Gibson Training & Care Ltd Reviews (2)
Gibson Training & Care Ltd has a Review Score of 1.0 (1.000) out of 10, based on 1 reviews in the last 2 years. Over all time Gibson Training & Care Ltd has 2 reviews.
Review from D H (Son of Client) published on 19 June 2025
Submitted via Website •
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Overall Experience
1.0 out of 5
I would not recommend this company or its management to provide care for anyone.
Reply from Ingrid Roberts, Manager at Gibson Training & Care Ltd
We are a not for profit wholly owned subsidiary of a charitable trust. We take feedback very seriously and are very shocked to read your experience with our company. We did respond to your complaint to the Care Inspectorate and although we are no longer involved in your mothers care package, we are still very keen to meet with you to discuss your further concerns so that we can improve our service delivery. Despite our best efforts, we have been unable to engage with you to do so. We strive to provide an outstanding quality service and are very sorry that you feel that we did not meet your expectations.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from S B (Daughter-in-law of Client) published on 18 January 2022
Submitted via Website •
Report
Overall Experience
5.0 out of 5
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Overview of Review Score
The Review Score of 1.0 (1.000) out of 10 for Gibson Training & Care Ltd is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 1.0 out of 5 from 1 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 0.0 out of 5 from 0 positive Reviews in the last 24 months.
Detailed Breakdown of Review Score
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
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a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 1.000 for Gibson Training & Care Ltd is calculated as follows: ( (6 Very Poors x 1) ) ÷ 6 Ratings = 1
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b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Gibson Training & Care Ltd is based on 0 Positive Reviews in the last 24 months and is calculated as follows: 0 = 0
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.