Submit a Review for Alina Homecare St Albans & Hemel Hempstead
Suite 212 Biz Space, Imex House, 575-599 Maxted Road, Hemel Hempstead, HP2 7DX
View full details of Alina Homecare St Albans & Hemel HempsteadLatest Reviews for Alina Homecare St Albans & Hemel Hempstead
11 July 2025
Our Dad passed away on July 5th at 4am. He had Vascular Dementia. During the proceeding 14 days Alina were instrumental in supporting us by supplying professional Carers on a daily basis & one full time Carer.
Each and everyone of them were wonderfully empathetic, caring, understanding,
professional and thoughtful.
From the first meeting with the manager to describe my dad's condition and plan what help was required I knew he would be looked after and so he was.
The App was very useful to see what had happened after each visit. Almost on a daily basis things changed as as they changed the manager managed the requests with calm professionalism.
I would like to thank another staff member for helping my dad through his final days and all of the Carers who looked after him.
Best wishes
30 June 2025
I found Alina care excellent from the first visit with the carer to assess my mother needs right up to when she was taken into a care home. In two short months all of the carers were kind, thoughtful and took great care to make sure they followed all of the guidelines I gave them. My mother has
dementia and is unaware of the level of care she requires. I felt confident knowing each carer took the time to see to what was needed while chatting (and singing) with mum during each visit. Left her little notes on her lunch when they made it up for her and made sure she had all she needed before they left.
Whenever I needed to contact regarding Mums care phone calls and emails were always responded to quickly. Also having access to the app was very useful.
Thank you all, it means so much when you have trust and confidence in the carers who are looking after your mum.
27 June 2025
When my sister & I acknowledged that it was time that our lovely Mum needed extra support that we weren't always able to give we had the unenviable task of having to seek out a care provider. As luck would have it my sister found Alina Care & we had a meeting at their offices in Hemel Hempstead.
From the get-go we realised they understood our needs & requirements & were flexible to adapt to those needs as & when required. I cannot enthuse enough about the quality of care & all the carers became friends & Mum felt that about them too. Consistently on time, always well attired & delightful caring people- all of them. We were never fobbed off with a revolving door of different faces & the app kept my sister & I fully informed about each visit which became a massive comfort to us. Whilst Mum has now gone into respite care , Alina were the perfect support when needed & can't thank them enough for all they did for Mum
23 June 2025
Alina helped keep my Dad safe in his own flat. The carers were flexible and friendly and the whole service was very responsive. Dad was seen by no more than two or three carers - and most of the time the same one each week - so they were familiar to him even though his short term memory is not so
good these days. The app they use is terrific. The carers use it to record what they had done at each session and this helped me to keep an eye on Dad's care even though I live a three hour drive away. They cost a bit more than some of the other care organisations I looked at but I thought it was worth it for peace of mind.
28 May 2025
I can't fault the service provided by Alina Homecare. The staff are always punctual, polite and very efficient. The staff always arrive at their allocated time enabling me to plan my day. Staff are very attentive and always pay attention to detail and are very gentle when carrying out their chores.
06 March 2025
Mum was diagnosed with dementia and whilst living in a retirement community she needed additional daily care for meals as well as social and some safe guarding each day. After significant research across agencies we chose Alina as they were flexible, experienced and friendly. The team have been
fantastic from day one, everything we ask for is addressed, great suggestions for improved care are made and the team take time for items that are not within the care plan such as assisting with a freezer defrost which was causing Mum concern.
19 February 2025
Excellent service from carers. They come on time, have a good relationship with the person they are caring for. They talk to them all the time which has a calming effect. They also tidy up afterwards and offer any help such as taking bins out and making beds.
It is an excellent service from
well-trained staff.
13 February 2025
The care and compassion shown towards my auntie over the last 4 years by the Alina Homecare Hemel Hempstead team has been outstanding.
Nothing was too much for them and the care that they gave took the daily stress of caring for an elderly relative away from us.
My aunt was quite a character. The
carers accepted her ways and how she lived. Their amazing care allowed her to stay in her home and to die at home.
Our heartfelt thanks go out to each and every one of the carers. We will always be so very grateful to the Alina team.
29 November 2024
Fantastic service. Kind engaging and warm. Perfect for our Mum. Highly recommend.
29 November 2024
Oh my goodness! I can't believe how absolutely fantastic the last few days have been with Alina Healthcare carers looking after me.
To allow my husband to have a well-deserved respite break, I approached Alina Healthcare to provide care morning and evening. I am a permanent wheelchair user with MS
and require full assistance getting me up washed/showered and dressed in the morning plus getting me undressed and back to bed in the evening.
