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A DURHAM homecare company that prides itself on putting the care back into caring - has been awarded an Outstanding Rating by the Care Quality Commission (CQC). Home Instead Senior Care Durham was established by Trudi Jameson in 2012 - providing homecare and companionship for older people to help them live independently in the comfort and familiarity of their own homes as long as possible.
Trudi was inspired to set up the company after her mother Glenys received poor quality care. Breakfast visits that took place at noon, visits missed entirely and being put into pyjamas at 5pm were just some of the undignified scenarios her mum experienced before she passed away.
Passionate about seeing care for older people that could be trusted 100%, Trudi started her company with a special ethos. She wanted to see care delivered with standards that passed the ‘mum test’ – the quality of care you would want for yourself or your own loved one.
As a provider that puts the care back into caring, and with visits that last a minimum of one hour, Trudi’s homecare company has passed the ‘mum test’ with flying colours, receiving the highest rating possible in the Care Quality Commission’s Ofsted-style rating system.
“Having an Outstanding rating reflects care that passes the mum test in Durham with top marks. It’s validation that we do what we say we do, we put the care back into caring,” said Trudi.
Her elderly clients and their families commended her standards of care to the CQC inspectors, with comments including: “Wonderful care” “There is nothing I would change” “This is as good as you can get” “They are like family” “I would recommend them to anyone they are marvellous. They are everything you would want if it were your parent.”
CQC inspectors added: “Without exception, people were treated with compassion, respect and dignity by staff who built meaningful relationships with them.”
And they praised Trudi’s team of 40 CAREGivers and office team in turn, saying: “There was evidence of staff at all levels ‘putting themselves in the shoes’ of the people who used the service before making decisions.”
With services marked over five categories: safe, effective, caring, responsive and well-led, the CQC’s Ofsted-style rating recognises the importance of compliance and credits overall quality of care service.
Trudi ensures that the phrase ‘care that passes the mum test’ is instilled into every member of staff personally, by conducting induction training herself.
She added: “My CAREGivers are the face of Home Instead and without their commitment to delivering quality care, we would not have an Outstanding rating for what we do for care here in Durham.”
Trudi’s CAREGivers feel valued too and told the CQC’s inspectors: “They seem to care as much about us as we do about the clients.”
Prior to setting up Home Instead, Trudi spent 10 years as a residential care home manager in Birmingham, before taking a job with Sunderland Council managing health and care services. Despite working in the care sector herself she was dismayed and frustrated by what she’d experienced with her own mum.
When she decided to set up her own homecare company, Trudi was joined by a former colleague Annette Connor who became her Care Manager. Paying tribute to her contribution to the success of Home Instead Senior Care. Trudi added: “I would not and could not have done it without Annette.”
Three years on, Trudi cares for over 60 elderly clients across Durham, she added: “I cried when I read the CQC’s report. To have so many people, the inspectors, clients and relatives saying so many nice things about myself and my team was incredible.”
Trudi and her team also do a great deal of work in the wider community, running workshops on dementia awareness and also on the subject of senior fraud prevention.