Submit a Review for Home Instead (Burton Upon Trent)
Gretton House, Waterside Court, Third Ave, Burton-on-Trent, DE14 2WQ
View full details of Home Instead (Burton Upon Trent)Latest Reviews for Home Instead (Burton Upon Trent)
03 November 2025
Home Instead support my mum when I am away on holiday, as I am her full time Carer.
Mum had another domcillary company, whilst I was away on a previous holiday, who were organised by Social Workers. Whilst they provided mum with her basic care needs, they were not engaging or interested in my
mum and who she is. This made my mum reluctant to having care as she did not feel comfortable having these strangers coming into her home.
I really wanted my Mum to have the best experience possible, whilst I am not able to be with her. So I decided that I would contact Home Instead as I know thay have a great team of Carergivers who really do care about the people they look after. Lynne could not do enough to make sure that everything went well for Mum whilst I was away. Lynne chose the Caregivers best suited to my Mums needs and personality. The Caregivers were amazing, and Mum got on so well with them, she particulary loved Tammy and could be heard laughing away together.
Thank You
12 February 2025
Although we are only at the start of our caring journey I have been blown away by how brilliant Home Instead has been. From the first call to the set up visit to the first caring sessions, they have been caring, professional, thorough and supportive. We were hugely let down by another care company
and were edgy about trying again but Home Instead, especially the care coordinator, who has given me total confidence again. They have taken the time to find out about my dad the person, not just the elderly disabled man who needs care. Would recommend to anyone and so unbelievably pleased we found them.
07 February 2025
The entire care team has been really great with my mum who initially resented needing carers but quickly developed a great relationship with them. As well as providing the personal care she needs, they have simply spent time with her and provided much needed social contact. Nothing has been too much
trouble for the team to deal with. Their communication with the family has been excellent at all stages.
13 June 2024
The carer who does chiropody is excellent. She is very experienced with dementia patients and very caring. Since having her care my husband's feet have improved and he is noticing the difference. We are very pleased with her service.
04 June 2024
From the first point of contact and right to the final visit, in fact even once the contract had finished, we were as a family delighted with the service given. Nothing seemed too much trouble, everything was solution-centred for our mum and ourselves. Mum enjoyed every carer she came into contact
with. Communication with us as family members was excellent. We would not hesitate to use Home Instead again. Definitely recommend them 100%.
04 June 2024
We are very pleased with the care that Home Instead give to my mother. All the staff are Kind and compassionate, you would think that Mum was part of their family.
Thank you for your high-quality professional help at this difficult time.
04 June 2024
I can't say any more than 'excellent'!
Everything asked of them was done in a very positive, helpful manner.
As I told my carer I would love to see her again sometime, preferably not in a professional capacity.
I would absolutely, definitely use their services again.
22 May 2024
Homestead provides a caring, kind, and professional service to the clients and their families. The office team is always helpful, the care coordinator is always available and the carers always put the client's needs and well-being as their priority. I would like to thank the team at Homeinstead
Burton, for their help over the past 2 years and the care shown to my Dad.
09 May 2024
I must commend all the staff involved with the running of the Home Instead Burton office during the time we used the carer system. I was forced to make a number of changes to the care plan, this was carried out with the efficient and pleasant nature of the office staff and carers.
I would like to
highly commend two carers in particular for their help and support, both showed great compassion and a willingness to help support my needs.
I will have no reservations about using your home care provision in the future.
Thank you.
09 May 2024
The team who looked after my father were lovely. Even though there was a language barrier, they managed to help my father.
They were all very professional and caring, I would definitely recommend them.
08 May 2024
My mum receives a good level of care from Home Instead. She enjoys her daily visits not only with the support given but also the company of having someone to chat to. The carers give me reassurance that Mum will have taken her medication and that she is washed and dressed appropriately. They also
help with general housework.
Any contact I've had with carers and the office has been very good.
25 April 2024
We had a lovely team looking after Dad at home up until he had to go into a care home, that was last May. Since then we have continued with Home Instead in their capacity as companions to visit Mum, take her out and help her around the house. They have all been so loving and caring to both Mum and
Dad, and it was so nice that when Dad sadly passed away at the end of March, the girls came and celebrated his life with us at his funeral. Such a wonderful gesture and we greatly appreciated it. As a family, it is difficult to express how thankful we are at the professional and dedicated manner, not to mention the love and care the team has shown to first Dad and now Mum. We are totally happy we have Home Instead to make all our lives a lot easier
24 April 2024
I found Home Instead to be very professional and genuinely caring about their clients. The carers spoke to my Dad in a friendly manner. He was sceptical at first but they put him at ease. Nothing was too much trouble. Sadly one of the carers found my Dad on the morning he'd passed away; she remained
with him and made the necessary calls to ensure the District Nurse attended. When the family arrived we were comforted to have her there.
26 June 2023
Overall service is very good and better communication from the office if the carer has been changed for one reason or another.