A full needs assessment was undertaken prior to the start of my husband's break and I had the opportunity to meet the staff who would be providing care.
Without exception, all the staff providing my care were wonderful. I was treated with dignity and respect at all times. The staff ensured that I was comfortable and satisfied with the care. They chatted with me throughout and we shared a good few laughs!
I really can't thank Alina Healthcare for making my first experience of being cared for by someone other than my husband so fantastic. Thank you!
14 November 2024
Everyone at Alina Homecare Hemel Hempstead were brilliant with my father-in-law's care. Two staff members in particular were fantastic support and organised the most wonderful carers to visit my father-in-law when he needed assistance. We had to ask for quite a few changes to the visiting times and
nothing was ever too much. Our requests were actioned immediately. It's reassuring to have the same people coming in and they were all so friendly, gentle and caring and respectful and they went beyond requirements when needed.
The only reason we stopped having the care was due to my father-in-law being admitted to hospital.
Thank you.
30 October 2024
My sister needed help with caring for herself. She was not eating and was unable to care for her home. The improvement since the carers started visiting is remarkable. They make sure she eats a good meal daily and keeps the home clean and organised. She particularly appreciates that they like her
dog. After four weeks she is much less depressed. The carers seem to really take an interest in her and enjoy chatting.
18 October 2024
We changed to Alina at the beginning of September and have been very pleased with the care and communication received in the last 6 weeks. A regular rotation of carers coming to see her has made her feel safe and comfortable. As well as interacting with the whole family that doesn't make us feel
like aliens in our own home.
I'm more than happy not to be here when they come and really appreciate the respect they show her treating her like a person, not a job. I can not recommend them enough.
17 October 2024
Alina provides live-in care support for my mother for which, in general, I am very pleased. The quality of the live-in carers is very good with several being exceptional. The carers are all trained to a high standard for the provision of personal care and they all have a great deal of patience. My
mother has vascular dementia which can be frequently challenging. The live-in carers provide all the necessary support for my mother which covers preparing all the meals and helping her to eat them, all the cleaning, washing and ironing plus, of course, personal care. They also provide companionship which can include reading or watching television together or just trying to have conversation.
I am always amazed by how well the live-in carers cope with all the day-to-day issues; they are all very compassionate people.
The live-in carers are relieved 2 hours each by visiting Alina carers. They are all very good, but these break times vary a lot.
I have no hesitation in recommending Alina though.
04 July 2024
The staff are lovely and caring, which made the introduction of home care for my in-laws a lot easier than expected. My in-laws soon got used to the routine and now look forward to their visits, and enjoy the company.
04 July 2024
I found Alina to be very helpful especially as I had not been familiar with finding care previously. They were caring, professional and very helpful and have remained so throughout. The carers are lovely and my parents, despite reservations, have accepted them and seem to enjoy the company.
Thoroughly recommend.
31 May 2024
We have been very impressed with the carers who visit our father every morning. They arrive on time and are always cheerful, and Dad enjoys seeing them.
They take a genuine interest in our father and his health, and have on 2 occasions contacted me when they have been concerned about something,
which I am so grateful for.
In addition to this, we have access to the app, which is invaluable as it provides us with information regarding Dad's mental and physical health, as well as the tasks the carer has carried out.
Dad would like to continue living independently for as long as he can, and with Alina supporting the family in helping him, he is able to do so and we are very grateful.
Thank you all.
23 April 2024
Alina provided morning carer visits for my father. The staff were all very friendly and treated my dad with compassion and kindness. They gave us offspring a huge degree of reassurance that someone was there to help him (he could be very wobbly some mornings and absolutely fine other mornings) each
day.
Access to the app was also fantastic, as we could all see immediately how Dad was and whether there had been any issues.
We would not hesitate to recommend Alina, and would also have no hesitation in using them again.
On the downside, there was quite a lot of variability in terms of both personnel and the time that they called (which didn't always correspond to the published schedule). Dad would have preferred more consistency in terms of both time of visit and personnel. A couple of mornings he got himself up because he thought the carer wasn't going to come because it was over an hour beyond the scheduled time. A minor point though.
22 April 2024
I am very impressed with the speed the team responded to our initial phone call for help. For the most part the carers we have had have been effective, kind and professional. There is a range of experience amongst the carers and this is reflected in the quality of care given. All in all I am very
satisfied with the care I have received from Alina.
