and access to a vehicle.

Required

• NVQ/QCF Level 3 or above in Health and Social Care (or equivalent).
• Experience conducting supervisions, spot checks, and competency assessments.
• Previous recruitment and interviewing experience.

What We Offer

• Competitive salary.
• Full support and ongoing training.
• Career progression opportunities.
• Supportive and friendly management team.
• Paid on-call duties.
• Pension scheme.

How to Apply

If you are passionate about delivering outstanding care and have the skills and experience to coordinate a busy care service, we would love to hear from you.

District Home Care is committed to safeguarding and promoting the welfare of vulnerable adults. All successful applicants will be subject to an enhanced DBS check and satisfactory references.