Pure Care Support Ltd in West Midlands | 1 Home Care Provider

Review of
Pure HomeCare
from Saidaiah Y (Client) published on 23 July 2022 Submitted via Website • Report

Overall Experience

Good service but need some improvement.
Need to improve the continuity of client care. Need a lot of improvement in communication and carer duties arrangement.
For one week we had, every day, one new, unfamiliar carer which is not safe to the client.

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Review of
Pure HomeCare
from Ian (Son of Client) published on 17 June 2021 Submitted via Website • Report

Overall Experience

A small team of carers got my mother up every day for the last six months before she went into a home. They were all professional and did their job well. The two most regular ones developed a great relationship with my mum and she was always pleased to see them. The backup from the office was good,

and they responded really well to feedback. We would happily recommend them.

Reply from Lola Ojomo, Director at Pure HomeCare

We are so delighted to receive such wonderful comments - of course, everyone adored Mum so our job in supporting her was easy! Wishing her the best of luck in her new surroundings, thanks again!

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Review of
Pure HomeCare
from Margaret B (Client) published on 28 January 2021 Submitted via Postal Card • Report

Overall Experience

My personal experience of the care provided for is excellent. But I'm not sure how it would be with new carers. Generally, care providers still have a long way to go to be the best.

Reply from Lola Ojomo, Director at Pure HomeCare

Thank you so very much - it is wonderful to hear you describe your experience of the care provided as excellent!

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Review of
Pure HomeCare
from Julia M (Daughter of Client) published on 7 January 2021 Submitted via Website • Report

Overall Experience

We find all the carers are kind, compassionate, helpful, trustworthy and reliable. Lovely people who really are the type of people you feel happy to entrust with the care of a loved relative. Despite initially being quite reluctant to accept outside support mum now really enjoys carer visits, and realises

how much she relies on them in her wish to remain living in her own home.

Reply from Lola Ojomo, Director at Pure HomeCare

Thank you so very much for your comments - our Caregivers will be so thrilled to receive such positive feedback - thank you!

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Review of
Pure HomeCare
from Lucy C (Power of Attorney of Client) published on 6 January 2021 Submitted via Website • Report

Overall Experience

I needed to arrange 24/7 care urgently for an elderly lady who was bedbound. The team at PureHome Care were exceptional. They moved at speed to put a package in place, helped me to navigate and understand how everything would work and were available outside of normal office hours to help. In my opinion,

they went above and beyond to make sure that the lady could return from the hospital and to the comfort of her own home quickly and safely. The care once the user returned home was outstanding. I felt confident that the elderly lady was getting the best possible care and was receiving more than just basic physical care - she was being nurtured, cared for and loved. The user was also extremely happy with the care she was receiving and formed a very close bond with her main carer. I would have no hesitation in using PureHome Care again and in fact, they would be my first port of call.

Reply from Lola Ojomo, Director at Pure HomeCare

We are so very grateful for your kind words. It was such a pleasure supporting her! We will pass on your wonderful comments to her support team.

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Review of
Pure HomeCare
from J T (Client) published on 5 December 2019 Submitted via Postal Card • Report

Overall Experience

Always friendly, helpful and very willing to do whatever is asked of them. I always look forward with pleasure to the time/day my carer is due.

Reply from Lola Ojomo, Director at Pure HomeCare

It is such a pleasure to support you and all of our caregivers look forward to the visits. She has the most lovely personality and so very polite and kind. Thank you very much for your kind words, the caregivers will be thrilled to receive this.

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Review of
Pure HomeCare
from Jennifer O (Partner of Client) published on 4 July 2017 Submitted via Postal Card • Report

Overall Experience

I have been very pleased with the care my partner has received. The carers have been very friendly, caring and professional and I have no worries in leaving my partner in their care.

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Review of
Pure HomeCare
from Lorraine H (Daughter of Client) published on 4 July 2017 Submitted via Postal Card • Report

Overall Experience

Mom receives excellent care from reliable and extremely helpful staff. Have been able to provide for recent additions to mom's package of care without any problems. i.e. A change from a single carer to a double call.

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Review of
Pure HomeCare
from B W (Client) published on 24 April 2017 Submitted via Postal Card • Report

Overall Experience

During the last two and a half months I have received invaluable care since my accident from Care Companions.
I have found the carers, each one of them, extremely helpful and willing to do anything asked of them during their hour with me.
It was mainly help with personal care, showering etc.
The

carers have received good training, are punctual and have excellent personalities and are able to converse at the level required.
I understand the business has been sold and only hope it will continue in the same view.
I would not hesitate to recommend the agency to friends in need in the future.

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Review of
Pure HomeCare
from J P (Daughter of Client) published on 20 April 2017 Submitted via Postal Card • Report

Overall Experience

My Mom has received care with showering and dressing which has been carried out with care, patience and dignity. My Mom receives care for 1-hour sessions 3 times per week with incorporate assistance with bed changing, housework and ironing which has always been completed well. The standard has been

very high and our family has found this a great help giving a piece of mind whilst we are at work. We have been very pleased with the service.

