2025 Customer Service Award Winner - Walfinch Newcastle East

Recipient: Walfinch Newcastle East

Date: Friday 07 Nov 2025

Walfinch Home Care Newcastle is proud to have received the 2025 Customer Service Award. This award recognises the team’s commitment to outstanding customer service for clients and families, with clear communication, reliability, and a genuinely person-centred approach to care.

Supporting people at home often comes at stressful times for families, so the team focuses on being responsive and easy to deal with from the first call onwards. From care assessments and care planning through to ongoing visits, Walfinch Home Care Newcastle prioritises consistency, dignity and reassurance, keeping families informed and involved every step of the way.

The team provides premium home care across North Tyneside, Newcastle, South Tyneside and Gateshead, including areas such as Whitley Bay, Tynemouth and South Shields. This achievement reflects a strong team culture, where care professionals are supported through training, supervision and leadership, so clients receive a high standard of care they can rely on.

“Winning the 2025 Customer Service Award is a real credit to our whole team,” said Idris Nasar, Managing Director. “Families trust us at important moments in their lives, and we take that responsibility seriously. We aim to be reliable, responsive and consistent, and I’m incredibly proud of what we have achieved together.”