08 April 2024
We were recommended to Alina by friends who were very pleased with the help they were getting. Aline has fully lived up to their recommendations. The carers are reliable, helpful and pleasant. They are happy to help with anything we ask of them. But they are quite expensive...
Latest Reviews for Alina Homecare St Albans & Hemel Hempstead
11 July 2025
Our Dad passed away on July 5th at 4am. He had Vascular Dementia. During the proceeding 14 days Alina were instrumental in supporting us by supplying professional Carers on a daily basis & one full time Carer.
Each and everyone of them were wonderfully empathetic, caring, understanding,
professional and thoughtful.
From the first meeting with the manager to describe my dad's condition and plan what help was required I knew he would be looked after and so he was.
The App was very useful to see what had happened after each visit. Almost on a daily basis things changed as as they changed the manager managed the requests with calm professionalism.
I would like to thank another staff member for helping my dad through his final days and all of the Carers who looked after him.
Best wishes
30 June 2025
I found Alina care excellent from the first visit with the carer to assess my mother needs right up to when she was taken into a care home. In two short months all of the carers were kind, thoughtful and took great care to make sure they followed all of the guidelines I gave them. My mother has
dementia and is unaware of the level of care she requires. I felt confident knowing each carer took the time to see to what was needed while chatting (and singing) with mum during each visit. Left her little notes on her lunch when they made it up for her and made sure she had all she needed before they left.
Whenever I needed to contact regarding Mums care phone calls and emails were always responded to quickly. Also having access to the app was very useful.
Thank you all, it means so much when you have trust and confidence in the carers who are looking after your mum.
27 June 2025
When my sister & I acknowledged that it was time that our lovely Mum needed extra support that we weren't always able to give we had the unenviable task of having to seek out a care provider. As luck would have it my sister found Alina Care & we had a meeting at their offices in Hemel Hempstead.
From the get-go we realised they understood our needs & requirements & were flexible to adapt to those needs as & when required. I cannot enthuse enough about the quality of care & all the carers became friends & Mum felt that about them too. Consistently on time, always well attired & delightful caring people- all of them. We were never fobbed off with a revolving door of different faces & the app kept my sister & I fully informed about each visit which became a massive comfort to us. Whilst Mum has now gone into respite care , Alina were the perfect support when needed & can't thank them enough for all they did for Mum
23 June 2025
Alina helped keep my Dad safe in his own flat. The carers were flexible and friendly and the whole service was very responsive. Dad was seen by no more than two or three carers - and most of the time the same one each week - so they were familiar to him even though his short term memory is not so
good these days. The app they use is terrific. The carers use it to record what they had done at each session and this helped me to keep an eye on Dad's care even though I live a three hour drive away. They cost a bit more than some of the other care organisations I looked at but I thought it was worth it for peace of mind.
28 May 2025
I can't fault the service provided by Alina Homecare. The staff are always punctual, polite and very efficient. The staff always arrive at their allocated time enabling me to plan my day. Staff are very attentive and always pay attention to detail and are very gentle when carrying out their chores.
06 March 2025
Mum was diagnosed with dementia and whilst living in a retirement community she needed additional daily care for meals as well as social and some safe guarding each day. After significant research across agencies we chose Alina as they were flexible, experienced and friendly. The team have been
fantastic from day one, everything we ask for is addressed, great suggestions for improved care are made and the team take time for items that are not within the care plan such as assisting with a freezer defrost which was causing Mum concern.
19 February 2025
Excellent service from carers. They come on time, have a good relationship with the person they are caring for. They talk to them all the time which has a calming effect. They also tidy up afterwards and offer any help such as taking bins out and making beds.
It is an excellent service from
well-trained staff.
13 February 2025
The care and compassion shown towards my auntie over the last 4 years by the Alina Homecare Hemel Hempstead team has been outstanding.
Nothing was too much for them and the care that they gave took the daily stress of caring for an elderly relative away from us.
My aunt was quite a character. The
carers accepted her ways and how she lived. Their amazing care allowed her to stay in her home and to die at home.
Our heartfelt thanks go out to each and every one of the carers. We will always be so very grateful to the Alina team.
29 November 2024
Fantastic service. Kind engaging and warm. Perfect for our Mum. Highly recommend.
29 November 2024
Oh my goodness! I can't believe how absolutely fantastic the last few days have been with Alina Healthcare carers looking after me.
To allow my husband to have a well-deserved respite break, I approached Alina Healthcare to provide care morning and evening. I am a permanent wheelchair user with MS
and require full assistance getting me up washed/showered and dressed in the morning plus getting me undressed and back to bed in the evening.
