Submit a Review for Treal Care UK Ltd
20-22 North Street, Hornchurch, RM11 1QX
View full details of Treal Care UK LtdLatest Reviews for Treal Care UK Ltd
08 January 2026
My wife was allocated this care company when she was released from hospital and bed bound for 4 months the management of this company is appalling carers regularly turned up 2hours late some times up to 3 hours they were never there when they were needed and you could not rely on them at all. If my
wife had been on her own she would have been in trouble there was no consistency with staff so you never knew who was going to walk through the door so no bond was established with any of the carers most of whom were ok but some just went through the motions. I had several conversations with the managers complaining about the service and the lateness and was assured things would improve but they never did so there staff planning is over ambitious and obviously un achievable. To sum up our experience it was stressful and substandard and would definitely not recommend this company.
05 August 2024
Outstanding. Treal carers have been attending my father for the past 3 months. My father has a terminal illness and his situation is further complicated because he is a born-deaf sign language user. Because of this communication barrier to his care my husband and I have moved in with him to offer
support and constant access to communication. The male carers (about 8 regular faces) have been incredibly caring and kind. They have gone above and beyond their duty by also being supportive of me as I care for my dad. They give me tips, share skill techniques, ask questions about my dad, and are genuinely interested in him as a person and are not just there to get the job done. They have voluntarily started picking up sign language as they have got to know Dad and its made a huge difference in a very difficult situation. I can honestly say that once my dad passes, as well as the enormous pain of losing such an amazing man, I will also miss his wonderful carers! Forever grateful.
28 March 2023
I am two weeks into a six-week emergency care package and I have found the service outstanding. As I understand it, the carers have quite a long journey by public transport, often difficult, but they are all cheerful, willing and helpful. Treal Care UK has got it right - lovely carers and
well-trained.
20 March 2023
When our time started with Treal Care UK, we had problems with carers arriving not suitable for the service we required, palliative care, but once a dedicated carer started with us, he was amazing. The carer took time with not only our father but also his wife and was even supporting on the day he
died. It's a shame Treal Care then sent a service user form and a letter to my father-in-law after he passed away. The carers are great, the office staff not so.
22 February 2023
We have been extremely grateful for the care and consideration that the care team are giving my Dad. They have all been respectful, and helpful. It's a relief to know that he is getting looked after so well during his end of life. When they are seeing dad they speak softly to him and gently when
handling him. Always telling him what is happening, regardless of whether he is aware or not. One of the care team always has the foresight to make sure that as a family we are ok too. He is very attentive and shares our concerns when they arise.
30 January 2023
The overall care we are receiving is first-class/outstanding. The carers are always helpful and friendly and will always ask after other family members. If we have any concerns they are always prompt in their response and will do their very best to support us.
19 January 2023
We have had care since October and are so thankful for this service. My husband was not expected to live more than 2/3 weeks but he's such a strong fighter and determined not to let his cancer get him.
19 January 2023
We are very grateful to all members of the Treal Care UK team who looked after our father very well. They showed kindness and compassion to him and the family. They were courteous and efficient. We will always be grateful for the care they gave him which allowed him to stay in his own home until he
died peacefully and with dignity last week.
07 November 2022
All staff are very respectful and kind. Treated my husband with dignity.
14 September 2022
Treal provided care for my grandmother upon her release from the hospital, where she was discharged bedbound and on end-of-life care. Treal provided food, and any personal care needs taken care of. I felt that the care given to my loved one was exceptional and felt at ease having the carers look
after her. The carers were friendly, attentive and professional. I found the office staff also incredible, and any issues which arose were quickly taken care of professionally and empathetically.
05 September 2022
All the carers are very good! They do everything I want. They come in and use the key safe, they know where everything is and they make me feel very comfortable. Our case worker is very lovely and we can call her if we need anything, regarding our care package.
20 July 2022
I would have no hesitation in recommending Treal Care. They were absolutely tremendous with all the help they gave me for my late husband. In fact, they became part of my family, and without their help, I could not have managed.
So a great big thank you to everybody.
