Submit a Review for Helping Hands Home Care (Widnes)
Suite 33, Foundry House, Waterside Lane, Widnes Business Park, Widnes, WA8 8GT
View Full Details of Helping Hands Home Care (Widnes)Latest Reviews for Helping Hands Home Care (Widnes)
24 October 2025
Thank you very much for the support and care I have received over the past 6 months. All the carers who came to me were kind and friendly and happy to do whatever I asked! I am much better now and I hope to be able to manage on my own. Some of the carers were assigned to come to me quite often and became friends. I hope not to need you again in the near future but I want to give you all my best wishes and will be happy to see you again if that's what we need to do.
24 September 2025
My mum has been with helping hands now for over 12 months since being diagnosed with dementia and being bed bound upon release from hospital. To keep her in her home we knew we would need help and after much research we believe we have chosen the best available care for our mother. Nothing is to much trouble they also do weekly shop for her as we work long hours so also take the pressure of us. Recently she had a complete new kitchen fitted which would have been stress for mum but the carers went above and beyond to get her through it with as least disruption as possible. Dealing with management with any issues is a comfort as they are so helpful and knowledgeable solve the problems very efficiently. Our mother need extra visits put in and this was sorted very swiftly and professionally.
15 September 2025
Helping hands staff really care for my mum with dedicated care always arrive on time via rota arranged they help by doing mums hygiene , showering making sure mums dry and in clean clothes and hair dry make her meals and drinks ,light cleaning
15 September 2025
The Carers from Helping Hands were always kind, professional, prompt and supportive of my aunt. They provided her and myself with reassurance that she was always comfortable, safe and surrounded with people who we knew really cared. Over the time that they visited her they became her new friends or as she said " my girls', always courteous and placing May at the centre of their attentions. Most pleasing were their bright smiles and positive attitudes which ensured that May started and ended each day with smiles and love. The Quality Assurance offered by the company was outstanding , checking regularly with us that the service was of the highest quality whilst also giving us both an opportunity to raise any concerns - of which there where none! Thank you does not seem enough to express my sincere gratitude to all the carers and the management team for their hard work. You promised quality care at home and you gave it. I wish you every success in the future
22 August 2025
Iv been a service user for a while now with helping hands and I couldn't be happier with both the office staff/management, excellent professionalism across all fronts and never had any issues. All amazing people, great characters and very welcoming all at the same time. The office themselves are very accommodating and I could not be happier with everyone. The carers go above and beyond in every way xxx
18 August 2025
The carers from Helping Hands are incredible and I literally couldn't cope without them. They have got to know my husband really well and go the extra mile to make sure he has everything he needs. They are kind, non-judgemental and patient. They are also there to listen to me too which means a lot. They are true angels. The management team are also excellent, they regularly check in with me and keep me updated with any issues or changes. Thanks to Helping Hands i have been able to continue working and my stress levels have reduced as I know my husband is being cared for. Thank you for everything x
02 April 2025
I am the clients daughter. I support mum as she has dementia. I am happy with the review and so is mum. All needs met. Amy problems are dealt with.
26 February 2025
Helping Hands Home Care have been caring for my 96 year old Mum, who has dementia, for nearly 2 years. Without their excellent care she would not have been able to continue to live at home. To begin with, my Mum was a little apprehensive about having people coming into her home, but the carers are lovely and friendly and she quickly became comfortable with them. My Mum's needs have increased during this time and Helping Hands have always responded quickly to her changing needs. I am very happy with the service that they provide and have no hesitation in recommending them.