30 May 2023
I don't know what we would have done without the fantastic, skilled and caring team at Home Instead Burton. They have been so flexible and supportive during a very difficult time when both my parent's care needs have escalated. They put wrap-around care in with four days' notice whilst they
recruited a brilliant live-in carer for us. They have supported me when I have been overwhelmed with everything. I know that they care for my mum and dad, they are like an extended part of our family whilst maintaining appropriate professional boundaries. I can't thank or recommend them highly enough.
25 May 2023
Really pleased with the help I get from Home Instead. Friendly and professional.
The staff are always on time and keen to help with anything they can. They also make good suggestions to help around the house.
23 May 2023
Home Instead (Burton Upon Trent) cared for Mum for three and a half years before she finally had to go into residential care. The care they provided was excellent. She had her own team of carers which led to a very personal approach. They were all extremely kind and offered all the support and
friendship Mum needed. Home Instead very carefully tailored the care to Mum's specific needs, the carers were very punctual and nothing was too much trouble. Mum also attended the day centre in Wood Street and the monthly choir which she enjoyed immensely. The staff at Home Instead supported all the family and were very responsive to our needs and requests. I would definitely recommend Home Instead.
23 May 2023
My partner was cared for by Home Instead for 2 years and they also supported me during that time until he passed away. Due to him at times being difficult, we had a very small team who assisted with personal care and took him out. If a new carer had to come in we were always introduced to them to
ensure we were happy and they got on with him. I couldn't fault the care that was given and how caring they were and the interaction they had with him. If ever I needed additional care at short notice they always tried to accommodate this. When my partner passed away the carers were very kind to me and said that they missed coming in to him. I got great comfort from this and would recommend Home Instead to anyone who needed care.
18 May 2023
My father started using the services of Home Instead earlier this year. The staff on the phone are so professional, caring and understanding and you always feel that the client’s views are listened to. If there is an issue, and there have only been minor questions rather than issues, then we are
called back promptly with an answer. The carers are wonderful, Dad only ever has positive comments and he feels really comfortable with them. They are always on time and make time to speak to Dad as well as completing the necessary tasks. Home Instead have really impressed Dad and the whole family. I recommend them to anyone looking to make that difficult choice of employing carers.
18 May 2023
The support Mum gets is great, the carers are sympathetic and understanding of Mum's needs, I am told should there be any problems and all issues are dealt with sensitively and promptly. The relationship between patient and carer is always put to the front and the care team have helped out with any
requests I have made for additional shifts or shift changes. I value the service Mum gets and my relationships with the team I have met and the management.
Latest Reviews for Home Instead (Burton Upon Trent)
03 November 2025
Home Instead support my mum when I am away on holiday, as I am her full time Carer.
Mum had another domcillary company, whilst I was away on a previous holiday, who were organised by Social Workers. Whilst they provided mum with her basic care needs, they were not engaging or interested in my
mum and who she is. This made my mum reluctant to having care as she did not feel comfortable having these strangers coming into her home.
I really wanted my Mum to have the best experience possible, whilst I am not able to be with her. So I decided that I would contact Home Instead as I know thay have a great team of Carergivers who really do care about the people they look after. Lynne could not do enough to make sure that everything went well for Mum whilst I was away. Lynne chose the Caregivers best suited to my Mums needs and personality. The Caregivers were amazing, and Mum got on so well with them, she particulary loved Tammy and could be heard laughing away together.
Thank You
12 February 2025
Although we are only at the start of our caring journey I have been blown away by how brilliant Home Instead has been. From the first call to the set up visit to the first caring sessions, they have been caring, professional, thorough and supportive. We were hugely let down by another care company
and were edgy about trying again but Home Instead, especially the care coordinator, who has given me total confidence again. They have taken the time to find out about my dad the person, not just the elderly disabled man who needs care. Would recommend to anyone and so unbelievably pleased we found them.
07 February 2025
The entire care team has been really great with my mum who initially resented needing carers but quickly developed a great relationship with them. As well as providing the personal care she needs, they have simply spent time with her and provided much needed social contact. Nothing has been too much
trouble for the team to deal with. Their communication with the family has been excellent at all stages.
13 June 2024
The carer who does chiropody is excellent. She is very experienced with dementia patients and very caring. Since having her care my husband's feet have improved and he is noticing the difference. We are very pleased with her service.
04 June 2024
From the first point of contact and right to the final visit, in fact even once the contract had finished, we were as a family delighted with the service given. Nothing seemed too much trouble, everything was solution-centred for our mum and ourselves. Mum enjoyed every carer she came into contact
with. Communication with us as family members was excellent. We would not hesitate to use Home Instead again. Definitely recommend them 100%.
04 June 2024
We are very pleased with the care that Home Instead give to my mother. All the staff are Kind and compassionate, you would think that Mum was part of their family.
Thank you for your high-quality professional help at this difficult time.
04 June 2024
I can't say any more than 'excellent'!