01 June 2022
Excellent carers. They always treat you with dignity and respect. They are also willing to talk to you about any concerns and are open and honest in their responses. A very good care service.
07 March 2022
Carers are all lovely. They treated my mum with love and dignity. Lovely souls working here. Thank you.
22 February 2022
Absolutely fantastic level of care. Very reliable, punctual and a great team of individuals who took wonderful care of my mother for twenty weeks. 10/10 - brilliant.
16 February 2022
I found Treal Carers very good, reliable and hard-working with their treatment towards my father.
19 January 2022
My husband was being treated for a very aggressive and rapidly spreading cancer. The care was palliative. His condition deteriorated daily and he was in a great deal of pain, gradually losing the use of his legs, then arms etc. He became incontinent and was unable to move. Without the help of the
carers who came four times a day, we would have been lost. They were invariably kind, considerate, cheerful and hard-working. Thank you so much. I only wish they hadn't had to rely on public transport.
16 November 2021
My mother was cared for by the exceptional staff at Treal Care. They provided an excellent service, which was so personal and met every need that my mum and our family required at a very difficult time in her and our lives. I want to thank everyone for listening and supporting our family with any
concerns and questions that we had. I wouldn't hesitate to recommend their service, thank you.
20 October 2021
Very rude. Neglected my mum who has Huntingdon's (limited mobility). The staff in the office are very very rude. The carer failed to leave lunch for my mum and the manager was dismissive and unsympathetic. Very rude and unprofessional. I have cancelled contracts as I was using them at least twice a
week. The manager also accused me of lying, suggesting the carer had left food which is even more concerning as a company. I have complained about meds being left on the floor where they weren’t given to my mum properly, and carers sent on the wrong day. There is only one decent carer if you are fortunate to have her, but if you value your loved ones then do not use.
07 October 2021
I cannot express our gratitude to Treal Care enough.
The carers were amazing. Just the right combination of kindness, professionalism, and humor. My dad felt so comfortable and confident with every single carer who came in to take care of him. They were above and beyond all expectations.
I would
recommend Treal Care without hesitation.
We will never forget how they made a very difficult time for our family a little easier.
Latest Reviews for Treal Care UK Ltd
08 January 2026
My wife was allocated this care company when she was released from hospital and bed bound for 4 months the management of this company is appalling carers regularly turned up 2hours late some times up to 3 hours they were never there when they were needed and you could not rely on them at all. If my
wife had been on her own she would have been in trouble there was no consistency with staff so you never knew who was going to walk through the door so no bond was established with any of the carers most of whom were ok but some just went through the motions. I had several conversations with the managers complaining about the service and the lateness and was assured things would improve but they never did so there staff planning is over ambitious and obviously un achievable. To sum up our experience it was stressful and substandard and would definitely not recommend this company.
05 August 2024
Outstanding. Treal carers have been attending my father for the past 3 months. My father has a terminal illness and his situation is further complicated because he is a born-deaf sign language user. Because of this communication barrier to his care my husband and I have moved in with him to offer
support and constant access to communication. The male carers (about 8 regular faces) have been incredibly caring and kind. They have gone above and beyond their duty by also being supportive of me as I care for my dad. They give me tips, share skill techniques, ask questions about my dad, and are genuinely interested in him as a person and are not just there to get the job done. They have voluntarily started picking up sign language as they have got to know Dad and its made a huge difference in a very difficult situation. I can honestly say that once my dad passes, as well as the enormous pain of losing such an amazing man, I will also miss his wonderful carers! Forever grateful.
28 March 2023
I am two weeks into a six-week emergency care package and I have found the service outstanding. As I understand it, the carers have quite a long journey by public transport, often difficult, but they are all cheerful, willing and helpful. Treal Care UK has got it right - lovely carers and
well-trained.
20 March 2023
When our time started with Treal Care UK, we had problems with carers arriving not suitable for the service we required, palliative care, but once a dedicated carer started with us, he was amazing. The carer took time with not only our father but also his wife and was even supporting on the day he
died. It's a shame Treal Care then sent a service user form and a letter to my father-in-law after he passed away. The carers are great, the office staff not so.
