Article 38 out of 2230

Customer Survey Results

17-Jan-18

It is a privilege for us to provide care and support to our customers and to support our ethos of listening, we carry out a customer questionnaire every six months. As a premium care provider, we strive to go above and beyond in every way possible. With our surveys, we do this by conducting them twice as regularly as we are required to. Our latest survey demonstrated some very encouraging results, notably with 100% of our customers feeling that they are treated with respect, politeness and tasks being completed professionally. In addition, over 91% of customers indicated that they are satisfied with their care service from Bluebird Care. We also received 44 lovely compliments that we would like to thank our customers for:

My Care Assistant is very supportive and encouraging. She accommodates my wished whenever possible.

My Care Assistant is always pleasant and caring.

My Care Assistant goes the extra mile. She is excellent!

Thank you for all you do and the pleasant way of doing everything.

My two Live in Care Assistants have been a great asset. They have been very caring, professional and gentle.

click here for more details or to contact Bluebird Care (Tonbridge & Tunbridge Wells)

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