17 March 2023
Where do I start...My dad didn't want anyone going in his house (he is 90 years old), very much against it. Now he totally looks forward to the carers coming. The carers are so good with him and treat him as if he is one of their own I really didn't think it would go well, but now I can relax a little knowing he is in safe hands. The girls that come out to him are absolutely outstanding in my opinion, they do an amazing job and deserve a pat on the back. Would certainly recommend it! Thank you Helping Hands
16 March 2023
Helping hands have been caring for my son for over 2 years now, we have care for 6 hours during the day plus a bedtime call. The carers my son has are truly amazing, wonderful human beings who make sure my son is happy and comfortable and all his personal care is done just how he likes it. They keep him upbeat and have a great laugh during their time here or comfort him if needed, they take time to make a difference in his day. The new manager is a credit to the company and I know the Widnes branch is in good hands she looks after the carers while the carers look after our loved ones and because they genuinely care this job can be emotional for them too! I have high standards and want the best care for my son, that is what we get! All the carers are angels who have big hearts I can’t thank them enough for all their hard work each day.
15 March 2023
Having complex needs means that I require many hours of care throughout the day and calls in the evening/night. These calls include personal care, giving medication and companionship. So finding a good care company was essential, that's where Helping Hands comes into this. Helping Hands is an excellent care company, the staff who come out to help with my care are very caring, helpful, kind, funny and very good at their job. I couldn't ask for more and I'm very grateful to Helping Hands for training and providing the amazing girls who come to care for me. I have an amazing relationship with a few of the staff. The management is also very good and happy to help with any questions or concerns in which I may have. I was also very fortunate to have the opportunity to go on a bucket list trip to America, on which I went with two of the most amazing carers from Helping Hands. Even when I was in America my care was second to none and I couldn't have done it without them. I 100% recommend HH Care!
18 August 2022
They care. Simple as that. We have been with helping hands for a few months now and have no complaints. The app is great to keep up with how things are going on a daily basis. Also the requests we have put in place can be seen that they’ve been done. Definitely recommend.
16 August 2022
The staff were all very professional and responsive regularly keeping me updated regarding any concerns or issues. They were polite, helpful and related well to my father and could often make him laugh. Several of the staff were truly outstanding. My father enjoyed their visits and enjoyed a good relationship with them. The manager ensured everything ran smoothly and was very proactive.
17 June 2022
Since I moved to Widnes Helping Hands from another branch I have been extremely impressed with their professionalism and their dedication to provide an exceptional service. The managerial staff go above and beyond to make sure I'm happy, keep in regular contact with rotas and notify me quickly of any changes and I feel that their client's satisfaction and wellbeing is a priority. The carers I've had have been polite, kind, friendly, lovely hard working ladies who are there to help with my every need and they always brighten my day when they come.I feel that they really care about me and are not just doing their job. I am so happy with my new office. I would not hesitate to recommend them to anyone needing care. Thank you.
16 June 2022
Helping Hands widnes look after my brother he is my world and I would love to Thank everyone who is involved in my brothers care. I can honestly say with all my heart that I have never met a care service like this. The carers who see my brother on a day to day basis, well what can I say, only amazing. I never thought I would be able to trust someone else to look after my brother the way I used to be able to and then these beautiful angelic carers, not only do they impress me with the way they care for my brother, my brother absolutely adores these girls. It melts my heart every time I see how he looks at them and how much he looks forward to seeing them every day. On the 12th not only did all the girls come to wish him a happy birthday but all the management and office staff also came out to wish my brother a happy birthday what more can you ask for, for your family member there is nothing they won't do for you and your family member.
03 May 2022
I contacted Helping Hands Home Care, the manager and her team late February 2022 to see if they had capacity to take Mum on their books. The manager and a staff member came to my mum and dads home talked us through the package and how we could adapt it. They were brilliant, my mum has Dementia and had just had a stroke but Dad was in denial and thought everything was going to be normal again. Convincing dad to have carers was very difficult as he really didn’t want anyone in the house. After the first week, I can tell you Dad is really happy with the girls that arrive twice a day for Mum and also Mum is happy. They encourage my mum to have a wash and get dressed every day which she wasn’t doing they are lovely and really understanding to her condition very dignified. I would definitely recommend Helping Hands as this has been a great deal of help to us and has taken a lot of pressure off me as dealing with a dementia patient is not easy and needs a lot of time and patience to encourage her to do things.
