Helping Hands - West Northumberland

St Matthews House, Haugh Lane Industrial Estate, Hexham NE46 3PU
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3 Reviews
  • Helping Hands - West Northumberland, Hexham
Helping Hands Community Care - West Northumberland is a domiciliary care agency that provides personal care and additional support to people living in their own homes.

Home care services are provided to adults with a wide range of health and social care needs including physical disabilities, sensory impairments, learning disabilities, mental health needs and dementia.

Compassionate and respectful staff treat adults with dignity and respect, while working hard to meet their individual needs.
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Care Provided

Types of Home Care

  • 24 Hour Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Food Preparation & Serving

Other Care Provided

  • Dementia
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Good to Know

Person in charge

  • Pamela Smith (Manager)

Helping Hands - West Northumberland Reviews (3)

Over all time Helping Hands - West Northumberland has 3 reviews.

Overall Experience
  • 2
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  • 1
Date Published
  • 3
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  • 3
Reviewer Connection to Helping Hands - West Northumberland
  • 2
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Total of 3, showing 1-3
Review from S B (Daughter of Client) published on 3 January 2022 Submitted via Website • Report
Overall Experience 1.0 out of 5
I would not recommend this service to anyone.
Some of the carers are completely unprofessional and very unpleasant. They don't read the care notes and know nothing about the needs of the person they're visiting - they admitted this! How can you provide care to someone when you don't understand their
needs? As a result, my mother's health deteriorated when they were coming in. Numerous carers, changed rotas, lateness. They were so unclean, absolutely disgusting. They'd wear the same gloves from before they walked in (when exactly did they put the gloves on?) until after they left. No handwashing, no changing gloves, even after one of them rifled through the bin, she continued to prepare food. Constantly touching their faces, hair, phones with those gloves on. Another just casually wiped toast crumbs onto the kitchen floor. I would spend a nighttime cleaning up after them and always found dishes and cutlery that they had 'washed' with food still stuck to them.
Reply from David Harrison, Managing Director at Helping Hands - West Northumberland

We are disappointed this matter was not brought directly to our attention. We could then have discussed and undertaken a thorough investigation. In this instance, we have not been given the detail or opportunity to investigate properly which leaves us frustrated and unable to address concerns raised. We have spoken to carers and are struggling to recognise any of the claims made in this complaint. Regular customer satisfaction surveys would reveal this complaint is a rarity with 98% of people saying they would recommend us to a friend.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Rachael W (Daughter of Client) published on 29 April 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Could not recommend more highly. Very caring and helpful during difficult times. We were supported whenever we needed it. Brilliant company.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Alice V (Wife of Client) published on 28 September 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Helping Hands are well named as they do as they are asked. Friendly and good mannered and caring. My late husband was a quiet man. Your carers put him completely at ease, whilst washing and seeing to his personal needs and making him comfortable on the day he died and for the care provided, so I could
get some hours rest. Thank you for your wonderful staff.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money

Overview of Review Score

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 24 Feb 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (0)

Meet the Team (0)

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Frequently Asked Questions about Helping Hands - West Northumberland

What Type of Services does Helping Hands - West Northumberland offer?

Helping Hands - West Northumberland offers Home Care.

How many Carers does Helping Hands - West Northumberland employ?

Helping Hands - West Northumberland employs 100 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Helping Hands - West Northumberland to verify any information. View our terms and conditions. Helping Hands - West Northumberland has an Enhanced Service - more info.