Submit a Review for Care Confidence Home Care
28 Bridge Road, Crosby, Liverpool, L23 6SG
View Full Details of Care Confidence Home CareLatest Reviews for Care Confidence Home Care
25 July 2025
I am really glad I have the manager's team at Care Confidence. It is a very good team. I am glad I have Care Confidence because I would be lost without them. I got ill with shingles, and two particular staff members really helped because I could not go out. The boss really cares when I'm very low, he is a good listener and really understands. This team helps a lot of people and the support worker are very good.
10 July 2025
Care Confidence is my first contact with any care company, which was due to my wife's illness, and I have not been disappointed with my dealings with them over the past 6 months. Many of their staff have attended to my wife. I have found the carers very experienced in their work, they are courteous and treat my wife with dignity, gentleness and kindness and with some humour. They are also punctual in their time keeping. The company is flexible if changes need to be made, and someone is always available to speak. In general, the company provide an excellent service when people are at their most vulnerable.
30 May 2025
Care Confidence is a very professional organisation. Management are always ready to hear requests and do their utmost to accommodate. The staff are wonderful. Always pleasant and ready to do any task that assists my husband or me. I cannot praise Care Confidence enough for the service they provide in a caring, practical way and dignity for the service user is always paramount.
22 May 2025
The staff have been courteous and friendly each visit. They have entered and exited my home in a careful way always announcing themselves when they arrive.
22 May 2025
A great company, very caring, a good understanding of clients' needs. First class in an emergency, i.e. I needed help to get this lady into her flat, up six steps - Ambulance were refusing to do it despite prior warning. This company have come out extra to contract to help this lady, can't ask for more.
07 April 2025
I would like to thank you for all the wonderful care I received last year. I have expressed my feelings to both the caring and financial assessment teams. The name Care Confidence is just right as every team member displays loving care towards me. I have had music and singing as part of my time with your team. Christmas day a carer dropped a small gift in the porch and New Years Eve a carer dropped round to wish a happy New Year. When your housebound its important to have carers who really care. My carers keep me happy and safe protecting my mental state. When my time is done with Care Confidence, I shall be sad that I am losing their great visits. Thank you for all you have done for me.
10 March 2025
My mother sadly passed away at the hospice on Wednesday where she had been for 6 weeks and prior to that in and out of hospital. Before this she had carers calling twice a day from Care Confidence. This family run business is so very caring even when mum was no longer having them to her home they kept in touch to see how she was. I would advise anyone who is looking for someone professional and caring to look after their loved ones to use Care Confidence. They are also looking after my father in law who is 101 and absolutely loves their visits to his house. Without them my mother and father in law would have had a very different experience as they come towards the end of their lives. I cannot praise them enough for their professional and caring attitude.
26 June 2024
I don't know where to start with thanking you all for the amazing care and support that has been given to my mum I have never met such a kind caring and yes even loving group of people you should walk with your halos held high. Nothing was a problem for you all just smiled and hugged and made everything right, I am honoured to have met you if anyone asks my advice for care and support at home then I will 100% be passing your names on I cannot say thank you to you enough you are all amazing.
24 May 2024
Honestly, they’ve been great. As a family we have 2 parents with dementia who care and confidence look after us. We do want the best care for our parents, and we certainly get it from the manager's team in difficult circumstances. It’s a very tough illness to manage and they do their best. They’re a lovely team. As a recruiter, to hear how the staff respects and likes the boss means there’s a good culture and ethos to the business. We appreciate everything they do. They also take on our feedback and regular requests without complaint. Thanks so much.
03 May 2024
I got care confidence for my dad who is 89 and has Parkinson’s. My dad settled well with the carers and they were all lovely and very professional. My dad got well looked after. The man who runs the company is also lovely and no matter what I asked him to do nothing was too much trouble. He was also very professional in the way he dealt with things. Unfortunately, my dad has had to go into a care home so we no longer require the services of care confidence but I would have no hesitation in recommending them to anyone. Big thank you to the manager and the team.
09 February 2024
Dad was always happy with the professional, friendly and supportive team of Care Confidence Home Care. As his daughter, they gave me peace of mind when I was unable to be with Dad. Dad sadly passed in October 2023, but I know he was grateful for that support enabling him to stay at home. Highly trusted and recommended - Care Confidence Home Care were the best support for my dad and can be for your loved ones too.