21 February 2022
Helping Hands Home Care has surpassed all our expectations. They have provided the support Dad needs, with a personal touch and a genuine interest for his well-being. Having done their homework on Dad’s life history, the carers have a great rapport with him, and to Dad every visit is like a friend dropping by. They understand his dementia and have been alert to changes in his condition. Through excellent communication and timely feedback, we have been able to agree amendments to Dad’s support package. We are fully satisfied with Helping Hands Home Care as we know Dad is well cared for, receiving first-class support, perfectly complementing the care being provided by the family. Helping Hands has been our saviour, as they have rid us of the stress and concern heaped upon us by our previous care provider who provided a less than satisfactory service. We admire the professionalism of all the carers and the management team, especially his main carer who has gone above and beyond. Thank you Helping Hands.
17 February 2022
Sitting service. Helping Hands Home Care (Widnes) management fully understand and are very sympathetic towards the needs of Mum and are very supportive towards the family. Carer very kind, patient and even had Mum laughing which rarely happens these days due to her mixed dementia. They had no problem accommodating the days and times we needed.
16 February 2022
My Uncle has been in receipt of care from Helping Hands Home Care (Widnes) for some time now and is delighted with the care and attention that he receives. He is an elderly gentleman who lives by himself, he looks forward to a call from a friendly and caring person. They take him to appointments, help with shopping and manage his affairs. Also, they help with the preparation of meals, light housework and washing clothes. Due to work commitments Helping Hands cannot always send the same person, however on every occasion he has been pleased with the replacement. I have no hesitation in promoting them as a first class service, as his next of kin they always keep me updated with any issues.
07 February 2022
Mum transferred from the Warrington branch to the Widnes branch in September 2021. She was never keen on the idea of receiving help and support in her own home so we knew the transition would be tricky. However, from the outset, the whole team have worked flexibly, from the organisation of the rota, to adapting her care plan, to communicating regularly with us about her and any changes we needed to know of. The team who support her are very caring, kind, enthusiastic and proactive in their help around the house and attending to her needs. One member is outstanding in her care for our mum. They always keep us very well informed. The manager acts and cares for Mum above and beyond our expectations. She is excellent in her role. We would highly recommend Helping Hands Home Care (Widnes).
Latest Reviews for Helping Hands Home Care (Widnes)
24 October 2025
Thank you very much for the support and care I have received over the past 6 months. All the carers who came to me were kind and friendly and happy to do whatever I asked! I am much better now and I hope to be able to manage on my own. Some of the carers were assigned to come to me quite often and became friends. I hope not to need you again in the near future but I want to give you all my best wishes and will be happy to see you again if that's what we need to do.
24 September 2025
My mum has been with helping hands now for over 12 months since being diagnosed with dementia and being bed bound upon release from hospital. To keep her in her home we knew we would need help and after much research we believe we have chosen the best available care for our mother. Nothing is to much trouble they also do weekly shop for her as we work long hours so also take the pressure of us. Recently she had a complete new kitchen fitted which would have been stress for mum but the carers went above and beyond to get her through it with as least disruption as possible. Dealing with management with any issues is a comfort as they are so helpful and knowledgeable solve the problems very efficiently. Our mother need extra visits put in and this was sorted very swiftly and professionally.
