Pure HomeCare

194 Belgrave Road, Leicester LE4 5AU
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8.0 28 Reviews
  • Pure HomeCare, Leicester
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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £25.48
  • Weekly Live-in Care Fees: from £1401.12

*Care fees as of 01/04/2023

These prices are only a guideline, please contact Pure HomeCare to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
Explain these funding types

Good to Know

Person in charge

  • Josh Sandhu (Director)

Admission Criteria

  • Open 24 Hours a day
Are you the Owner/Manager of Pure HomeCare? View your Advertising Options

Pure HomeCare Reviews (28)

Total of 28, showing 21-28
8.0

Pure HomeCare has a Review Score of 8.0 (8.000) out of 10, based on 1 reviews in the last 2 years. Over all time Pure HomeCare has 28 reviews.

Overall Experience

  • 19
  • 7
  • 2
  • 0
  • 0

Date Published

28
0
0
1
27

Review from Harish S (Son of Client) published on 5 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always treated with dignity and helping the client to be independent and very supportive.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Jaqueline H (Client) published on 18 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Perfectly satisfactory. Everyone has been helpful and amiable.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Himat G (Father of Client) published on 11 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My son is using the above agency to provide personal care. The care providers are very good and doing an excellent job to look after my son for personal care. The staff and management are very poor to organise the rota - they just introduce new care provider without them having any training or qualification
or to have any background knowledge of my son's needs. They expect me to train them and carry on. They also don't let me know of any changes they make in their rota for their care given. This puts me in a very awkward position waiting for the right carer to come. I have complained so many times but they do not take any notice.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Daryl N (Client) published on 23 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My carers are lovely and work very hard looking after me , chatting, cleaning, supporting me, through good and bad days.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Terence B (Client) published on 7 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Personal carers most helpful and caring. Administration not quite so, scheduling problems have led to some dissatisfaction as communicated to Leicestershire City Council

Reply from Tracey Vale, Sales and Marketing Consultant at Pure HomeCare

We have been working together and have now resolved the scheduling concerns. The main reason for scheduling problems, was due to the preferred Caregiver running in issues with traffic, this has now been addressed.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Margaret L (Client) published on 7 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with service that is being provided. My carer is a wonderful girl.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from S B H (Husband of Client) published on 7 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am happy with the service and care provided by the staff that visit my wife 4 times a week (one hour each visit).

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Frederick C (Client) published on 7 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

All staff attending are very polite, helpful and willing.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 8.0 (8.000)

Overview of Review Score

The Review Score of 8.0 (8.000) out of 10 for Pure HomeCare is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 1 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.0 out of 5 from 1 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Pure HomeCare is calculated as follows: ( (6 Excellents x 5) ) ÷ 6 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Pure HomeCare is based on 1 Positive Reviews in the last 24 months and is calculated as follows: 3 = 3

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (1)

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