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Helping Hands Community Care provides a vital role ensuring the old, disabled, sick and injured are cared for in the comfort of their own homes in towns and remote rural areas across Northumberland.

As a leading independent homecare organisation, Helping Hands has been operating across Northumberland and other parts of the North East for around 30 years.

Care workers, many with specialist skills able to help people with complex needs, are working 24-7 to help elderly and vulnerable people. They often travel long distances to visit homes to meet and support people. This personalised support can range from preparing and cooking meals, shopping, cleaning and washing to also managing medication and helping with other personal matters.

Many Helping Hands carers have the expertise to provide specialist care for people with behavioural needs, disabilities, dementia or post traumatic injuries.

Skilled carers are trained to deliver medical support where needed. Helping Hands often works closely with families, specialists, rehabilitation centres, therapists and other health organisations to ensure support is tailored to meet the needs of the individual.

HH Community Care Ltd Locations (7)

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7 Home Care Providers owned by HH Community Care Ltd
Nupath Care Northumberland

Unit 1, Apex Business Village, Annitsford, Cramlington NE23 7BF 

9.0 3 reviews
"Professional staff and managers, always polite and kind. My son always feels comfortable and safe with his staff and can get along well…"   Read all 3 reviews

Helping Hands provides a wide range of care to service users in their own homes all over the UK. The service offers domiciliary, elderly, dementia, nursing, palliative, live-in and condition-led care. Staff conduct thorough needs assessments to make… Read more about Nupath Care Northumberland

  • Care Provided
  • Visiting Care
Nupath Care Gateshead

Unit 32, Kingsway House, Kingsway, Team Valley Trading Est, Gateshead NE11 0HW 

8.6 3 reviews
"I have found all carers to show patience and respect towards the client. They have demonstrated a professional approach in supporting a…"   Read all 3 reviews

Nupath Care are specialist home care providers supporting people in the Gateshead area to live safely and independently in their own homes. The team have a wealth of experience but are also selected for their compassion for others. They pride themselves… Read more about Nupath Care Gateshead

  • Care Provided
  • Visiting Care
Nuliving Homecare

Unit 5 Battalion Court, Colburn Business Park, Catterick Garrison DL9 4QN 

8.5 2 reviews
"5 star + AI + Professional, caring, easy to talk to which is very important when dealing with the elderly and people with vascular demsioa.…"   Read all 2 reviews

Nuliving Homecare offer bespoke homecare services that allow service users to maintain their independence and continue living life how they want. The team of care professionals are experienced and trained to deliver high quality care for a wide range… Read more about Nuliving Homecare

  • Care Provided
  • Visiting Care
  • Dementia
Nupath Care Teesside

Tower House, Thornaby Place, Thornaby, Stockton-on-Tees TS17 6SF 

8.3 2 reviews
"Since having visits from the Nupath team my mental health has improved greatly. I always look forward to my meetings twice a week. The…"   Read all 2 reviews

Nupath Care Teesside are focused on delivering home care services that really make a difference to the lives of people within their community. They recognise that requiring additional support and inviting somebody into your home can be a difficult time,… Read more about Nupath Care Teesside

  • Care Provided
  • Visiting Care
Helping Hands - East Northumberland

4 Berrymoor Court, Northumberland Business Park, Cramlington NE23 7RZ 

14 reviews
"Helping Hands have been assisting my father for the last few months and what a change to his health. The ladies looking after him have been…"   Read all 14 reviews

Helping Hands - East Northumberland is a domiciliary care agency based in Cramlington and provides personal care and other additional support to people living in their own homes throughout the east of Northumberland. Home care services are provided… Read more about Helping Hands - East Northumberland

  • Care Provided
  • Dementia
Helping Hands - West Northumberland

St Matthews House, Haugh Lane Industrial Estate, Hexham NE46 3PU 

3 reviews
"Could not recommend more highly. Very caring and helpful during difficult times. We were supported whenever we needed it. Brilliant…"   Read all 3 reviews

Helping Hands Community Care - West Northumberland is a domiciliary care agency that provides personal care and additional support to people living in their own homes. Home care services are provided to adults with a wide range of health and social… Read more about Helping Hands - West Northumberland

  • Care Provided
  • Dementia
Nuliving Homecare Cumberland

Unit 11, Block D, Clifford Court, Cooper Way, Parkhouse, Carlisle CA3 0JG 

Nuliving Homecare Cumberland, in Carlisle, provides compassionate home care services to people in their own homes. Home care services include personal care, help with household tasks, complex care, assistance attending appointments etc. Skilled,… Read more about Nuliving Homecare Cumberland