15 September 2025
Helping hands staff really care for my mum with dedicated care always arrive on time via rota arranged they help by doing mums hygiene , showering making sure mums dry and in clean clothes and hair dry make her meals and drinks ,light cleaning
15 September 2025
The Carers from Helping Hands were always kind, professional, prompt and supportive of my aunt. They provided her and myself with reassurance that she was always comfortable, safe and surrounded with people who we knew really cared. Over the time that they visited her they became her new friends or as she said " my girls', always courteous and placing May at the centre of their attentions. Most pleasing were their bright smiles and positive attitudes which ensured that May started and ended each day with smiles and love. The Quality Assurance offered by the company was outstanding , checking regularly with us that the service was of the highest quality whilst also giving us both an opportunity to raise any concerns - of which there where none! Thank you does not seem enough to express my sincere gratitude to all the carers and the management team for their hard work. You promised quality care at home and you gave it. I wish you every success in the future
22 August 2025
Iv been a service user for a while now with helping hands and I couldn't be happier with both the office staff/management, excellent professionalism across all fronts and never had any issues. All amazing people, great characters and very welcoming all at the same time. The office themselves are very accommodating and I could not be happier with everyone. The carers go above and beyond in every way xxx
18 August 2025
The carers from Helping Hands are incredible and I literally couldn't cope without them. They have got to know my husband really well and go the extra mile to make sure he has everything he needs. They are kind, non-judgemental and patient. They are also there to listen to me too which means a lot. They are true angels. The management team are also excellent, they regularly check in with me and keep me updated with any issues or changes. Thanks to Helping Hands i have been able to continue working and my stress levels have reduced as I know my husband is being cared for. Thank you for everything x
02 April 2025
I am the clients daughter. I support mum as she has dementia. I am happy with the review and so is mum. All needs met. Amy problems are dealt with.
26 February 2025
Helping Hands Home Care have been caring for my 96 year old Mum, who has dementia, for nearly 2 years. Without their excellent care she would not have been able to continue to live at home. To begin with, my Mum was a little apprehensive about having people coming into her home, but the carers are lovely and friendly and she quickly became comfortable with them. My Mum's needs have increased during this time and Helping Hands have always responded quickly to her changing needs. I am very happy with the service that they provide and have no hesitation in recommending them.
17 March 2023
Where do I start...My dad didn't want anyone going in his house (he is 90 years old), very much against it. Now he totally looks forward to the carers coming. The carers are so good with him and treat him as if he is one of their own I really didn't think it would go well, but now I can relax a little knowing he is in safe hands. The girls that come out to him are absolutely outstanding in my opinion, they do an amazing job and deserve a pat on the back. Would certainly recommend it! Thank you Helping Hands
16 March 2023
Helping hands have been caring for my son for over 2 years now, we have care for 6 hours during the day plus a bedtime call. The carers my son has are truly amazing, wonderful human beings who make sure my son is happy and comfortable and all his personal care is done just how he likes it. They keep him upbeat and have a great laugh during their time here or comfort him if needed, they take time to make a difference in his day. The new manager is a credit to the company and I know the Widnes branch is in good hands she looks after the carers while the carers look after our loved ones and because they genuinely care this job can be emotional for them too! I have high standards and want the best care for my son, that is what we get! All the carers are angels who have big hearts I can’t thank them enough for all their hard work each day.
15 March 2023
Having complex needs means that I require many hours of care throughout the day and calls in the evening/night. These calls include personal care, giving medication and companionship. So finding a good care company was essential, that's where Helping Hands comes into this. Helping Hands is an excellent care company, the staff who come out to help with my care are very caring, helpful, kind, funny and very good at their job. I couldn't ask for more and I'm very grateful to Helping Hands for training and providing the amazing girls who come to care for me. I have an amazing relationship with a few of the staff. The management is also very good and happy to help with any questions or concerns in which I may have. I was also very fortunate to have the opportunity to go on a bucket list trip to America, on which I went with two of the most amazing carers from Helping Hands. Even when I was in America my care was second to none and I couldn't have done it without them. I 100% recommend HH Care!
18 August 2022
They care. Simple as that. We have been with helping hands for a few months now and have no complaints. The app is great to keep up with how things are going on a daily basis. Also the requests we have put in place can be seen that they’ve been done. Definitely recommend.
16 August 2022
The staff were all very professional and responsive regularly keeping me updated regarding any concerns or issues. They were polite, helpful and related well to my father and could often make him laugh. Several of the staff were truly outstanding. My father enjoyed their visits and enjoyed a good relationship with them. The manager ensured everything ran smoothly and was very proactive.
