Submit a Review for Right at Home (Ipswich, Woodbridge & Felixstowe)
Unit 9, Dencora House, 34 White House Road, Ipswich, IP1 5LU
View Full Details of Right at Home (Ipswich, Woodbridge & Felixstowe)Latest Reviews for Right at Home (Ipswich, Woodbridge & Felixstowe)
10 October 2025
I was impressed from the beginning by the way the company's representative approached us as new clients, especially with my husband, who has early-stage dementia. The arrangements made were carried through. The chosen carer was obviously used to dealing with people and slotted into our routines. She was punctual, did not waste time and got on very well with my husband, who had rejected the idea of a carer. No complaints whatsoever.
01 October 2025
Very happy with the service provided.
25 September 2025
It has been an absolute pleasure over the last seven months, to be able to relax and know that Dad has been receiving the very highest levels of support from Right at Home, whilst caring for mum. Every person I have come into contact with has shown the utmost levels of professionalism, courtesy and compassion. I cannot express my thanks enough to the entire team for the way they effortlessly deliver an exceptional service and make everyone, me included, feel special and important. They instinctively know how to reassure people that they are in safe hands, and do it in a way that is totally unintrusive. Nothing is too much trouble, everything appears to be possible. Thank you Right at Home.
18 September 2025
I find it extremely difficult to normally provide reviews and feedback. Particularly on websites and various online platforms. But on this occasion I very much feel that it is necessary, to provide a review and offer feedback. When an individual needs to arrange their own care and support services, it is very important that the individual tries to choose a care provider that they feel is able to deliver the care and support that meets their own needs and requirements. There are a number of different care providers, that offer the same if not very similar services. It can be challenging and also cause an individual anxiety and worry, when trying to choose a care provider. I would highly recommend right at home all of the staff are very friendly and also very helpful. The company delivers a high level of care and support to their clients. Nothing is too much trouble.
11 September 2025
We needed to employ carers for 2 hours a day so that mum's live in carer could have a break. Three lovely carers were found very quickly and have been wonderful in supporting mum with her physio exercises and keeping her company. The carers have a rota and mum enjoys having different company on different days but from carers that she now knows. Everything runs very smoothly.
30 July 2025
From my initial telephone enquiry up to the start of care, arranging respite for my Mum has been a stress-free process. The kindness, empathy and professionalism I experienced was very reassuring and I was able to go on holiday, confident that Mum was being looked after - although I did check the app a couple of times whilst away! I found your charges reasonable with none of the hidden add-on's and extra's, that I discovered with other providers but at the end of the day peace of mind is priceless! I would not hesitate to use your services again or recommend you to others, in fact Mum has already mentioned you to a neighbour.
28 July 2025
After coming home from Hospital my mum had follow up care provided by others, which overall was very poor, however, I then contacted Right at Home, who had previously given my Mum care at home. They couldn't of been more helpful and got care in place for exactly when we needed it. The ladies that coordinate the carers are excellent and each Carer has been so good and helpful and they've given my Mum more confidence to help her stay at home. So many thanks to everyone at Right at Home.
25 July 2025
Having someone visit Mum has given my sister and I peace of mind. Mum really enjoys her visits, the flat is spotless, and Mum is happy and relaxed. We cannot recommend them enough. They discussed all her needs in detail and matched her carer really well.
25 July 2025
We recently met with the Manager from Right at Home to discuss care options for my father. From the very beginning, she was warm, kind and incredibly gentle in how she spoke with Dad, she made him feel completely at ease. She really took the time to understand his needs and communicated everything clearly and compassionately. She arranged for a caregiver to come out, who was absolutely lovely. She was friendly, professional and clearly knew what she was doing. In the end, we decided not to go ahead just yet, as my dad feels he does not need this level of care right now. But we were so impressed with the team that we will definitely be coming back when the time is right. Thanks again to your Manager and everyone at Right at Home.
02 July 2025
Excellent carers. Found the perfect carer for my mum. Mum really looks forward to when carer can com. One member of staff in particular is great support and so kind and good with mum. Mum looks forward to her visits and I am so much more at ease.
01 July 2025
Very impressed with the professionalism and care given to hubby over a long weekend . Such a good idea having the introduction of the carer with the client a few days before. I'm aiming to have small breaks over the next few months so will definitely use Right at Home again..