  • Care Provided
  • Dementia

HH Community Care Ltd Reviews (27)

Reviews posted for members of HH Community Care Ltd

Overall Experience
  • 14
  • 5
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  • 1
Date Published
  • 27
  • 7
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  • 10
  • 17
Reviewer Connection to HH Community Care Ltd
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  • 1
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  • 1
Review of

Nupath Care Northumberland

from Tracy H (Mother of Client) published on 16 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My son has a great connection with many the staff that come in to the home also to work with him one to one at a day center . Do go out there road if he's in hospital always there to help n support so they like family
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Review of

Nupath Care Gateshead

from M K (Sister of Client) published on 13 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have found all carers to show patience and respect towards the client. They have demonstrated a professional approach in supporting a vulnerable person in their own home . They support, encourage and prompt him to undertake agreed tasks in order to promote his independence and they carry out other
necessary tasks to ensure acceptable levels of personal care and domestic cleanliness. Despite considerable communication difficulties they have shown a willingness to try to understand him and meet his needs.
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Review of

Nupath Care Gateshead

from J T (Mother of Client) published on 6 October 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
Although it is early days, things are going well. Any issues are managed quickly and professionally. There have been a few shifts which have not been covered due to sickness and a number of times when carers have arrived late for their shift.
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Review of

Nupath Care Northumberland

from Elisa H (Mother of Client) published on 2 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Professional staff and managers, always polite and kind. My son always feels comfortable and safe with his staff and can get along well with them, it's nice to hear them having a chat and a giggle whilst I make the evening meal and get on with other jobs while someone does this job. It one less job
for me to worry about.
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Review of

Nupath Care Northumberland

from Hazel H (Mother of Client) published on 2 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My daughter is really happy with her support workers. She looks forward to them coming for her in the morning and always has a smile on her face when they arrive. They understand her needs and communicate with her through gestures and speech. They take her to places that she loves to go to and always
let me know what she's been up to when they bring her home.
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Review of

Nupath Care Gateshead

from Hazel H (Mother of Client) published on 2 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My daughter is very happy with her support workers. She is happy to see them when they arrive and always has a smile on her face when she goes out each morning. They understand her needs and communicate well with her using gestures and speech. They take her to places she loves to go to and when they
bring her home they always let me know how the day went and what she's been up to.
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Review of

Nuliving Homecare

from Robin C (Partner of Client) published on 29 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
5 star + AI + Professional, caring, easy to talk to which is very important when dealing with the elderly and people with vascular demsioa. Value for money
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Review of

Nupath Care Teesside

from Christopher S (Client) published on 8 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since having visits from the Nupath team my mental health has improved greatly. I always look forward to my meetings twice a week. The support I receive is second to none. I am really sure that the support I get gives myself a lot of confidence and motivation. All the team I have been involved with
have their own strengths and are truly magnificent. What the team has given myself is a new optimism and a great outlook to life and a great future.
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Review of

Nupath Care Teesside

from P R (Wife of Client) published on 7 March 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
My husband receives a high standard of care from the team.
They are punctual, caring and friendly.
They always try to notify me of any last-minute changes that need to be made in advance where possible.
My husband needs connected relationships with regular and familiar faces and the team tries to
keep changes to the minimum.
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Review of

Nuliving Homecare

from J H (Client) published on 24 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have had daily care from Nuliving for over a year now. To begin with, I had twice daily visits, but find I can cope at present to once per day. I have found the team of girls to be caring and competent in their work, always bright and cheerful and this also applies to office staff. I can't add any
more other than to say that I am happy with the service of care I get from Nuliving.
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Review of

Helping Hands - East Northumberland

from James D (Son of Client) published on 7 October 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Helping Hands have been assisting my father for the last few months and what a change to his health. The ladies looking after him have been excellent in their approach and care.
I have been updated regularly which being as I live 300 miles away has been great.
I cannot praise the team enough for
what they have done and how well my father has responded.
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Review of

