CHD Care at Home - Southwest Surrey

Capital House, 106 Meadrow, Godalming GU7 3HY
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9.8 57 Reviews
  • CHD Care at Home - Southwest Surrey, Godalming
As a family-run group of dedicated care professionals, at CHD Living, it is their mission to deliver high-quality, person-centred care in a friendly environment. They offer a diverse range of care services, from residential to dementia; all of which are delivered from the heart, with diligence and respect always kept in mind.

The CHD Care at Home branch in Southwest Surrey provide domiciliary care and support to those living in their own homes in the Surrey and Hampshire regions. Surrounded by the beautiful Surrey countryside, Capital House is home to a team of passionate caregivers who are dedicated to providing person-centred care and companionship to the community.

The branch is owned and operated by CHD Living Ltd. CHD Care at Home aim to enable service users to retain their independence and to live autonomously with the assistance of carers in daily living.

From companionship to 24/7 live-in care, at CHD Care at Home, their mission, always, is to provide high-quality services that meet the most intricate of individual needs.

The current fees of the agency vary from private service users to local authority. Up-to-date information on fees and charges can be obtained on application to the agency. Care is delivered to suit the needs of the individual always with respect, dignity and kindness.

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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care

Contract Durations

  • Ongoing / Long Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

Fees will be discussed at the time of assessment.

Good to Know

Owner

  • CHD Living Ltd

Person in charge

  • Nicole Fitzsimons (Registered Manager)

CHD Care at Home - Southwest Surrey Reviews (57)

Total of 57, showing 1-20
9.8

CHD Care at Home - Southwest Surrey has a Review Score of 9.8 (9.813) out of 10, based on 18 reviews in the last 2 years. Over all time CHD Care at Home - Southwest Surrey has 57 reviews.

Overall Experience

  • 42
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Date Published

57
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Review from F H (Daughter of Client) published on 22 August 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot thank CHD Living enough for the short time that they cared for my Mum which unfortunately was cut short due to her not being able to live independently at home anymore because of her increased frailty. From the start they were extremely caring, professional and friendly, the manager took time
to come and see Mum whilst she was in respite to find out all about her and her likes and dislikes and my Mum was really impressed with this. The carers that looked after my Mum daily were amazing, they struck up a rapport with her immediately and certainly brightened her day. My Mum had nothing but praise for them and was only sorry that she'd not been able to use them sooner than she did. We would definitely recommend them without any hesitation.

Reply from Nicole Fitzsimons, Branch Manager at CHD Care at Home - Southwest Surrey

Thank you so much for your kind and thoughtful words. We are truly touched to hear that, even in the short time we had the privilege of caring for your mum, our team was able to make a positive difference in her life. It means a great deal to know that our staff made her feel valued, comfortable, and supported, and we're especially glad to hear that she felt such a strong connection with the carers. Building those personal relationships is at the heart of what we do, and your feedback reaffirms the importance of that approach. Please know it was an honour to care for your mum, and we're grateful that you chose CHD Care at Home during such a significant time. We wish you and your family all the very best, and thank you again for your generous recommendation

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Review from Claire L (Wife of Client) published on 12 June 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my husband received from his carer was outstanding!
She enabled our family to have a lovely few days away and make memories to last a lifetime. I couldn't have done it without her.
She was extremely professional in everything she did. She put my husband at ease and he was happy with all the
care he received. She was very supportive of me as the second carer working with her.
She has a beautiful smile, kind words, lots of patience and nothing was too much trouble.
I really hope CHD look after their team well because she is amazing. We would highly recommend her to others and would like her to accompany us again on another trip. Thank you from the bottoms of our hearts.

Reply from Nicole Fitzsimons, Branch Manager at CHD Care at Home - Southwest Surrey

Thank you so much for your kind and thoughtful words. We are truly delighted to hear that your husband received such outstanding care and that our carer made such a meaningful difference during your time away.Your feedback beautifully captures the dedication, compassion, and professionalism we strive to uphold, and we are incredibly proud to have her as part of our team. Knowing that she helped create lasting memories for your family means the world to us.We will be sure to share your lovely message with her and ensure she receives the recognition she deserves. Your recommendation and trust mean a great deal, and we would be honoured to support you again on any future trips.

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Review from A B (Guardian of Client) published on 28 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with the service, carers are happy and caring. Helpful and caring, the client has never looked so well looked after. The house is looking good as well. He is happy with the service. The office staff are really helpful.

Reply from Nicole Fitzsimons, Branch Manager at CHD Care at Home - Southwest Surrey

Thank you very much for taking the time to complete a review for us. We are so pleased that you and the client are happy with the service being provided by both the care workers and the office team. We are very grateful for your wonderful feedback which we will share with the team.

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Review from Ollie B (Client) published on 25 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care agency, CHD Care at Home, have always been very helpful friendly and professional. The carers they provide are always on time and excellent in their service. If I have reason to cancel them at any time, the office staff are always very accommodating. Nothing is too much trouble.

Reply from Nicole Fitzsimons, Branch Manager at CHD Care at Home - Southwest Surrey

Thank you very much for taking the time to leave us such a wonderful review! We are so pleased that you are happy with the support being provided.

