Asistant Manager

Pure Hearts Solutions Limited is looking for an experienced Domiciliary / Home care Assistant Manager

The Assistant Manager supports the Registered Manager in the safe, effective and compliant delivery of domiciliary care services. The role ensures day-to-day operational oversight, staff supervision, quality assurance, and coordination of care that meets the requirements of the Health and Social Care Act 2008, Care Act 2014, Mental Capacity Act 2005, and CQC’s KLOE.

Essential Skills & Experience

• Experience in domiciliary care or community?based support.

• Strong understanding of CQC regulations and care sector legislation.

• Proven leadership or supervisory experience.

• Excellent communication, organisational and problem-solving skills.

• Ability to work flexibly, including participation in on-call duties.

• Commitment to person-centred care and professional integrity.

Key Responsibilities

1. Operational Leadership

• Support the Registered Manager in the daily running of the domiciliary care service.

• Oversee care delivery to ensure it is safe, effective, caring, responsive and well-led.

• Assist with rota planning, visit scheduling, and ensuring adequate staffing levels.

• Respond to operational issues promptly and professionally.

2. Staff Management & Development

• Provide supervision, mentoring and support to care staff.

• Conduct spot checks, competency assessments and performance reviews.

• Support recruitment, induction and ongoing training programmes.

• Promote a positive, inclusive and professional team culture.

3. Quality Assurance & Compliance

• Ensure care plans, risk assessments and records are accurate, up to date and person-centred.

• Support audits, quality checks and continuous improvement initiatives.

• Maintain compliance with CQC regulations, company policies and sector legislation.

• Assist with preparing for inspections, reviews and external audits.

4. Client & Family Engagement

• Build positive relationships with service users, families and professionals.

• Conduct reviews, assessments and home visits where required.

• Respond to concerns, complaints and feedback with professionalism and empathy.

• Promote dignity, choice, independence and personalised care.

5. Coordination & Communication

• Work closely with multidisciplinary teams, commissioners, social workers and healthcare professionals.

• Support the Registered Manager with reporting, documentation and communication tasks.

• Ensure timely updates to care plans, visit notes and digital systems.