30 June 2023
Care Confidence Home Care was highly recommended to us by friends in a similar situation. Mum had been diagnosed with mixed dementia and was very unsteady on her feet, her health was also declining. After a sudden decline and a three-week stay in hospital, we realised that we would need carers if we were to keep Mum at home with her husband of sixty-five years. As a family, we all wanted to keep Mum at home and if possible, not in a nursing home. The owner/manager of Care Confidence visited us at home with Mum to discuss her needs and requirements. A care plan was tailored to include personal care, aid mobilisation/hoist, administer medication. They were the practical requirements but I must highlight the kindness, empathy and respect given to Mum by the owner/manager and every carer of the team. Mum was 'talked' to and shown 'dignity' every visit which put her at ease and built up a friendship which was so lovely for us to see. Care Confidence gave us the help we needed to give Mum a happy quality of life.
29 March 2023
We joined Care Confidence Home Care in July 2022, we were looking for personal care and companionship for our son. We found everything that we wanted and more with this company. Not only are the carers fantastic but the company itself is amazing, the owner is always at the end of the phone and no matter the situation will always try and find the solution to any issue. One main point about this company is that the owner will actually do client visits himself and is very hands-on. This is something that we never had with any previous care companies. Our son is a wheelchair user plus his medical conditions mean that food is an issue for him, however with the carers, they always ensure that his food is right for him and safe for him to eat. Our son is more relaxed, happy and willing to try new things and places since he has been cared for by Care Confidence. This means our family is happy knowing that he is the company's priority and he is completely safe with them. I would highly recommend.
26 January 2023
I could not be happier with the care that has been provided for my grandma since her care started only a few weeks ago. My grandma was not sure at first as she is a very independent lady and likes things done her way, the carers have been so patient, caring and understanding with her and she has taken to them so well now! My grandma loves seeing her carers now and even enjoys singing and dancing with them in the mornings which is lovely to read on the app while I am at university! I would recommend Care Confidence Home Care and their manager to anyone in need of support with their loved ones. 10/10!
09 November 2022
Excellent service allowing Mum to stay in her own home. Carers help Mum with personal care and some housework. Family have access to an app which allows carers to leave notes for the family. In twelve months we have not had a missed visit and no issues when we have needed to cancel as long as notice has been given.
22 August 2022
Reliable, professional, trustworthy and compassionate in everything they did to support my mother, whilst keeping her dignity and independence at all times. Care Confidence Home Care took the pressure off me knowing my mother was happy, safe and comfortable with the care team. I have no hesitation in recommending Care Confidence Home Care. Thank you all very much from my heart.
17 August 2022
Care Confidence Home Care have provided care and support for my mum since October 2021 when they stepped in to provide two care visits a day following time in hospital and her previous care provider couldn't continue providing it. Mum's mobility was reduced in May by a back problem and, at short notice, Care Confidence provided an additional visit each day. Their service has been invaluable to Mum and to me. Mum loved getting to know the staff who were attentive to her needs. Nothing seemed to be too much trouble for the carers or management. It's time now for Mum to make more new friends in the care home she's now gone into.
05 May 2022
I needed help when I returned from holiday with six fractures from a sudden fall down a flight of stairs. I live alone and was unable to dress unaided or prepare meals for myself. I was fortunate therefore to secure the services of the manager and his staff who were exemplary in their care. I can honestly say that they became friends in a very short space of time. Though they were needed for only a month, their help was a crucial factor in my recovery and I would have no hesitation in recommending them to others and in using their services again in the future.
17 February 2022
Care Confidence Home Care had been visiting my elderly father in his own home for four months until recently when, following a spell in hospital, his care needs increased significantly and we reluctantly decided to move him into a residential care home. I can honestly say that from the outset the service we received from Care Confidence has been second to none. The owner of the company and his team were absolutely brilliant in dealing with Dad in a compassionate and dignified manner and their dedication to the job and their clients was plain to see. Being able to keep track of Dad’s visits through the app was much appreciated and any queries or concerns we had were fully answered and addressed directly in a timely and efficient manner. I would have no hesitation in recommending Care Confidence for the excellent service they provide.
14 January 2022
Would very much recommend this company. They were really speedy in helping my dad out after a hip operation, even though it was Christmas/New Year. They did a very respectful but thorough assessment of how he was doing when we contacted them and then gave him really good support whilst he got back in action after his operation. Would definitely use them again.
