Home Care Providers Owned by Pure Care Support Ltd

Very impressed with the communication and professionalism delivered by Pure Homecare. Can't speak highly enough about the care delivered. The carers are lovely and the office team are so good, always accessible. Really appreciate everything they've done for our family.

For one week we had, every day, one new, unfamiliar carer which is not safe to the client.

I need help after a hip replacement. Although I did not feel ill, I was in a lot of pain, and I could not dress myself and felt useless. I was also reluctant to have someone I didn't know in my house. However, I need not have feared, as the help I received from Pure HomeCare cares was in all ways excellent. She provided the physical help I needed, but just as important, she encouraged me every day to regain my independence. I would not hesitate if I needed help again.

I have needed care with washing and dressing since my diagnosis of cancer. Carers are reliable and good at their job - I always feel safe and treated with dignity. And they are kind. I love that they take the time to make me a cup of tea after I’m dressed and the bed is made - it allows my husband time to do breakfast and school run knowing I am sorted!

A small team of carers got my mother up every day for the last six months before she went into a home. They were all professional and did their job well. The two most regular ones developed a great relationship with my mum and she was always pleased to see them. The backup from the office was good, and they responded really well to feedback. We would happily recommend them.

Really pleased with the care givers. They are so considerate and helpful. Office staff are always accommodating and listen to you. Friendly. Mum has had care for approximately five years from Pure HomeCare. However, she now has to be in a care home permanently. Whilst mum was in the care home on a temporary basis, I was telephoned a few times asking after her health. Have always been pleased with the team.

I am very happy with the service I received in the past. I have experienced admin problems but nothing serious. The carers I have had have all been extremely hard working, courteous and pleasant.

My mum has only just recently joined Pure HomeCare and so far we are both impressed with the great level of service she has received. The carers are lovely and friendly and the office is great at communicating and we hope to have a long-lasting relationship with them all. I would highly recommend this company for anyone you love who needs that special treatment and excellent care.

My personal experience of the care provided for is excellent. But I'm not sure how it would be with new carers. Generally, care providers still have a long way to go to be the best.

My mum's carer went out of her way to rearrange her schedule at short notice so that she could drive my mum to have her Covid vaccination. Thank you for such dedicated care and attention. I am 200 miles away and unable to visit. It is so reassuring that mum is being looked after so well in these challenging times.

I used Pure Home Care to provide care to a friend for two periods each day over several months. I found the employees very professional and whatever was required to happen did happen and on time. It was simple to contact the company and messages were relayed in an accurate and timely manner. All the carers were pleasant and engaged with my friend above the care demanded of them. I would certainly use this company again if the occasion arose.

We find all the carers are kind, compassionate, helpful, trustworthy and reliable. Lovely people who really are the type of people you feel happy to entrust with the care of a loved relative. Despite initially being quite reluctant to accept outside support mum now really enjoys carer visits, and realises how much she relies on them in her wish to remain living in her own home.

I needed to arrange 24/7 care urgently for an elderly lady who was bedbound. The team at PureHome Care were exceptional. They moved at speed to put a package in place, helped me to navigate and understand how everything would work and were available outside of normal office hours to help. In my opinion, they went above and beyond to make sure that the lady could return from the hospital and to the comfort of her own home quickly and safely. The care once the user returned home was outstanding. I felt confident that the elderly lady was getting the best possible care and was receiving more than just basic physical care - she was being nurtured, cared for and loved. The user was also extremely happy with the care she was receiving and formed a very close bond with her main carer. I would have no hesitation in using PureHome Care again and in fact, they would be my first port of call.

Please do not be surprised at the identical way I have filled all the 'boxes' the same because it is quite true. My Monday to Friday carers are excellent. They do various things around the house, shop for me if needed, but my main point is because I live alone and sometimes feel lonely (although I have never been keen on much company) when the carer leave after her time here, I feel my whole life has been made happy, comfortable and contented.

Pure HomeCare were able to provide me with a reliable and friendly sitting service at short notice. Staff were helpful, polite and professional. I was happy with the care that my husband received and not hesitate to use Pure HomeCare services again.

So thank you so much to everyone at Pure Care; we really do appreciate the kindness of your staff.

Very friendly, approachable carers and very mindful of my current situation; husband having dementia. I felt I could have them as friends.

Staff helpful, polite and thoughtful.

I am very happy with the service you give, the carers are of a very good standard and do everything professionally as they are so close we become friends and they help with anything. My needs are simple now not as some clients who can't do much but we come together well. I would recommend this service to friends.

Have found this company excellent. They help and support my brother in law. They come twice a week. Once to help with weekly shopping, at first, he didn't really know what to buy but with help and understanding from the support worker he chooses products for himself. On the second day he chooses which local town he would like to visit, they have lunch, he has been taken out to visit friends in the hospital. All in all an excellent service. Everyone really happy with his carers.