Helping Hands - East Northumberland

from Anne T (Niece of Client) published on 26 July 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
The Helping Hands ladies have been caring for my 93-year-old Aunt for the past 18 months, 3 visits a day. She has her regular ladies who I know genuinely care for her well-being and are extremely considerate when visiting. My Aunt is a very private lady and originally didn't want strangers coming into
her home but very quickly became comfortable with them around. She doesn't think of them as carers, but friends calling to help out. The admin staff are wonderful and do their best to deal with any requests or issues I have had. Contact with the management has always been dealt with in a very professional manner. I call the ladies Angels in Disguise as they provide fantastic support, not just for my Aunt, but for me as well. It can be stressful being responsible for the welfare of an elderly person and it helps knowing she is getting the best home care possible. I honestly don't know what I would do without them all.
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Review of

Helping Hands - East Northumberland

from K S (Client) published on 30 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Lovely kind staff very friendly and welcoming and very caring only started but I can already tell that it’s a very lovely service better than past service I have used. Better management as well looking forward to having some fun days out.
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Review of

Helping Hands - West Northumberland

from S B (Daughter of Client) published on 3 January 2022 Submitted via Website • Report
Overall Experience 1.0 out of 5
I would not recommend this service to anyone.
Some of the carers are completely unprofessional and very unpleasant. They don't read the care notes and know nothing about the needs of the person they're visiting - they admitted this! How can you provide care to someone when you don't understand their
needs? As a result, my mother's health deteriorated when they were coming in. Numerous carers, changed rotas, lateness. They were so unclean, absolutely disgusting. They'd wear the same gloves from before they walked in (when exactly did they put the gloves on?) until after they left. No handwashing, no changing gloves, even after one of them rifled through the bin, she continued to prepare food. Constantly touching their faces, hair, phones with those gloves on. Another just casually wiped toast crumbs onto the kitchen floor. I would spend a nighttime cleaning up after them and always found dishes and cutlery that they had 'washed' with food still stuck to them.
Reply from David Harrison, Managing Director at Helping Hands - West Northumberland

We are disappointed this matter was not brought directly to our attention. We could then have discussed and undertaken a thorough investigation. In this instance, we have not been given the detail or opportunity to investigate properly which leaves us frustrated and unable to address concerns raised. We have spoken to carers and are struggling to recognise any of the claims made in this complaint. Regular customer satisfaction surveys would reveal this complaint is a rarity with 98% of people saying they would recommend us to a friend.

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Review of

Helping Hands - East Northumberland

from Philip T (Son of Client) published on 1 November 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
A big thank you to all staff who attend and look after my dad. The care and time taken with my dad have been excellent this year especially given the circumstances we have found ourselves in through Covid-19. I know and appreciate everything you all do. Some members of staff go above and beyond. Many
thanks.
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Review of

Helping Hands - East Northumberland

from Wendy S (Daughter of Client) published on 7 July 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This company is the best around. They go above and beyond their duties. The girls really do care for my parents. Any hiccups, which are exceptionally rare, are dealt with immediately. Excellent service.
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Review of

Helping Hands - East Northumberland

from C J (Daughter of Client) published on 29 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been very happy with the care my mam received. Mam was very reluctant at first to accept carers into her home but adjusted quickly and enjoyed the visits. The carers were really supportive to me as a daughter and very caring towards my mam. The office staff were always helpful and acted quickly
to support mam's needs. I would very much recommend this service.
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Review of

Helping Hands - East Northumberland

from Francis R (Client) published on 15 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We have known the carer for several months in her capacity as a care worker and have always found her to bring a ray of sunshine together with a few bars of her favourite songs. She carries out her duties in a professional manner and goes the extra mile to ensure her clients receive the best possible
service.
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Review of

Helping Hands - East Northumberland

from Roy F (Wife of Client) published on 31 March 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
From May 2020, your staff supported my wife. Initially, things worked fine, but around the end of 2020, difficulties arose. A personality clash occurred; Helping Hands managers worked hard to resolve the issues. My wife now has four excellent ladies supporting her. She is really benefiting. Thank you.
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Review of

Helping Hands - East Northumberland

from M B (Daughter of Client) published on 30 March 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Your staff have been on the whole very good. One or two didn't know what to do for my dad. I can understand as my Dad is 95 years young.
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Awards / Recognitions (0)

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Frequently Asked Questions about HH Community Care Ltd

How many Agencies does HH Community Care Ltd own?

HH Community Care Ltd own 7 Agencies.

Which HH Community Care Ltd Agencies have the highest review score?

Nupath Care Northumberland, Nupath Care Gateshead & Nuliving Homecare have the highest review score.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact HH Community Care Ltd to verify any information. View our terms and conditions. HH Community Care Ltd has a Premium Service – more info.