Great British Care Innovator Award - Pure HomeCare

Recipient: Pure HomeCare

Date: Friday 21 Nov 2014

Great British Care Awards - Winner of the Care Innovator Award East Midlands 2014. This was won for Pure HomeCare's Client Portal

The Client portal is a web based platform that allows clients access and transparency into their care service in a way that has not been done before. The idea behind the client portal is give the client and their family members complete visibility and control over their care service. It is a system that truly proves personalised care is possible, utilising modern technology to deliver to a high standard – the way it should be.
Clients are able to log on through the internet and view information about their care such as:
-   The picture and background information about their carers which is the same as that on their identification badge
-   The carer’s completed and planned training for the foreseeable future
-   The actual log in/out times of the carer which is captured electronically through call monitoring. This information is available in real time so the exact time a carer arrives or leaves the client’s location is captured immediately for the client/family to see.
-   The carer’s qualifications and when they obtained them. This gives the client and their families’ reassurance that they have adequately trained & qualified carers providing their service.
-   The quality assurance details performed by the care agency on the service such spot checks, supervisions, QA visits etc. Again, this is much needed reassurance for the client and their family to know adequate checks are being done to ensure the standard of the service is maintained
-   The care schedules so that clients and their families know who is coming and what time. The schedules can be viewed months in advance which helps the client and their families to plan their private lives. Clients are also able to amend their schedules directly through the portal without picking up the phone.
-   The pictures and background about individual office staff and the ability to contact them on an individual level directly. This helps in reassuring the client and their families about the competency of the people behind the scenes. As stated, the client and their families are able to contact individual members directly for example, a client could contact the Training Manager to request particular training for their Caregivers or the Service Quality Manager to ensure the service they are receiving is of the standard they deserve.
-   Past and Current invoices can also be checked through the portal which is a much needed tool when you are living on a budget as some vulnerable adults do
At the moment, the Client Portal is mostly used by the family members of clients. We all have busy lives these days and most carry the guilt of not being able to see their loved ones as often as they should. Being able to sit at your desk at work and log into the portal to check the exact time Mum’s carer arrived, check her background, see her picture, check her qualifications, see the last time the agency spot checked her and contact a named individual directly if you needed to make any amendments is priceless.