Pure HomeCare

19b De Montfort Mews, De Montfort Street, Leicester LE1 7GE

Pure HomeCare
Pure HomeCare
Pure HomeCare

Pure HomeCare provider a home care service in the Leicester area.

Care workers are professional and build up a relationship with each client to ensure that their needs are met. In addition, care workers personal interests and personalities are matched with clients to encourage friendship.

Pure HomeCare care workers have their care insurance, MOT and tax monitored to ensure that they are renewed when necessary to ensure care can be provided when required.

Pure HomeCare ensure that all staff receive continuous training to ensure that they can support and and encourage clients.

Group : Pure Care Support Ltd

Person in charge: Lola Ojomo (Registered Care Manager)

Type of Service: Home Care Agency (Privately Owned)

Provides Carers directly to the general public: Yes

Number of Carers: 75

Staff Languages (other than English): French, Gujarati, Hindi, Malay, Urdu

Services Offered: 24 Hour Care • Adult Care (18+) • Live in Carer • Personal Care (on a contracted hours basis) • Personal Care Assessments • Risk Assessments in the Home

Care Offered: Alcohol Dependence (Past or present) • Cancer Care • Cleaning Service • Companionship • Dementia • Domestic Services / Home Help • Drug Dependence (past or present) • Elderly Care • Food Preparation & Serving • High Dependency Care, two carers attending • Hospital Discharge • Laundry Service • Learning Disability • Medication Assistance • Mental Health Condition • Palliative Care • Personal Hygiene Care • Physical Disability • Respite cover • Sensory Impairment • Shopping Service / Errands • Sit in Service • Transportation Service

Latest Care Quality Commission* Report on Pure HomeCare: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Reviews

8.2 Pure HomeCare has a Review Score of 8.2 (8.233)

The Review Score of 8.2 (maximum of 10) for Pure HomeCare is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.2 out of 5 from 10 Reviews over all time. This Average Rating is also the rating value for Pure HomeCare in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4 out of 5 from 3 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Home Care Agency / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Home Care Agency receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.233 for Pure HomeCare is calculated as follows: ( (34 Excellents x 5) + (11 Goods x 4) + (12 Satisfactorys x 3) + (1 Poors x 2) + (2 Very Poors x 1) ) ÷ 60 Ratings = 4.233

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Home Care Agency to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 points for each of the next 4 Positive Reviews ie an Home Care Agency needs 5 Reviews to receive the maximum score of 5 points.

    The 4 Points relating to the number of positive Reviews for Pure HomeCare is based on 3 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.5 + 0.5 = 4

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    5
  • Good
    2
  • Satisfactory
    3
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Pure HomeCare?

  • Extremely LIKELY
    5
  • Likely
    5
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Pure HomeCare

  • Client / Service User
    6
  • Daughter of Client/Service User
    1
  • Father of Client/Service User
    1
  • Husband of Client/Service User
    1
  • Son of Client/Service User
    1
  • more

Always treated with dignity and helping the client to be independent and very supportive.

How likely would you be to recommend Pure HomeCare? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

This company is good at care and social skills.

How likely would you be to recommend Pure HomeCare? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Perfectly satisfactory. Everyone has been helpful and amiable.

How likely would you be to recommend Pure HomeCare? Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Good

Treated with Dignity: Excellent

Value for Money: Excellent

My carers are lovely and work very hard looking after me , chatting, cleaning, supporting me, through good and bad days.

How likely would you be to recommend Pure HomeCare? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

All staff attending are very polite, helpful and willing.

How likely would you be to recommend Pure HomeCare? Likely

Average Rating: 

 3 out of 5

Overall Standard: Satisfactory

Staff: Satisfactory

Care / Support: Satisfactory

Management: Satisfactory

Treated with Dignity: Satisfactory

Value for Money: Satisfactory

My son is using the above agency to provide personal care. The care providers are very good and doing an excellent job to look after my son for personal care. The staff and management are very poor to organise the rota - they just introduce new care provider without them having any training or qualification or to have any background knowledge of my son's needs. They expect me to train them and carry on. They also don't let me know of any changes they make in their rota for their care given. This puts me in a very awkward position waiting for the right carer to come. I have complained so many times but they do not take any notice.

How likely would you be to recommend Pure HomeCare? Extremely Likely

Average Rating: 

 3.3 out of 5

Overall Standard: Good

Staff: Very Poor

Care / Support: Excellent

Management: Very Poor

Treated with Dignity: Excellent

Value for Money: Good

Personal carers most helpful and caring. Administration not quite so, scheduling problems have led to some dissatisfaction as communicated to Leicestershire City Council

How likely would you be to recommend Pure HomeCare? Likely

Average Rating: 

 3.3 out of 5

Overall Standard: Satisfactory

Staff: Good

Care / Support: Good

Management: Poor

Treated with Dignity: Good

Value for Money: Satisfactory

Tracey Vale, Sales and Marketing Consultant at Pure HomeCare responded to this review on 07 Jun 2016:

We have been working together and have now resolved the scheduling concerns. The main reason for scheduling problems, was due to the preferred Caregiver running in issues with traffic, this has now been addressed.

How likely would you be to recommend Pure HomeCare? Likely

Average Rating: 

 3.5 out of 5

Overall Standard: Good

Staff: Satisfactory

Care / Support: Good

Management: Satisfactory

Treated with Dignity: Good

Value for Money: Satisfactory

I am happy with the service and care provided by the staff that visit my wife 4 times a week (one hour each visit).

How likely would you be to recommend Pure HomeCare? Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Staff: Excellent

Care / Support: Excellent

Management: Good

Treated with Dignity: Excellent

Value for Money: Satisfactory

Very happy with service that is being provided. My carer is a wonderful girl.

How likely would you be to recommend Pure HomeCare? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

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Awards / Recognitions

November 2014

Great British Care Innovator Award

Recipient: Pure HomeCare

Date: Friday 21 Nov 2014

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