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Review from J J (Daughter of Client) published on 21 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the service. The carers are extremely professional and always very caring. They treat my mother with thought and respect as well as coping with her complex needs. The staff at the office are always helpful and will deal with any concerns.

Reply from Nicole Fitzsimons, Branch Manager at CHD Care at Home - Southwest Surrey

Thank you very much for such a wonderful review of the care we provide for your mother. I will share the feedback with the whole team. We appreciate you taking the time to complete a review and look forward to providing care to your mother for many more years to come.

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Review from E R (Daughter of Client) published on 21 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad is well cared for. The carers look after him with kindness and are always cheerful. His medicines and food are scheduled per the doctor's instructions. This can include checks on his pain level and taking his temperature if needed. He is happy with his care.

Reply from Nicole Fitzsimons, Branch Manager at CHD Care at Home - Southwest Surrey

Such a lovely review! We are delighted that you and your father are happy with the support being provided by the team. We really appreciate you taking the time to complete the review. Thank you!

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Review from S B (Daughter of Client) published on 21 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Friendly caring staff, we and mum are very happy with her care providers. Those that visit on a daily basis are amazing and compassionate, as are the office staff who are always very accommodating with any changes needed, which are dealt with very efficiently.

Reply from Nicole Fitzsimons, Branch Manager at CHD Care at Home - Southwest Surrey

Thank you for such a wonderful review of the support the team provide to your mum. We pride ourselves on creating happiness, daily, so we are so proud to see that this is the feedback we are receiving from your mum and as a family. Thank you for taking the time to provide us with the lovely feedback.

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Review from K F (Niece of Client) published on 10 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My uncle is well supported at home by CHD Care at Home his home care provider. He has received vital assistance with personal care and general support for several years. We appreciate the daily help that is offered to him.

Reply from Nicole Fitzsimons, Branch Manager at CHD Care at Home - Southwest Surrey

Thank you so much for your wonderful feedback! We really appreciate you taking the time to provide us with a review of the service being provided to your loved one! We are pleased that you are happy with the support that they receive.

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Review from Carolyn S (Daughter of Client) published on 24 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Over the past year, the carers have been a tremendous help, providing visits twice daily. This month has been especially important as they assisted her in preparing for a couple of appointments. However, it's not always easy for them; there are times when she declines assistance and expects us to take
care of everything! We're very grateful for their help.

Reply from Nicole Fitzsimons, Branch Manager at CHD Care at Home - Southwest Surrey

Thank you very much for taking the time to provide us with a review. We are really pleased you are happy with the support being provided.

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Review from Malcolm C (Son of Client) published on 24 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has been receiving care from CHD Care at Home since September of this year (2024). Overall, mum and us, as a family, are satisfied with the service she receives and extremely grateful that she gets this attention on a regular basis. She lives in Surrey and we reside in Devon and, though, we get
to see her as much as our lives allow, it is peace of mind that she has this care. It allows mum to retain as much independence as possible whilst living in her treasured home. The only negative mum encounters is that the calls can be irregular in their times and she can get very distressed if thrown from her routine of showering etc.
Thank you for your continued support.

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Review from P C (Son of Client) published on 15 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers look after my dad four times a day and help him with getting up and dressing. He can be a bit grumpy, they have a chat with him after they sorted out there tasks. They arrive more or less at the times allocated and I am very happy with the service the carers provide.

Reply from Nicole Fitzsimons, Branch Manager at CHD Care at Home - Southwest Surrey

Thank you very much for providing us with such wonderful feedback which will be passed on to the care team.

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Review from Mark W (Son of Client) published on 23 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent professional service.
CHD Care at Home are sometimes asked to supply a carer for Mum at short notice if she is unable to attend her regular club, this is much appreciated, and we never get let down.
Thanks to all the carers and support staff at CHD Care at Home.

Reply from Nicole Fitzsimons, Branch Manager at CHD Care at Home - Southwest Surrey

Thank you for taking the time to leave such a wonderful review and providing us with feedback. We are so pleased that you are happy with the support and service that we provide to your Mum. We will share your lovely feedback with the care team!

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Review from Julie M (Daughter of Client) published on 3 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

CHD started home visits to my mum in February 2024. The visits were 4 times a day funded by the council and lasted approximately 6 weeks. As Mum still needed the care visits after this time, we were then in a position to have to find carers which my mum had to start self-funding. Both my mum and I were
pleased with how one member of staff in particular and her team had looked after Mum so we had no hesitation in asking them to continue with Mum's visits.
Before my mum's fall, she was totally independent, however, the recovery has been tough and all of us have had to deal with a lot of people who, in the politest words, are not always on the same page. My mum's care team made the transition from council funding to self-funding seamless including the same carers visiting. As mum continues to improve we have been able to adjust the amount of days she requires the visits by calling the office and sorting it out with them.
Thank you, to all your team!

Reply from Nicole Fitzsimons, Branch Manager at CHD Care at Home - Southwest Surrey

Thank you for taking the time to leave such a wonderful review and providing us with feedback. We are so pleased that you are happy with the support and service that was provided to your mother and have decided to continue with us as a care provider. We will share your lovely feedback with the care team!