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Review of
Pure HomeCare
from Robert W (Son of Client) published on 6 February 2017 Submitted via Website • Report

Overall Experience

We have used Care Companions on several occasions and have always been happy and satisfied with their performance. They are a very professionally run company and carers always arrive on time.
I really did not like leaving my 95 year old mother when we went away on holiday, but after using Care Companions,

we are now a lot more relaxed knowing mum is in good hands.
My mum looks forward to seeing her carers twice a day and finds them jovial and helpful.
I would not hesitate to recommend the company to any of my friends or acquaintances.

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Review of
Pure HomeCare
from Jeanette N (Daughter of Client) published on 23 January 2017 Submitted via Website • Report

Overall Experience

Following a fall, my mother in her early 80's and with a diagnosis of Alzheimer's Disease was very anxious about the possibility of falling again when she returned home after a period of rehabilitation. She had required minimal support with personal care up to this point but her change in mobility and

routine meant we found ourselves in a very different situation in the weeks leading up to Christmas 2016.
Care Companions were able to alleviate my worries by offering an immediate package of support for my mum twice daily, including over the weekends. They were a well-trained team of carers who understand the nature of her difficulties and treated my mum with respect.
Whilst they were only involved in providing care for a few weeks, as my mum has subsequently moved into a residential care home, I am most thankful for their support during this time of transition and more than happy to recommend their services to others.

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Review of
Pure HomeCare
from Lloyd B (Son of Client) published on 12 January 2017 Submitted via Website • Report

Overall Experience

My father has always been fiercely independent and was initially apprehensive about the idea of carers needing to go into his home to provide personal care and support, especially bearing in mind the negative coverage in the media. However, the team of staff from Care Companions were extremely professional

and exceeded expectations. Throughout the period during which the service was provided, not one of the care calls were missed and all of the staff were extremely caring and sensitive to my father's likes and dislikes.
All visits were clearly documented and I was contacted direct regarding any particular concerns. My father eventually needed to move to a nursing home but based on his experience over a period in excess of 12 months, I would have no hesitation in recommending Care Companions

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Review of
Pure HomeCare
from Phil M (Son of Client) published on 28 December 2016 Submitted via Website • Report

Overall Experience

My mom has used this service for the past 3 years slowly increasing her care as she deteriorated. They have gone above and beyond all our expectations with the care and support. With living abroad it was very reassuring to know mom was being so well cared for and the constant updates and contact helped

us manage her stay at home.
I would without hesitation recommend this service to anyone.

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Review of
Pure HomeCare
from Emma L (Wife of Client) published on 28 November 2016 Submitted via Website • Report

Overall Experience

Care Companions were invaluable in the care of my late husband in the last months of his life. He was treated with respect, care and laughter during some difficult times. In addition, they were a lifeline to me helping me to stay sane. Thank you.

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Review of
Pure HomeCare
from John H (Client) assisted by family/friend published on 23 October 2016 Submitted via Postal Card • Report

Overall Experience

I have been receiving daily care for about 6 months with 4 visits per day, to deal with general care, dressing, washing, meals and some help with housework.

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Review of
Pure HomeCare
from Alan C (Husband of Client) published on 14 October 2016 Submitted via Postal Card • Report

Overall Experience

I have been very happy with the attention we have had from everyone helping us. Could not do without them. Very happy indeed.

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Review of
Pure HomeCare
from Vivienne C (Client) published on 27 May 2016 Submitted via Postal Card • Report

Overall Experience

I have been using Care Companions for a year. My husband died last year and I moved house to be near my son and daughter who live in this area.
Care Companions have helped me to become familiar with the area. I have been very impressed with this service. There are a variety of ways in which I have

been helped. I have been given access to places where I can walk in large parks, help with surgery appointments.

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Review of
Pure HomeCare
from AB (Daughter of Client) published on 18 April 2016 Submitted via Website • Report

Overall Experience

Care Companions was always very professional and as the name of the company suggests was very caring. All the staff who attended to my mother were very good, they were friendly, good time keepers and my mother never felt that their visits were rushed. They always kept me informed of any issues that

I should be aware of. I was impressed that the company was continually updating the training of the staff on a proactive basis.

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Review of
Pure HomeCare
from Mo S (Client) published on 11 April 2016 Submitted via Website • Report

Overall Experience

The service was excellent. We asked the agency at very short notice to help provide night care and this was achieved in 2 days and the quality of the carers was very good. The overall customer service from the agency was outstanding.

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Home Care Provider Owned by Pure Care Support Ltd in West Midlands

Pure Care Support Ltd Locations in West Midlands (1)

Pure Care Support Ltd Reviews in West Midlands (28)

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