Willowbrook Hyndburn Team Meeting

This week, our Willowbrook Hyndburn branch held a productive and engaging team meeting with our dedicated employees.

The session provided a valuable opportunity to review key areas of care delivery, share updates, and ensure we continue to provide the highest quality of service for the individuals we support and care for.

Topics covered included:

*Medications: Discussing medication errors and reviewing the auditing process. *Incident Forms & Body Maps: Clarifying what constitutes an incident and the correct procedure for completing body maps. *People We Support: Open discussions around wellbeing and any care concerns. *Visit Tasks: Reinforcing the importance of detailed and accurate documentation during visits. *Client Weekly Update Form: Noting changes to the format to improve consistency. *CQC Preparation: Planning upcoming workshops to help our carers prepare for the next CQC inspection. *SCTV & QCS: Ensuring everyone is up to date and identifying where additional support may be needed. *New Packages: Discussing new care packages and welcoming new individuals who are joining our service.

The meeting was chaired by Deputy Manager Lynn Walsh and Field Care Supervisor Aimee Timlin.

These meetings are an essential part of our commitment to continuous improvement and open communication. They provide an opportunity for our teams to share insights, reflect on best practices, and maintain consistency across all areas of care. Most importantly, they create a space for everyone’s voice to be heard—helping us collaborate effectively, support one another, and achieve the best outcomes for the individuals we care for.

We would like to thank all our employees who participated and contributed to a positive and collaborative discussion. Your ongoing commitment ensures we continue to deliver compassionate, person-centred care every single day.

click here for more details or to contact Willowbrook (Hyndburn) Ltd