17 June 2022
Since I moved to Widnes Helping Hands from another branch I have been extremely impressed with their professionalism and their dedication to provide an exceptional service. The managerial staff go above and beyond to make sure I'm happy, keep in regular contact with rotas and notify me quickly of any changes and I feel that their client's satisfaction and wellbeing is a priority. The carers I've had have been polite, kind, friendly, lovely hard working ladies who are there to help with my every need and they always brighten my day when they come.I feel that they really care about me and are not just doing their job. I am so happy with my new office. I would not hesitate to recommend them to anyone needing care. Thank you.
16 June 2022
Helping Hands widnes look after my brother he is my world and I would love to Thank everyone who is involved in my brothers care. I can honestly say with all my heart that I have never met a care service like this. The carers who see my brother on a day to day basis, well what can I say, only amazing. I never thought I would be able to trust someone else to look after my brother the way I used to be able to and then these beautiful angelic carers, not only do they impress me with the way they care for my brother, my brother absolutely adores these girls. It melts my heart every time I see how he looks at them and how much he looks forward to seeing them every day. On the 12th not only did all the girls come to wish him a happy birthday but all the management and office staff also came out to wish my brother a happy birthday what more can you ask for, for your family member there is nothing they won't do for you and your family member.
03 May 2022
I contacted Helping Hands Home Care, the manager and her team late February 2022 to see if they had capacity to take Mum on their books. The manager and a staff member came to my mum and dads home talked us through the package and how we could adapt it. They were brilliant, my mum has Dementia and had just had a stroke but Dad was in denial and thought everything was going to be normal again. Convincing dad to have carers was very difficult as he really didn’t want anyone in the house. After the first week, I can tell you Dad is really happy with the girls that arrive twice a day for Mum and also Mum is happy. They encourage my mum to have a wash and get dressed every day which she wasn’t doing they are lovely and really understanding to her condition very dignified. I would definitely recommend Helping Hands as this has been a great deal of help to us and has taken a lot of pressure off me as dealing with a dementia patient is not easy and needs a lot of time and patience to encourage her to do things.
21 February 2022
Helping Hands Home Care has surpassed all our expectations. They have provided the support Dad needs, with a personal touch and a genuine interest for his well-being. Having done their homework on Dad’s life history, the carers have a great rapport with him, and to Dad every visit is like a friend dropping by. They understand his dementia and have been alert to changes in his condition. Through excellent communication and timely feedback, we have been able to agree amendments to Dad’s support package. We are fully satisfied with Helping Hands Home Care as we know Dad is well cared for, receiving first-class support, perfectly complementing the care being provided by the family. Helping Hands has been our saviour, as they have rid us of the stress and concern heaped upon us by our previous care provider who provided a less than satisfactory service. We admire the professionalism of all the carers and the management team, especially his main carer who has gone above and beyond. Thank you Helping Hands.
17 February 2022
Sitting service. Helping Hands Home Care (Widnes) management fully understand and are very sympathetic towards the needs of Mum and are very supportive towards the family. Carer very kind, patient and even had Mum laughing which rarely happens these days due to her mixed dementia. They had no problem accommodating the days and times we needed.
16 February 2022
My Uncle has been in receipt of care from Helping Hands Home Care (Widnes) for some time now and is delighted with the care and attention that he receives. He is an elderly gentleman who lives by himself, he looks forward to a call from a friendly and caring person. They take him to appointments, help with shopping and manage his affairs. Also, they help with the preparation of meals, light housework and washing clothes. Due to work commitments Helping Hands cannot always send the same person, however on every occasion he has been pleased with the replacement. I have no hesitation in promoting them as a first class service, as his next of kin they always keep me updated with any issues.
07 February 2022
Mum transferred from the Warrington branch to the Widnes branch in September 2021. She was never keen on the idea of receiving help and support in her own home so we knew the transition would be tricky. However, from the outset, the whole team have worked flexibly, from the organisation of the rota, to adapting her care plan, to communicating regularly with us about her and any changes we needed to know of. The team who support her are very caring, kind, enthusiastic and proactive in their help around the house and attending to her needs. One member is outstanding in her care for our mum. They always keep us very well informed. The manager acts and cares for Mum above and beyond our expectations. She is excellent in her role. We would highly recommend Helping Hands Home Care (Widnes).