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What is PEAQ?
PEAQ stands for 'Pursing Excellence by Advancing Quality' and it is Home Instead’s annual survey for its CAREGivers, Clients and Key Players. The survey is completed anonymously, and is run by an independent research company, Smith and Henderson.
The PEAQ programme has now started, the office is ‘trimmed’ up with bunting and balloons, and Home Instead are encouraging all CAREGivers to go into the office to complete an online version of the survey. All of their clients have also received a paper copy of the survey which they will be asked to complete themselves, or with a family member or friend, and return it by the 1st of July.
The PEAQ programme is carried out by each Home Instead office around the UK, and they will receive the results of the survey in September. These results are very important, and Home Instead value the thoughts and opinions of their CAREGivers, Clients and Key players.
Home Instead are committed to providing award winning quality care and through the PEAQ process they are able to see what is working well and also listen and act on the issues raised by CAREGivers, Clients or Key Players.
Last year the results were fantastic, and they are hoping for the same again this year! 100% of their clients said that their CAREGiver takes an interest in them as a person, and 100% of their CAREGivers said they understand why Home Instead is different from other care companies.