A full needs assessment was undertaken prior to the start of my husband's break and I had the opportunity to meet the staff who would be providing care.
Without exception, all the staff providing my care were wonderful. I was treated with dignity and respect at all times. The staff ensured that I was comfortable and satisfied with the care. They chatted with me throughout and we shared a good few laughs!
I really can't thank Alina Healthcare for making my first experience of being cared for by someone other than my husband so fantastic. Thank you!
14 November 2024
Everyone at Alina Homecare Hemel Hempstead were brilliant with my father-in-law's care. Two staff members in particular were fantastic support and organised the most wonderful carers to visit my father-in-law when he needed assistance. We had to ask for quite a few changes to the visiting times and
nothing was ever too much. Our requests were actioned immediately. It's reassuring to have the same people coming in and they were all so friendly, gentle and caring and respectful and they went beyond requirements when needed.
The only reason we stopped having the care was due to my father-in-law being admitted to hospital.
Thank you.
30 October 2024
My sister needed help with caring for herself. She was not eating and was unable to care for her home. The improvement since the carers started visiting is remarkable. They make sure she eats a good meal daily and keeps the home clean and organised. She particularly appreciates that they like her
dog. After four weeks she is much less depressed. The carers seem to really take an interest in her and enjoy chatting.
18 October 2024
We changed to Alina at the beginning of September and have been very pleased with the care and communication received in the last 6 weeks. A regular rotation of carers coming to see her has made her feel safe and comfortable. As well as interacting with the whole family that doesn't make us feel
like aliens in our own home.
I'm more than happy not to be here when they come and really appreciate the respect they show her treating her like a person, not a job. I can not recommend them enough.
17 October 2024
Alina provides live-in care support for my mother for which, in general, I am very pleased. The quality of the live-in carers is very good with several being exceptional. The carers are all trained to a high standard for the provision of personal care and they all have a great deal of patience. My
mother has vascular dementia which can be frequently challenging. The live-in carers provide all the necessary support for my mother which covers preparing all the meals and helping her to eat them, all the cleaning, washing and ironing plus, of course, personal care. They also provide companionship which can include reading or watching television together or just trying to have conversation.
I am always amazed by how well the live-in carers cope with all the day-to-day issues; they are all very compassionate people.
The live-in carers are relieved 2 hours each by visiting Alina carers. They are all very good, but these break times vary a lot.
I have no hesitation in recommending Alina though.
04 July 2024
The staff are lovely and caring, which made the introduction of home care for my in-laws a lot easier than expected. My in-laws soon got used to the routine and now look forward to their visits, and enjoy the company.
04 July 2024
I found Alina to be very helpful especially as I had not been familiar with finding care previously. They were caring, professional and very helpful and have remained so throughout. The carers are lovely and my parents, despite reservations, have accepted them and seem to enjoy the company.
Thoroughly recommend.
31 May 2024
We have been very impressed with the carers who visit our father every morning. They arrive on time and are always cheerful, and Dad enjoys seeing them.
They take a genuine interest in our father and his health, and have on 2 occasions contacted me when they have been concerned about something,
which I am so grateful for.
In addition to this, we have access to the app, which is invaluable as it provides us with information regarding Dad's mental and physical health, as well as the tasks the carer has carried out.
Dad would like to continue living independently for as long as he can, and with Alina supporting the family in helping him, he is able to do so and we are very grateful.
Thank you all.
23 April 2024
Alina provided morning carer visits for my father. The staff were all very friendly and treated my dad with compassion and kindness. They gave us offspring a huge degree of reassurance that someone was there to help him (he could be very wobbly some mornings and absolutely fine other mornings) each
day.
Access to the app was also fantastic, as we could all see immediately how Dad was and whether there had been any issues.
We would not hesitate to recommend Alina, and would also have no hesitation in using them again.
On the downside, there was quite a lot of variability in terms of both personnel and the time that they called (which didn't always correspond to the published schedule). Dad would have preferred more consistency in terms of both time of visit and personnel. A couple of mornings he got himself up because he thought the carer wasn't going to come because it was over an hour beyond the scheduled time. A minor point though.
22 April 2024
I am very impressed with the speed the team responded to our initial phone call for help. For the most part the carers we have had have been effective, kind and professional. There is a range of experience amongst the carers and this is reflected in the quality of care given. All in all I am very
satisfied with the care I have received from Alina.
08 April 2024
We were recommended to Alina by friends who were very pleased with the help they were getting. Aline has fully lived up to their recommendations. The carers are reliable, helpful and pleasant. They are happy to help with anything we ask of them. But they are quite expensive...