30 June 2025
It would be hard to overestimate just what a huge and positive impact our carer has had on both our mum and, as a result, our family. In just a couple of months she has become an invaluable member of our family, treating our mother with respect and dignity, speaking to her in a kind an adult way. She has come up with imaginative ideas to help mum get out and about (chair yoga is something new mum is trying) and shows care and compassion when mum feels less able to get out. As well as supporting mum, she does a first class job of the household chores that need doing (something so many cleaners and cleaning-carers, don't do to such a high standard). She is thorough with great attention to detail. Mum loves her visits - they get on so well and not only is there great mutual respect but they also have a good dose of fun. Mum would already be lost without her - she thinks the world of her and really looks forwards to her visits which we've now extended by an hour each visit.
04 June 2025
We are very happy with RAH, particularly our regular carer who us kind, empathetic and thinks widely around little jobs that need doing to help mum. We appreciate and read the call reports and like the regular contact from the office team.
30 May 2025
I'm so impressed with the care from beginning my request of help from one of the staff to the excellent help we received from our two brilliant overnight carers. We only needed help short term but the empathy and care extended to my husband was exemplary ..and I thank all in the team.
27 May 2025
We used Right at Home (Ipswich, Woodbridge & Felixstowe) for a short period to help my Mother get settled and back to normality after several months in hospital and care. We proved them to be a compassionate and professionally run organization that genuinely cared.
20 May 2025
The service provided by Right at Home is excellent. All the caregivers are friendly, helpful and professional. All communications with the office are excellent. Would highly recommend the company to everyone.
19 May 2025
The caregivers arrive on time, are really friendly and do their jobs well. If there are any issues, I ring the office and they are helpful and responsive. Receiving the schedule two weeks in advance means I can update my mum's diary so she knows exactly who is coming and when. We're very happy with the service.
19 May 2025
I continue to be impressed by the standard and consistency of care provided to my mother. She is treated with kindness and respect by her carers and appreciates being cared for by predominately the same care giver every day. She has formed a close bond with her carer who, because she knows her well, is able to spot if anything is amiss. I find it particularly reassuring to be able to read the carer's notes, and am always able to speak to someone in the office if I am concerned. Equally the office will always phone me if they are concerned.
23 April 2025
We've (my wife and I) been really pleased with the service from Right at Home - my Mum is not the easiest to deal with, especially as her stroke & dementia symptoms worsen, but the carers do a great job. It's an invaluable service to allow my wife and I some space to recharge (as we're fulltime caring for mum)
14 April 2025
From initial exploratory discussions to scheduling and delivery of care, the process has been very person centred tailored to Mum's initial needs as she continues in her recovery. Thank you and we will recommend you as an excellent caring company.
Latest Reviews for Right at Home (Ipswich, Woodbridge & Felixstowe)
10 October 2025
I was impressed from the beginning by the way the company's representative approached us as new clients, especially with my husband, who has early-stage dementia. The arrangements made were carried through. The chosen carer was obviously used to dealing with people and slotted into our routines. She was punctual, did not waste time and got on very well with my husband, who had rejected the idea of a carer. No complaints whatsoever.
01 October 2025
Very happy with the service provided.
25 September 2025
It has been an absolute pleasure over the last seven months, to be able to relax and know that Dad has been receiving the very highest levels of support from Right at Home, whilst caring for mum. Every person I have come into contact with has shown the utmost levels of professionalism, courtesy and compassion. I cannot express my thanks enough to the entire team for the way they effortlessly deliver an exceptional service and make everyone, me included, feel special and important. They instinctively know how to reassure people that they are in safe hands, and do it in a way that is totally unintrusive. Nothing is too much trouble, everything appears to be possible. Thank you Right at Home.
18 September 2025
I find it extremely difficult to normally provide reviews and feedback. Particularly on websites and various online platforms. But on this occasion I very much feel that it is necessary, to provide a review and offer feedback. When an individual needs to arrange their own care and support services, it is very important that the individual tries to choose a care provider that they feel is able to deliver the care and support that meets their own needs and requirements. There are a number of different care providers, that offer the same if not very similar services. It can be challenging and also cause an individual anxiety and worry, when trying to choose a care provider. I would highly recommend right at home all of the staff are very friendly and also very helpful. The company delivers a high level of care and support to their clients. Nothing is too much trouble.
11 September 2025
We needed to employ carers for 2 hours a day so that mum's live in carer could have a break. Three lovely carers were found very quickly and have been wonderful in supporting mum with her physio exercises and keeping her company. The carers have a rota and mum enjoys having different company on different days but from carers that she now knows. Everything runs very smoothly.
