Home Care Providers Owned by Pure Care Support Ltd in West Midlands

For one week we had, every day, one new, unfamiliar carer which is not safe to the client.

A small team of carers got my mother up every day for the last six months before she went into a home. They were all professional and did their job well. The two most regular ones developed a great relationship with my mum and she was always pleased to see them. The backup from the office was good, and they responded really well to feedback. We would happily recommend them.

My personal experience of the care provided for is excellent. But I'm not sure how it would be with new carers. Generally, care providers still have a long way to go to be the best.

We find all the carers are kind, compassionate, helpful, trustworthy and reliable. Lovely people who really are the type of people you feel happy to entrust with the care of a loved relative. Despite initially being quite reluctant to accept outside support mum now really enjoys carer visits, and realises how much she relies on them in her wish to remain living in her own home.

I needed to arrange 24/7 care urgently for an elderly lady who was bedbound. The team at PureHome Care were exceptional. They moved at speed to put a package in place, helped me to navigate and understand how everything would work and were available outside of normal office hours to help. In my opinion, they went above and beyond to make sure that the lady could return from the hospital and to the comfort of her own home quickly and safely. The care once the user returned home was outstanding. I felt confident that the elderly lady was getting the best possible care and was receiving more than just basic physical care - she was being nurtured, cared for and loved. The user was also extremely happy with the care she was receiving and formed a very close bond with her main carer. I would have no hesitation in using PureHome Care again and in fact, they would be my first port of call.

Always friendly, helpful and very willing to do whatever is asked of them. I always look forward with pleasure to the time/day my carer is due.

I have been very pleased with the care my partner has received. The carers have been very friendly, caring and professional and I have no worries in leaving my partner in their care.

Mom receives excellent care from reliable and extremely helpful staff. Have been able to provide for recent additions to mom's package of care without any problems. i.e. A change from a single carer to a double call.

I would not hesitate to recommend the agency to friends in need in the future.

My Mom has received care with showering and dressing which has been carried out with care, patience and dignity. My Mom receives care for 1-hour sessions 3 times per week with incorporate assistance with bed changing, housework and ironing which has always been completed well. The standard has been very high and our family has found this a great help giving a piece of mind whilst we are at work. We have been very pleased with the service.

I would not hesitate to recommend the company to any of my friends or acquaintances.

Whilst they were only involved in providing care for a few weeks, as my mum has subsequently moved into a residential care home, I am most thankful for their support during this time of transition and more than happy to recommend their services to others.

All visits were clearly documented and I was contacted direct regarding any particular concerns. My father eventually needed to move to a nursing home but based on his experience over a period in excess of 12 months, I would have no hesitation in recommending Care Companions

I would without hesitation recommend this service to anyone.

Care Companions were invaluable in the care of my late husband in the last months of his life. He was treated with respect, care and laughter during some difficult times. In addition, they were a lifeline to me helping me to stay sane. Thank you.

I have been receiving daily care for about 6 months with 4 visits per day, to deal with general care, dressing, washing, meals and some help with housework.

I have been very happy with the attention we have had from everyone helping us. Could not do without them. Very happy indeed.

Care Companions have helped me to become familiar with the area. I have been very impressed with this service. There are a variety of ways in which I have been helped. I have been given access to places where I can walk in large parks, help with surgery appointments.

Care Companions was always very professional and as the name of the company suggests was very caring. All the staff who attended to my mother were very good, they were friendly, good time keepers and my mother never felt that their visits were rushed. They always kept me informed of any issues that I should be aware of. I was impressed that the company was continually updating the training of the staff on a proactive basis.

They are very flexible and have a very caring team that have endless patience we would be delighted to recommend them to any other families in our situation.