22 February 2023
We have been extremely grateful for the care and consideration that the care team are giving my Dad. They have all been respectful, and helpful. It's a relief to know that he is getting looked after so well during his end of life. When they are seeing dad they speak softly to him and gently when
handling him. Always telling him what is happening, regardless of whether he is aware or not. One of the care team always has the foresight to make sure that as a family we are ok too. He is very attentive and shares our concerns when they arise.
30 January 2023
The overall care we are receiving is first-class/outstanding. The carers are always helpful and friendly and will always ask after other family members. If we have any concerns they are always prompt in their response and will do their very best to support us.
19 January 2023
We have had care since October and are so thankful for this service. My husband was not expected to live more than 2/3 weeks but he's such a strong fighter and determined not to let his cancer get him.
19 January 2023
We are very grateful to all members of the Treal Care UK team who looked after our father very well. They showed kindness and compassion to him and the family. They were courteous and efficient. We will always be grateful for the care they gave him which allowed him to stay in his own home until he
died peacefully and with dignity last week.
07 November 2022
All staff are very respectful and kind. Treated my husband with dignity.
14 September 2022
Treal provided care for my grandmother upon her release from the hospital, where she was discharged bedbound and on end-of-life care. Treal provided food, and any personal care needs taken care of. I felt that the care given to my loved one was exceptional and felt at ease having the carers look
after her. The carers were friendly, attentive and professional. I found the office staff also incredible, and any issues which arose were quickly taken care of professionally and empathetically.
05 September 2022
All the carers are very good! They do everything I want. They come in and use the key safe, they know where everything is and they make me feel very comfortable. Our case worker is very lovely and we can call her if we need anything, regarding our care package.
20 July 2022
I would have no hesitation in recommending Treal Care. They were absolutely tremendous with all the help they gave me for my late husband. In fact, they became part of my family, and without their help, I could not have managed.
So a great big thank you to everybody.
01 June 2022
Excellent carers. They always treat you with dignity and respect. They are also willing to talk to you about any concerns and are open and honest in their responses. A very good care service.
07 March 2022
Carers are all lovely. They treated my mum with love and dignity. Lovely souls working here. Thank you.
22 February 2022
Absolutely fantastic level of care. Very reliable, punctual and a great team of individuals who took wonderful care of my mother for twenty weeks. 10/10 - brilliant.
16 February 2022
I found Treal Carers very good, reliable and hard-working with their treatment towards my father.
19 January 2022
My husband was being treated for a very aggressive and rapidly spreading cancer. The care was palliative. His condition deteriorated daily and he was in a great deal of pain, gradually losing the use of his legs, then arms etc. He became incontinent and was unable to move. Without the help of the
carers who came four times a day, we would have been lost. They were invariably kind, considerate, cheerful and hard-working. Thank you so much. I only wish they hadn't had to rely on public transport.
16 November 2021
My mother was cared for by the exceptional staff at Treal Care. They provided an excellent service, which was so personal and met every need that my mum and our family required at a very difficult time in her and our lives. I want to thank everyone for listening and supporting our family with any
concerns and questions that we had. I wouldn't hesitate to recommend their service, thank you.
20 October 2021
Very rude. Neglected my mum who has Huntingdon's (limited mobility). The staff in the office are very very rude. The carer failed to leave lunch for my mum and the manager was dismissive and unsympathetic. Very rude and unprofessional. I have cancelled contracts as I was using them at least twice a
week. The manager also accused me of lying, suggesting the carer had left food which is even more concerning as a company. I have complained about meds being left on the floor where they weren’t given to my mum properly, and carers sent on the wrong day. There is only one decent carer if you are fortunate to have her, but if you value your loved ones then do not use.
07 October 2021
I cannot express our gratitude to Treal Care enough.
The carers were amazing. Just the right combination of kindness, professionalism, and humor. My dad felt so comfortable and confident with every single carer who came in to take care of him. They were above and beyond all expectations.
I would
recommend Treal Care without hesitation.
We will never forget how they made a very difficult time for our family a little easier.