Home Care Provider Owned by CHD Living Ltd

  • Home Care Provider Owned by CHD Living Ltd
Established in 1984, CHD Living (formerly Care Homes of Distinction) is a family owned group of care facilities located across North-Surrey, South-West Surrey and South London. It is a place where residents are encouraged to ‘live their life their way’, in facilities of the highest quality that promise superior, person-centred care. Each home-like unit is set in beautifully landscaped gardens and residents have the choice between modern or traditional settings.

CHD Living is recognised today for its excellent standards of care and friendly services always provided within a warm and welcoming environment. Care is delivered to suit the needs of the individual but always with respect, dignity and kindness. At the heart of CHD Living’s philosophy is ensuring a sense of belonging within the CHD Living community for both residents and their families, guaranteeing that you are supported through this period of change. The group consists of ten residential care centres and two domiciliary care offices catering for 600 residents and served by 500 dedicated staff.   

All CHD Living centres are registered with the Care Quality Commission (CQC) and each centre caters meticulously for a variety of care needs including: Residential, Nursing, Respite, Palliative, Dementia and Mental Health. Longdene Homecare Limited, the home care facility at CHD Living, is able to provide support in your own home from its offices in Walton-on-Thames and Godalming. With a choice of care centres and home care agencies located across North-Surrey, South-West Surrey and South London, CHD Living is sure to meet your every need.

CHD Living Ltd Locations (1)

 

1 Home Care Provider owned by CHD Living Ltd

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CHD Care at Home - Southwest Surrey

Capital House, 106 Meadrow, Godalming GU7 3HY 

9.8 56 reviews
"The care my husband received from his carer was outstanding! She enabled our family to have a lovely few days away and make memories to…"   Read all 56 reviews

As a family-run group of dedicated care professionals, at CHD Living, it is their mission to deliver high-quality, person-centred care in a friendly environment. They offer a diverse range of care services, from residential to dementia; all of which… Read more about CHD Care at Home - Southwest Surrey

  • Care Provided
  • Visiting Care
  • Live in Care
  • Older Person Care
  • Dementia

CHD Living Ltd Reviews (56)

Reviews Posted for members of CHD Living Ltd

Overall Experience

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Review of

CHD Care at Home - Southwest Surrey

from Claire L (Wife of Client) published on 12 June 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my husband received from his carer was outstanding!
She enabled our family to have a lovely few days away and make memories to last a lifetime. I couldn't have done it without her.
She was extremely professional in everything she did. She put my husband at ease and he was happy with all the
care he received. She was very supportive of me as the second carer working with her.
She has a beautiful smile, kind words, lots of patience and nothing was too much trouble.
I really hope CHD look after their team well because she is amazing. We would highly recommend her to others and would like her to accompany us again on another trip. Thank you from the bottoms of our hearts.

Reply from Nicole Fitzsimons, Branch Manager at CHD Care at Home - Southwest Surrey

Thank you so much for your kind and thoughtful words. We are truly delighted to hear that your husband received such outstanding care and that our carer made such a meaningful difference during your time away.Your feedback beautifully captures the dedication, compassion, and professionalism we strive to uphold, and we are incredibly proud to have her as part of our team. Knowing that she helped create lasting memories for your family means the world to us.We will be sure to share your lovely message with her and ensure she receives the recognition she deserves. Your recommendation and trust mean a great deal, and we would be honoured to support you again on any future trips.

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Review of

CHD Care at Home - Southwest Surrey

from A B (Guardian of Client) published on 28 February 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with the service, carers are happy and caring. Helpful and caring, the client has never looked so well looked after. The house is looking good as well. He is happy with the service. The office staff are really helpful.

Reply from Nicole Fitzsimons, Branch Manager at CHD Care at Home - Southwest Surrey

Thank you very much for taking the time to complete a review for us. We are so pleased that you and the client are happy with the service being provided by both the care workers and the office team. We are very grateful for your wonderful feedback which we will share with the team.

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Review of

CHD Care at Home - Southwest Surrey

from Ollie B (Client) published on 25 February 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care agency, CHD Care at Home, have always been very helpful friendly and professional. The carers they provide are always on time and excellent in their service. If I have reason to cancel them at any time, the office staff are always very accommodating. Nothing is too much trouble.

Reply from Nicole Fitzsimons, Branch Manager at CHD Care at Home - Southwest Surrey

Thank you very much for taking the time to leave us such a wonderful review! We are so pleased that you are happy with the support being provided.

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Review of

CHD Care at Home - Southwest Surrey

from J J (Daughter of Client) published on 21 January 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the service. The carers are extremely professional and always very caring. They treat my mother with thought and respect as well as coping with her complex needs. The staff at the office are always helpful and will deal with any concerns.

Reply from Nicole Fitzsimons, Branch Manager at CHD Care at Home - Southwest Surrey

Thank you very much for such a wonderful review of the care we provide for your mother. I will share the feedback with the whole team. We appreciate you taking the time to complete a review and look forward to providing care to your mother for many more years to come.

