Home Instead's 'exceptional' team celebrate 16th 'outstanding' rating

Home Instead Senior Care Worcester has become the first home care provider in the county to receive an 'outstanding' rating from the Care Quality Commission (CQC).

Praised for providing dignified home care for older people alongside pioneering dementia care, owner Mark Hamer describes his employees as a "team of real care professionals."

He said: "This outstanding rating wouldn’t have been possible without the professionalism of my whole team. They are dedicated to giving our older clients across Worcestershire a dignified standard of care, care that comes straight from the heart."

Mr Hamer started the company five years ago, after watching a loved one go into care. He began asking questions about how care services are traditionally provided and believed that with the right help and support, people can continue to enjoy life where they really want to be - in their own home.

Last year, Mr Hammer gained a degree in dementia studies from the University of Worcester and has since shared his knowledge with his CAREGivers.

Together, they aim to 'change the face of ageing' for older people and those living with dementia across Worcestershire.

A client told CQC inspectors: "The CAREGivers are all hand-picked, sociable, caring people who actually listen to you and want to do things to make your life better."

Another client added: "My CAREGiver is brilliant, they know me really well and my life is good with their help…they know all my little ways, how I like things done."

Andrea Sutcliffe, chief inspector of adult social care at the CQC, added: "The quality of care which our inspectors found here was exceptional and I am very pleased that we can celebrate the service’s achievements.

"An outstanding service is the result of a tremendous amount of hard work and commitment. I would like to thank and congratulate everyone involved."

Within the report, inspectors also praised the office for introducing 'Senior Suppers' cooking classes to help improve CAREGiver’s culinary skills and nutritional knowledge.

The company currently has 75 people receiving care, and support ranges from help around the home, washing and dressing, cooking meals and also includes trips out to clients' favourite spots.

Commenting on the 16th outstanding rating, Martin Jones, managing director of Home Instead Senior Care, said: "Congratulations to our wonderful Worcester office for bringing home a sweet 16th to our brand. We hold the most outstanding ratings out of any homecare provider regulated by the CQC, testament to the true strength of our relationship-led model."

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