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Bluebird Care Edinburgh have been awarded a mix of 5s and 6s at their most recent care inspection in December 2016.
Comments from the Care Inspectors report:
People who used the service told us that they were impressed by the care they received and described a range of positive "outcomes". Staff were described as punctual, caring, committed, competent, friendly, helpful and easy to talk to. We observed staff delivering a very good level of care.
People we met or who completed Care Standard questionnaires described a positive experience of using the service. We received a similar response from people who were the relatives or friends of service users.
"The individual carers are excellent."
"It is apparent that the service appoint staff with thought and care and that the on-going training arms the carers well."
"All carers are kind ,caring and competent."
"I have greatly appreciated the care given."
"Staff are really wonderful, friendly, caring and very efficient. My (relative) looks forward to their visits and gets a lot of pleasure from them."
"The carers are always on time everyone who has come has been very helpful."
"The staff listen. I would recommend this service I'm very happy with the care I receive."
"The carers have been exceptional."
"Bluebird have been excellent I'm really pleased."
"Cant think of anything they could do better."
They are delighted to have received these excellent grades and comments, which they are very keen to maintain and improve upon. They say a huge thank you to all their fantastic staff who make it all possible and worthwhile.