Everything asked of them was done in a very positive, helpful manner.
As I told my carer I would love to see her again sometime, preferably not in a professional capacity.
I would absolutely, definitely use their services again.
22 May 2024
Homestead provides a caring, kind, and professional service to the clients and their families. The office team is always helpful, the care coordinator is always available and the carers always put the client's needs and well-being as their priority. I would like to thank the team at Homeinstead
Burton, for their help over the past 2 years and the care shown to my Dad.
09 May 2024
I must commend all the staff involved with the running of the Home Instead Burton office during the time we used the carer system. I was forced to make a number of changes to the care plan, this was carried out with the efficient and pleasant nature of the office staff and carers.
I would like to
highly commend two carers in particular for their help and support, both showed great compassion and a willingness to help support my needs.
I will have no reservations about using your home care provision in the future.
Thank you.
09 May 2024
The team who looked after my father were lovely. Even though there was a language barrier, they managed to help my father.
They were all very professional and caring, I would definitely recommend them.
08 May 2024
My mum receives a good level of care from Home Instead. She enjoys her daily visits not only with the support given but also the company of having someone to chat to. The carers give me reassurance that Mum will have taken her medication and that she is washed and dressed appropriately. They also
help with general housework.
Any contact I've had with carers and the office has been very good.
25 April 2024
We had a lovely team looking after Dad at home up until he had to go into a care home, that was last May. Since then we have continued with Home Instead in their capacity as companions to visit Mum, take her out and help her around the house. They have all been so loving and caring to both Mum and
Dad, and it was so nice that when Dad sadly passed away at the end of March, the girls came and celebrated his life with us at his funeral. Such a wonderful gesture and we greatly appreciated it. As a family, it is difficult to express how thankful we are at the professional and dedicated manner, not to mention the love and care the team has shown to first Dad and now Mum. We are totally happy we have Home Instead to make all our lives a lot easier
24 April 2024
I found Home Instead to be very professional and genuinely caring about their clients. The carers spoke to my Dad in a friendly manner. He was sceptical at first but they put him at ease. Nothing was too much trouble. Sadly one of the carers found my Dad on the morning he'd passed away; she remained
with him and made the necessary calls to ensure the District Nurse attended. When the family arrived we were comforted to have her there.
26 June 2023
Overall service is very good and better communication from the office if the carer has been changed for one reason or another.
30 May 2023
I don't know what we would have done without the fantastic, skilled and caring team at Home Instead Burton. They have been so flexible and supportive during a very difficult time when both my parent's care needs have escalated. They put wrap-around care in with four days' notice whilst they
recruited a brilliant live-in carer for us. They have supported me when I have been overwhelmed with everything. I know that they care for my mum and dad, they are like an extended part of our family whilst maintaining appropriate professional boundaries. I can't thank or recommend them highly enough.
25 May 2023
Really pleased with the help I get from Home Instead. Friendly and professional.
The staff are always on time and keen to help with anything they can. They also make good suggestions to help around the house.
23 May 2023
Home Instead (Burton Upon Trent) cared for Mum for three and a half years before she finally had to go into residential care. The care they provided was excellent. She had her own team of carers which led to a very personal approach. They were all extremely kind and offered all the support and
friendship Mum needed. Home Instead very carefully tailored the care to Mum's specific needs, the carers were very punctual and nothing was too much trouble. Mum also attended the day centre in Wood Street and the monthly choir which she enjoyed immensely. The staff at Home Instead supported all the family and were very responsive to our needs and requests. I would definitely recommend Home Instead.
23 May 2023
My partner was cared for by Home Instead for 2 years and they also supported me during that time until he passed away. Due to him at times being difficult, we had a very small team who assisted with personal care and took him out. If a new carer had to come in we were always introduced to them to
ensure we were happy and they got on with him. I couldn't fault the care that was given and how caring they were and the interaction they had with him. If ever I needed additional care at short notice they always tried to accommodate this. When my partner passed away the carers were very kind to me and said that they missed coming in to him. I got great comfort from this and would recommend Home Instead to anyone who needed care.
18 May 2023
My father started using the services of Home Instead earlier this year. The staff on the phone are so professional, caring and understanding and you always feel that the client’s views are listened to. If there is an issue, and there have only been minor questions rather than issues, then we are
called back promptly with an answer. The carers are wonderful, Dad only ever has positive comments and he feels really comfortable with them. They are always on time and make time to speak to Dad as well as completing the necessary tasks. Home Instead have really impressed Dad and the whole family. I recommend them to anyone looking to make that difficult choice of employing carers.
18 May 2023
The support Mum gets is great, the carers are sympathetic and understanding of Mum's needs, I am told should there be any problems and all issues are dealt with sensitively and promptly. The relationship between patient and carer is always put to the front and the care team have helped out with any
requests I have made for additional shifts or shift changes. I value the service Mum gets and my relationships with the team I have met and the management.