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Review of

CHD Care at Home - Southwest Surrey

from E R (Daughter of Client) published on 21 January 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad is well cared for. The carers look after him with kindness and are always cheerful. His medicines and food are scheduled per the doctor's instructions. This can include checks on his pain level and taking his temperature if needed. He is happy with his care.

Reply from Nicole Fitzsimons, Branch Manager at CHD Care at Home - Southwest Surrey

Such a lovely review! We are delighted that you and your father are happy with the support being provided by the team. We really appreciate you taking the time to complete the review. Thank you!

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Review of

CHD Care at Home - Southwest Surrey

from S B (Daughter of Client) published on 21 January 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Friendly caring staff, we and mum are very happy with her care providers. Those that visit on a daily basis are amazing and compassionate, as are the office staff who are always very accommodating with any changes needed, which are dealt with very efficiently.

Reply from Nicole Fitzsimons, Branch Manager at CHD Care at Home - Southwest Surrey

Thank you for such a wonderful review of the support the team provide to your mum. We pride ourselves on creating happiness, daily, so we are so proud to see that this is the feedback we are receiving from your mum and as a family. Thank you for taking the time to provide us with the lovely feedback.

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Review of

CHD Care at Home - Southwest Surrey

from K F (Niece of Client) published on 10 January 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My uncle is well supported at home by CHD Care at Home his home care provider. He has received vital assistance with personal care and general support for several years. We appreciate the daily help that is offered to him.

Reply from Nicole Fitzsimons, Branch Manager at CHD Care at Home - Southwest Surrey

Thank you so much for your wonderful feedback! We really appreciate you taking the time to provide us with a review of the service being provided to your loved one! We are pleased that you are happy with the support that they receive.

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Review of

CHD Care at Home - Southwest Surrey

from Carolyn S (Daughter of Client) published on 24 December 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Over the past year, the carers have been a tremendous help, providing visits twice daily. This month has been especially important as they assisted her in preparing for a couple of appointments. However, it's not always easy for them; there are times when she declines assistance and expects us to take
care of everything! We're very grateful for their help.

Reply from Nicole Fitzsimons, Branch Manager at CHD Care at Home - Southwest Surrey

Thank you very much for taking the time to provide us with a review. We are really pleased you are happy with the support being provided.

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Review of

CHD Care at Home - Southwest Surrey

from Malcolm C (Son of Client) published on 24 December 2024

Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has been receiving care from CHD Care at Home since September of this year (2024). Overall, mum and us, as a family, are satisfied with the service she receives and extremely grateful that she gets this attention on a regular basis. She lives in Surrey and we reside in Devon and, though, we get
to see her as much as our lives allow, it is peace of mind that she has this care. It allows mum to retain as much independence as possible whilst living in her treasured home. The only negative mum encounters is that the calls can be irregular in their times and she can get very distressed if thrown from her routine of showering etc.
Thank you for your continued support.

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Review of

CHD Care at Home - Southwest Surrey

from P C (Son of Client) published on 15 October 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers look after my dad four times a day and help him with getting up and dressing. He can be a bit grumpy, they have a chat with him after they sorted out there tasks. They arrive more or less at the times allocated and I am very happy with the service the carers provide.

Reply from Nicole Fitzsimons, Branch Manager at CHD Care at Home - Southwest Surrey

Thank you very much for providing us with such wonderful feedback which will be passed on to the care team.

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Review of

CHD Care at Home - Southwest Surrey

from Mark W (Son of Client) published on 23 May 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent professional service.
CHD Care at Home are sometimes asked to supply a carer for Mum at short notice if she is unable to attend her regular club, this is much appreciated, and we never get let down.
Thanks to all the carers and support staff at CHD Care at Home.

Reply from Nicole Fitzsimons, Branch Manager at CHD Care at Home - Southwest Surrey

Thank you for taking the time to leave such a wonderful review and providing us with feedback. We are so pleased that you are happy with the support and service that we provide to your Mum. We will share your lovely feedback with the care team!

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Review of

CHD Care at Home - Southwest Surrey

from Julie M (Daughter of Client) published on 3 May 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

CHD started home visits to my mum in February 2024. The visits were 4 times a day funded by the council and lasted approximately 6 weeks. As Mum still needed the care visits after this time, we were then in a position to have to find carers which my mum had to start self-funding. Both my mum and I were
pleased with how one member of staff in particular and her team had looked after Mum so we had no hesitation in asking them to continue with Mum's visits.
Before my mum's fall, she was totally independent, however, the recovery has been tough and all of us have had to deal with a lot of people who, in the politest words, are not always on the same page. My mum's care team made the transition from council funding to self-funding seamless including the same carers visiting. As mum continues to improve we have been able to adjust the amount of days she requires the visits by calling the office and sorting it out with them.
Thank you, to all your team!

