CHD Care at Home - Southwest Surrey

Capital House, 106 Meadrow, Godalming GU7 3HY
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9.8 57 Reviews
  • CHD Care at Home - Southwest Surrey, Godalming
As a family-run group of dedicated care professionals, at CHD Living, it is their mission to deliver high-quality, person-centred care in a friendly environment. They offer a diverse range of care services, from residential to dementia; all of which are delivered from the heart, with diligence and respect always kept in mind.

The CHD Care at Home branch in Southwest Surrey provide domiciliary care and support to those living in their own homes in the Surrey and Hampshire regions. Surrounded by the beautiful Surrey countryside, Capital House is home to a team of passionate caregivers who are dedicated to providing person-centred care and companionship to the community.

The branch is owned and operated by CHD Living Ltd. CHD Care at Home aim to enable service users to retain their independence and to live autonomously with the assistance of carers in daily living.

From companionship to 24/7 live-in care, at CHD Care at Home, their mission, always, is to provide high-quality services that meet the most intricate of individual needs.

The current fees of the agency vary from private service users to local authority. Up-to-date information on fees and charges can be obtained on application to the agency. Care is delivered to suit the needs of the individual always with respect, dignity and kindness.

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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care

Contract Durations

  • Ongoing / Long Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

Fees will be discussed at the time of assessment.

Good to Know

Owner

  • CHD Living Ltd

Person in charge

  • Nicole Fitzsimons (Registered Manager)

CHD Care at Home - Southwest Surrey Reviews (57)

Total of 57, showing 41-57
9.8

CHD Care at Home - Southwest Surrey has a Review Score of 9.8 (9.813) out of 10, based on 18 reviews in the last 2 years. Over all time CHD Care at Home - Southwest Surrey has 57 reviews.

Overall Experience

  • 42
  • 13
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  • 1

Date Published

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39

Review from Andrea U (Daughter of Client) published on 29 November 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the carers who have come in to look after my father have been kind, caring, friendly and respectful towards my father, myself and our family. This is his opinion as well as mine.

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Review from Amanda H (Client) published on 13 September 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are both very lucky to have Longdene to give us care and support as my husband is unwell. As a carer myself it's not easy but Longdene are a truly wonderful team. Out in all weather's, nothing is too much trouble.

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Review from Clare R (Wife of Client) published on 4 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good service. Occasionally, if a carer is delayed for a long time, it would be good to hear from the office what is happening.

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Review from C R (Client) published on 7 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

My carer is very helpful. He will do anything I ask.

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Treated with Dignity

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Review from M H (Client) published on 31 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have had to become accustomed to meeting a lady, originally unknown to me, who performs personal care. They are friendly, helpful carers and they are performing duties and nothing more. Some go beyond the call of duty, others do just what is necessary and leave The social services provide a minimum
of time, since money is limited. I have had to limit friendship and, especially talking openly about myself, my family and personal details, finances in particular.

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Review from E T (Client) published on 16 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

In the few weeks that I have had a carer I have found her courteous, helpful, sympathetic and amiable.

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Treated with Dignity

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Review from L A (Daughter of Client) published on 14 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All carers are very professionally trained, very caring and appear to be happy in their work. My mum is extremely happy with ALL the care she receives from Longdene Care. She says "They are ALL very good to me". They go out of their way to look after my mum and do go that extra mile when needed. The
managers do an amazing job especially one in particular who visited mum twice while in respite.

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Review from John B (Client) published on 3 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have very satisfactory care from every carer. They are all clean, very polite and efficient. I have no complaints about the service which I receive from Longdene Homecare.

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Treated with Dignity

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Review from Kathleen W (Client) published on 1 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Always on time helpful clean and tidy, very friendly and thoughtful.

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Review from D A (Client) published on 22 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Always on time, happy and cheerful.

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Treated with Dignity

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Review from Edward J (Client) published on 16 February 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been with Longdene Homecare Southwest Surrey, for just under a year and have always found their office and their carers to be the most helpful and caring, and will go to the best of there ability to make sure all your care needs are taken care of.

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Review from Richard C (Son of Client) published on 28 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Easy to contact and responsive to suggestions.

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Treated with Dignity

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Review from Steve D (Son of Client) published on 28 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have carers visit my mother 4 times a day. We honestly feel so lucky to have Longdene as the providers. Their staff have all been first rate, very efficient and caring. really cannot find fault with them.

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Review from M W (Wife of Client) published on 28 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Longdene Homecare have been coming in to my husband for some time. They are very caring people who come to my husband. They try to send the same people all the time and he has got very fond of them. As soon as he arrives he shakes hands with my husband, gets down to his level as he is in bed all the
time and asks what he can do today for him, as sometimes after having a shave it takes his energy away and he can't go on, but they can tell now how he is. Yes, I would recommend them. They also ask me how I am coping, that means so much.

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Review from Susan (Daughter of Client) published on 13 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Longdene have been most helpful in the care of my mother.

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Review from A S (Client) assisted by family/friend published on 5 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been receiving care home Longdene Homecare for one year now with carers visiting four times a day. I am extremely pleased with the service I receive. Time keeping is very good, carers are very friendly and helpful. Nothing is too much trouble. Overall I could not fault this company.

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Review from AES (Son of Client) published on 21 December 2015
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The agency is very professional in their work yet maintains a good social bond with my mother, which I see as very important. They are on the whole prompt with the timings of their visits and advise us of any changes which to a Carer is important as my day revolves around the Agency's visits.


The

work ethic amongst the Agency staff is first class and I would not hesitate to recommend them.

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Value for Money

Current Review Score: 9.8 (9.813)

Overview of Review Score

The Review Score of 9.8 (9.813) out of 10 for CHD Care at Home - Southwest Surrey is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 18 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.813 for CHD Care at Home - Southwest Surrey is calculated as follows: ( (90 Excellents x 5) + (14 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 107 Ratings = 4.813

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for CHD Care at Home - Southwest Surrey is based on 18 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 23 Jun 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

Meet the Team (1)

Nicole

Nicole Fitzsimons

Job Title: Registered Manager

Welcome to CHD Care at Home, part of CHD Living’s award-winning group of care services.


As physical and mental health needs become more demanding, it’s common for the individual and their families to experience heightened stress and anxiety.


We created our domiciliary care offering to help give some peace of mind to the elderly living at home and their families. From visits once or twice a day to 24/7 at-home support, our care team is dedicated to providing tailored services to those who need it most.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact CHD Care at Home - Southwest Surrey to verify any information. View our terms and conditions. CHD Care at Home - Southwest Surrey has an Enhanced Service - more info.