30 July 2025
From my initial telephone enquiry up to the start of care, arranging respite for my Mum has been a stress-free process. The kindness, empathy and professionalism I experienced was very reassuring and I was able to go on holiday, confident that Mum was being looked after - although I did check the app a couple of times whilst away! I found your charges reasonable with none of the hidden add-on's and extra's, that I discovered with other providers but at the end of the day peace of mind is priceless! I would not hesitate to use your services again or recommend you to others, in fact Mum has already mentioned you to a neighbour.
28 July 2025
After coming home from Hospital my mum had follow up care provided by others, which overall was very poor, however, I then contacted Right at Home, who had previously given my Mum care at home. They couldn't of been more helpful and got care in place for exactly when we needed it. The ladies that coordinate the carers are excellent and each Carer has been so good and helpful and they've given my Mum more confidence to help her stay at home. So many thanks to everyone at Right at Home.
25 July 2025
Having someone visit Mum has given my sister and I peace of mind. Mum really enjoys her visits, the flat is spotless, and Mum is happy and relaxed. We cannot recommend them enough. They discussed all her needs in detail and matched her carer really well.
25 July 2025
We recently met with the Manager from Right at Home to discuss care options for my father. From the very beginning, she was warm, kind and incredibly gentle in how she spoke with Dad, she made him feel completely at ease. She really took the time to understand his needs and communicated everything clearly and compassionately. She arranged for a caregiver to come out, who was absolutely lovely. She was friendly, professional and clearly knew what she was doing. In the end, we decided not to go ahead just yet, as my dad feels he does not need this level of care right now. But we were so impressed with the team that we will definitely be coming back when the time is right. Thanks again to your Manager and everyone at Right at Home.
02 July 2025
Excellent carers. Found the perfect carer for my mum. Mum really looks forward to when carer can com. One member of staff in particular is great support and so kind and good with mum. Mum looks forward to her visits and I am so much more at ease.
01 July 2025
Very impressed with the professionalism and care given to hubby over a long weekend . Such a good idea having the introduction of the carer with the client a few days before. I'm aiming to have small breaks over the next few months so will definitely use Right at Home again..
30 June 2025
It would be hard to overestimate just what a huge and positive impact our carer has had on both our mum and, as a result, our family. In just a couple of months she has become an invaluable member of our family, treating our mother with respect and dignity, speaking to her in a kind an adult way. She has come up with imaginative ideas to help mum get out and about (chair yoga is something new mum is trying) and shows care and compassion when mum feels less able to get out. As well as supporting mum, she does a first class job of the household chores that need doing (something so many cleaners and cleaning-carers, don't do to such a high standard). She is thorough with great attention to detail. Mum loves her visits - they get on so well and not only is there great mutual respect but they also have a good dose of fun. Mum would already be lost without her - she thinks the world of her and really looks forwards to her visits which we've now extended by an hour each visit.
04 June 2025
We are very happy with RAH, particularly our regular carer who us kind, empathetic and thinks widely around little jobs that need doing to help mum. We appreciate and read the call reports and like the regular contact from the office team.
30 May 2025
I'm so impressed with the care from beginning my request of help from one of the staff to the excellent help we received from our two brilliant overnight carers. We only needed help short term but the empathy and care extended to my husband was exemplary ..and I thank all in the team.
27 May 2025
We used Right at Home (Ipswich, Woodbridge & Felixstowe) for a short period to help my Mother get settled and back to normality after several months in hospital and care. We proved them to be a compassionate and professionally run organization that genuinely cared.
20 May 2025
The service provided by Right at Home is excellent. All the caregivers are friendly, helpful and professional. All communications with the office are excellent. Would highly recommend the company to everyone.
19 May 2025
The caregivers arrive on time, are really friendly and do their jobs well. If there are any issues, I ring the office and they are helpful and responsive. Receiving the schedule two weeks in advance means I can update my mum's diary so she knows exactly who is coming and when. We're very happy with the service.
19 May 2025
I continue to be impressed by the standard and consistency of care provided to my mother. She is treated with kindness and respect by her carers and appreciates being cared for by predominately the same care giver every day. She has formed a close bond with her carer who, because she knows her well, is able to spot if anything is amiss. I find it particularly reassuring to be able to read the carer's notes, and am always able to speak to someone in the office if I am concerned. Equally the office will always phone me if they are concerned.
23 April 2025
We've (my wife and I) been really pleased with the service from Right at Home - my Mum is not the easiest to deal with, especially as her stroke & dementia symptoms worsen, but the carers do a great job. It's an invaluable service to allow my wife and I some space to recharge (as we're fulltime caring for mum)
14 April 2025
From initial exploratory discussions to scheduling and delivery of care, the process has been very person centred tailored to Mum's initial needs as she continues in her recovery. Thank you and we will recommend you as an excellent caring company.