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Review from G M (Son of Client) published on 22 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother engaged CHD to assist her following a fall and received assistance at home with early morning visits for almost two months. Her care package was assessed very professionally, and the carers were timely and provided invaluable support during a time of need. We feel that my mother's rehabilitation
has been greatly aided by the support provided by CHD.

Reply from Nicole Fitzsimons, Branch Manager at CHD Care at Home - Southwest Surrey

Thank you for taking the time to leave a review and providing us with feedback. Your lovely review will be shared with the care team. We are so pleased that you are happy with the support and service that was provided to your mother!

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Review from Philippa V (Client) assisted by family/friend published on 22 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My caregivers are always very kind, caring and extremely professional. I look forward to them coming every day. They always know what to do, can sort out any problems and always put a smile on my face.
I know my family feel very happy and contented with the excellent care I receive not only from the
nurses but the staff in the office.

Reply from Nicole Fitzsimons, Branch Manager at CHD Care at Home - Southwest Surrey

Thank you for taking the time to leave a review and providing us with feedback. Your lovely review will be shared with the care team. We are so pleased that you are happy with the support and service provided to you! We look forward to continuing to provide you with our excellent care!

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Review from Andrew K (Nephew of Client) published on 12 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care that my uncle and my aunt received at home was both compassionate and very helpful. I am particularly grateful for the support and information they provided to me. I am certain the care they received has aided their comfort and independence.

Reply from Nicole Fitzsimons, Branch Manager at CHD Care at Home - Southwest Surrey

Thank you for taking the time to leave a review and providing us with feedback. Your lovely review will be shared with the care team. We are so pleased that you are happy with the support and service that was provided!

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Review from Norman S (Client) published on 20 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My best carer comes on Saturday morning and evening to help me dress and undress, washes my back and legs and feet, puts cream on my legs and feet and puts my washing on and puts it in the spare bedroom to dry in the evening. One other carer comes on other days and doesn't do all this.

Reply from Nicole Fitzsimons, Branch Manager at CHD Care at Home - Southwest Surrey

Thank you for taking the time to leave a review and provide us with feedback. Your lovely review will be shared with the care team. We are so pleased that you are happy with the support and service being provided!

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Review from Joanne W (Daughter of Client) published on 15 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

In general, most carers look after my mother very well with decency and respect. They dispense well her medications and suggest improvements where appropriate. On occasions there has been a little conflict with live-in carer and how she handles things, they should all work together and not against.

Reply from Nicole Fitzsimons, Branch Manager at CHD Care at Home - Southwest Surrey

Thank you very much for taking the time to write a review for us. We appreciate your feedback, we will pass this back to the care team and discuss ways in which we can improve moving forward.

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Review from Joan W (Client) published on 15 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Carers are helpful and meet all my needs!

Reply from Nicole Fitzsimons, Branch Manager at CHD Care at Home - Southwest Surrey

Thank you very much for taking the time to leave your feedback and that you are happy with the service being provided. Your feedback will be passed on to the care team.

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Review from S R (Client) published on 25 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My regular carers come to visit me three times a day. They are always punctual, wake me gently and treat me with dignity and respect. They look after all of my personal needs. They go out of their way to make sure I'm comfortable and have got to know me very well. I am often in a lot of pain, they always
make sure that I am ok in bed and as comfortable as possible when they go. Always friendly and chatty, my regular carers brighten up my day.

Reply from Paul Milton, Branch Manager at CHD Care at Home - Southwest Surrey

Thank you very much for taking the time to complete a review about the service we provide to you. We are pleased to hear you are happy with the service.

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Current Review Score: 9.8 (9.813)

Overview of Review Score

The Review Score of 9.8 (9.813) out of 10 for CHD Care at Home - Southwest Surrey is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 18 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.813 for CHD Care at Home - Southwest Surrey is calculated as follows: ( (90 Excellents x 5) + (14 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 107 Ratings = 4.813

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for CHD Care at Home - Southwest Surrey is based on 18 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 23 Jun 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

Meet the Team (1)

Nicole

Nicole Fitzsimons

Job Title: Registered Manager

Welcome to CHD Care at Home, part of CHD Living’s award-winning group of care services.


As physical and mental health needs become more demanding, it’s common for the individual and their families to experience heightened stress and anxiety.


We created our domiciliary care offering to help give some peace of mind to the elderly living at home and their families. From visits once or twice a day to 24/7 at-home support, our care team is dedicated to providing tailored services to those who need it most.

Frequently Asked Questions about CHD Care at Home - Southwest Surrey

What Type of Services does CHD Care at Home - Southwest Surrey offer?

CHD Care at Home - Southwest Surrey offers Home Care.

How many Carers does CHD Care at Home - Southwest Surrey employ?

CHD Care at Home - Southwest Surrey employs 30 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact CHD Care at Home - Southwest Surrey to verify any information. View our terms and conditions. CHD Care at Home - Southwest Surrey has an Enhanced Service - more info.