Latest Reviews for Care Confidence Home Care
25 July 2025
I am really glad I have the manager's team at Care Confidence. It is a very good team. I am glad I have Care Confidence because I would be lost without them. I got ill with shingles, and two particular staff members really helped because I could not go out. The boss really cares when I'm very low, he is a good listener and really understands. This team helps a lot of people and the support worker are very good.
10 July 2025
Care Confidence is my first contact with any care company, which was due to my wife's illness, and I have not been disappointed with my dealings with them over the past 6 months. Many of their staff have attended to my wife. I have found the carers very experienced in their work, they are courteous and treat my wife with dignity, gentleness and kindness and with some humour. They are also punctual in their time keeping. The company is flexible if changes need to be made, and someone is always available to speak. In general, the company provide an excellent service when people are at their most vulnerable.
30 May 2025
Care Confidence is a very professional organisation. Management are always ready to hear requests and do their utmost to accommodate. The staff are wonderful. Always pleasant and ready to do any task that assists my husband or me. I cannot praise Care Confidence enough for the service they provide in a caring, practical way and dignity for the service user is always paramount.
22 May 2025
The staff have been courteous and friendly each visit. They have entered and exited my home in a careful way always announcing themselves when they arrive.
22 May 2025
A great company, very caring, a good understanding of clients' needs. First class in an emergency, i.e. I needed help to get this lady into her flat, up six steps - Ambulance were refusing to do it despite prior warning. This company have come out extra to contract to help this lady, can't ask for more.
07 April 2025
I would like to thank you for all the wonderful care I received last year. I have expressed my feelings to both the caring and financial assessment teams. The name Care Confidence is just right as every team member displays loving care towards me. I have had music and singing as part of my time with your team. Christmas day a carer dropped a small gift in the porch and New Years Eve a carer dropped round to wish a happy New Year. When your housebound its important to have carers who really care. My carers keep me happy and safe protecting my mental state. When my time is done with Care Confidence, I shall be sad that I am losing their great visits. Thank you for all you have done for me.
10 March 2025
My mother sadly passed away at the hospice on Wednesday where she had been for 6 weeks and prior to that in and out of hospital. Before this she had carers calling twice a day from Care Confidence. This family run business is so very caring even when mum was no longer having them to her home they kept in touch to see how she was. I would advise anyone who is looking for someone professional and caring to look after their loved ones to use Care Confidence. They are also looking after my father in law who is 101 and absolutely loves their visits to his house. Without them my mother and father in law would have had a very different experience as they come towards the end of their lives. I cannot praise them enough for their professional and caring attitude.
26 June 2024
I don't know where to start with thanking you all for the amazing care and support that has been given to my mum I have never met such a kind caring and yes even loving group of people you should walk with your halos held high. Nothing was a problem for you all just smiled and hugged and made everything right, I am honoured to have met you if anyone asks my advice for care and support at home then I will 100% be passing your names on I cannot say thank you to you enough you are all amazing.
24 May 2024
Honestly, they’ve been great. As a family we have 2 parents with dementia who care and confidence look after us. We do want the best care for our parents, and we certainly get it from the manager's team in difficult circumstances. It’s a very tough illness to manage and they do their best. They’re a lovely team. As a recruiter, to hear how the staff respects and likes the boss means there’s a good culture and ethos to the business. We appreciate everything they do. They also take on our feedback and regular requests without complaint. Thanks so much.
03 May 2024
I got care confidence for my dad who is 89 and has Parkinson’s. My dad settled well with the carers and they were all lovely and very professional. My dad got well looked after. The man who runs the company is also lovely and no matter what I asked him to do nothing was too much trouble. He was also very professional in the way he dealt with things. Unfortunately, my dad has had to go into a care home so we no longer require the services of care confidence but I would have no hesitation in recommending them to anyone. Big thank you to the manager and the team.
09 February 2024
Dad was always happy with the professional, friendly and supportive team of Care Confidence Home Care. As his daughter, they gave me peace of mind when I was unable to be with Dad. Dad sadly passed in October 2023, but I know he was grateful for that support enabling him to stay at home. Highly trusted and recommended - Care Confidence Home Care were the best support for my dad and can be for your loved ones too.