Reply from Nicole Fitzsimons, Branch Manager at CHD Care at Home - Southwest Surrey

Thank you for taking the time to leave such a wonderful review and providing us with feedback. We are so pleased that you are happy with the support and service that was provided to your mother and have decided to continue with us as a care provider. We will share your lovely feedback with the care team!

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Review of

CHD Care at Home - Southwest Surrey

from G M (Son of Client) published on 22 April 2024

Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother engaged CHD to assist her following a fall and received assistance at home with early morning visits for almost two months. Her care package was assessed very professionally, and the carers were timely and provided invaluable support during a time of need. We feel that my mother's rehabilitation
has been greatly aided by the support provided by CHD.

Reply from Nicole Fitzsimons, Branch Manager at CHD Care at Home - Southwest Surrey

Thank you for taking the time to leave a review and providing us with feedback. Your lovely review will be shared with the care team. We are so pleased that you are happy with the support and service that was provided to your mother!

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Review of

CHD Care at Home - Southwest Surrey

from Philippa V (Client) assisted by family/friend published on 22 April 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My caregivers are always very kind, caring and extremely professional. I look forward to them coming every day. They always know what to do, can sort out any problems and always put a smile on my face.
I know my family feel very happy and contented with the excellent care I receive not only from the
nurses but the staff in the office.

Reply from Nicole Fitzsimons, Branch Manager at CHD Care at Home - Southwest Surrey

Thank you for taking the time to leave a review and providing us with feedback. Your lovely review will be shared with the care team. We are so pleased that you are happy with the support and service provided to you! We look forward to continuing to provide you with our excellent care!

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Review of

CHD Care at Home - Southwest Surrey

from Andrew K (Nephew of Client) published on 12 March 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care that my uncle and my aunt received at home was both compassionate and very helpful. I am particularly grateful for the support and information they provided to me. I am certain the care they received has aided their comfort and independence.

Reply from Nicole Fitzsimons, Branch Manager at CHD Care at Home - Southwest Surrey

Thank you for taking the time to leave a review and providing us with feedback. Your lovely review will be shared with the care team. We are so pleased that you are happy with the support and service that was provided!

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Review of

CHD Care at Home - Southwest Surrey

from Norman S (Client) published on 20 December 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My best carer comes on Saturday morning and evening to help me dress and undress, washes my back and legs and feet, puts cream on my legs and feet and puts my washing on and puts it in the spare bedroom to dry in the evening. One other carer comes on other days and doesn't do all this.

Reply from Nicole Fitzsimons, Branch Manager at CHD Care at Home - Southwest Surrey

Thank you for taking the time to leave a review and provide us with feedback. Your lovely review will be shared with the care team. We are so pleased that you are happy with the support and service being provided!

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Review of

CHD Care at Home - Southwest Surrey

from Joanne W (Daughter of Client) published on 15 December 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

In general, most carers look after my mother very well with decency and respect. They dispense well her medications and suggest improvements where appropriate. On occasions there has been a little conflict with live-in carer and how she handles things, they should all work together and not against.

Reply from Nicole Fitzsimons, Branch Manager at CHD Care at Home - Southwest Surrey

Thank you very much for taking the time to write a review for us. We appreciate your feedback, we will pass this back to the care team and discuss ways in which we can improve moving forward.

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Review of

CHD Care at Home - Southwest Surrey

from Joan W (Client) published on 15 March 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Carers are helpful and meet all my needs!

Reply from Nicole Fitzsimons, Branch Manager at CHD Care at Home - Southwest Surrey

Thank you very much for taking the time to leave your feedback and that you are happy with the service being provided. Your feedback will be passed on to the care team.

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Review of

CHD Care at Home - Southwest Surrey

from S R (Client) published on 25 April 2022

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My regular carers come to visit me three times a day. They are always punctual, wake me gently and treat me with dignity and respect. They look after all of my personal needs. They go out of their way to make sure I'm comfortable and have got to know me very well. I am often in a lot of pain, they always
make sure that I am ok in bed and as comfortable as possible when they go. Always friendly and chatty, my regular carers brighten up my day.

Reply from Paul Milton, Branch Manager at CHD Care at Home - Southwest Surrey

Thank you very much for taking the time to complete a review about the service we provide to you. We are pleased to hear you are happy with the service.

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Review of

CHD Care at Home - Southwest Surrey

from Joyce B (Client) published on 25 February 2022

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have received care from this company for approximately nine years now. The professional standard and dedication of the staff, particularly in the latter years, have been excellent. Very friendly staff that accommodate my needs to fit in with my hospital appointments when necessary. I look forward
to seeing my carers twice a day and love my phone calls from the office staff who keep me well informed of any changes. Overall, now very happy, thank you.

Reply from Paul Milton, Branch Manager at CHD Care at Home - Southwest Surrey

Many thanks for taking the time to complete this review. We are pleased you are happy with the service provided by CHD Care at home.

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CHD Living Ltd in Surrey

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