30 June 2023
Care Confidence Home Care was highly recommended to us by friends in a similar situation. Mum had been diagnosed with mixed dementia and was very unsteady on her feet, her health was also declining. After a sudden decline and a three-week stay in hospital, we realised that we would need carers if we were to keep Mum at home with her husband of sixty-five years. As a family, we all wanted to keep Mum at home and if possible, not in a nursing home. The owner/manager of Care Confidence visited us at home with Mum to discuss her needs and requirements. A care plan was tailored to include personal care, aid mobilisation/hoist, administer medication. They were the practical requirements but I must highlight the kindness, empathy and respect given to Mum by the owner/manager and every carer of the team. Mum was 'talked' to and shown 'dignity' every visit which put her at ease and built up a friendship which was so lovely for us to see. Care Confidence gave us the help we needed to give Mum a happy quality of life.
29 March 2023
We joined Care Confidence Home Care in July 2022, we were looking for personal care and companionship for our son. We found everything that we wanted and more with this company. Not only are the carers fantastic but the company itself is amazing, the owner is always at the end of the phone and no matter the situation will always try and find the solution to any issue. One main point about this company is that the owner will actually do client visits himself and is very hands-on. This is something that we never had with any previous care companies. Our son is a wheelchair user plus his medical conditions mean that food is an issue for him, however with the carers, they always ensure that his food is right for him and safe for him to eat. Our son is more relaxed, happy and willing to try new things and places since he has been cared for by Care Confidence. This means our family is happy knowing that he is the company's priority and he is completely safe with them. I would highly recommend.
26 January 2023
I could not be happier with the care that has been provided for my grandma since her care started only a few weeks ago. My grandma was not sure at first as she is a very independent lady and likes things done her way, the carers have been so patient, caring and understanding with her and she has taken to them so well now! My grandma loves seeing her carers now and even enjoys singing and dancing with them in the mornings which is lovely to read on the app while I am at university! I would recommend Care Confidence Home Care and their manager to anyone in need of support with their loved ones. 10/10!
09 November 2022
Excellent service allowing Mum to stay in her own home. Carers help Mum with personal care and some housework. Family have access to an app which allows carers to leave notes for the family. In twelve months we have not had a missed visit and no issues when we have needed to cancel as long as notice has been given.
22 August 2022
Reliable, professional, trustworthy and compassionate in everything they did to support my mother, whilst keeping her dignity and independence at all times. Care Confidence Home Care took the pressure off me knowing my mother was happy, safe and comfortable with the care team. I have no hesitation in recommending Care Confidence Home Care. Thank you all very much from my heart.
17 August 2022
Care Confidence Home Care have provided care and support for my mum since October 2021 when they stepped in to provide two care visits a day following time in hospital and her previous care provider couldn't continue providing it. Mum's mobility was reduced in May by a back problem and, at short notice, Care Confidence provided an additional visit each day. Their service has been invaluable to Mum and to me. Mum loved getting to know the staff who were attentive to her needs. Nothing seemed to be too much trouble for the carers or management. It's time now for Mum to make more new friends in the care home she's now gone into.
05 May 2022
I needed help when I returned from holiday with six fractures from a sudden fall down a flight of stairs. I live alone and was unable to dress unaided or prepare meals for myself. I was fortunate therefore to secure the services of the manager and his staff who were exemplary in their care. I can honestly say that they became friends in a very short space of time. Though they were needed for only a month, their help was a crucial factor in my recovery and I would have no hesitation in recommending them to others and in using their services again in the future.
17 February 2022
Care Confidence Home Care had been visiting my elderly father in his own home for four months until recently when, following a spell in hospital, his care needs increased significantly and we reluctantly decided to move him into a residential care home. I can honestly say that from the outset the service we received from Care Confidence has been second to none. The owner of the company and his team were absolutely brilliant in dealing with Dad in a compassionate and dignified manner and their dedication to the job and their clients was plain to see. Being able to keep track of Dad’s visits through the app was much appreciated and any queries or concerns we had were fully answered and addressed directly in a timely and efficient manner. I would have no hesitation in recommending Care Confidence for the excellent service they provide.
14 January 2022
Would very much recommend this company. They were really speedy in helping my dad out after a hip operation, even though it was Christmas/New Year. They did a very respectful but thorough assessment of how he was doing when we contacted them and then gave him really good support whilst he got back in action after his operation. Would definitely use them again.