Home Care Providers Owned by HH Community Care Ltd in Northumberland

for me to worry about.

let me know what she's been up to when they bring her home.

what they have done and how well my father has responded.

her home but very quickly became comfortable with them around. She doesn't think of them as carers, but friends calling to help out. The admin staff are wonderful and do their best to deal with any requests or issues I have had. Contact with the management has always been dealt with in a very professional manner. I call the ladies Angels in Disguise as they provide fantastic support, not just for my Aunt, but for me as well. It can be stressful being responsible for the welfare of an elderly person and it helps knowing she is getting the best home care possible. I honestly don't know what I would do without them all.

needs? As a result, my mother's health deteriorated when they were coming in. Numerous carers, changed rotas, lateness. They were so unclean, absolutely disgusting. They'd wear the same gloves from before they walked in (when exactly did they put the gloves on?) until after they left. No handwashing, no changing gloves, even after one of them rifled through the bin, she continued to prepare food. Constantly touching their faces, hair, phones with those gloves on. Another just casually wiped toast crumbs onto the kitchen floor. I would spend a nighttime cleaning up after them and always found dishes and cutlery that they had 'washed' with food still stuck to them.

thanks.

to support mam's needs. I would very much recommend this service.

service.

with the utmost dignity and respect. A life expectancy of six weeks became twenty-two weeks in which trust and comfort was embedded. As a family, we could not have wished for any better for our Mam. The care given by a small team of carers was excellent. They were all dedicated to the practical and emotional care for our Mother, whilst extending their caring to emotionally supporting our Dad. Sadly, our Mother passed away whilst the overnight carers were present. The dignity and respect shown will never be forgotten. It was the extra touches that made the whole experience of losing our Mam very personal. They removed all the clinical items from her bedroom making it her bedroom again, carefully folding her nightdress on the chair so we could retain her presence through our senses. There are no words to convey our true appreciation.

key safe installed, the carers hammer on the door at 7.00 in the morning to be let in (luckily I was there to let them in). Recently I have noticed that whilst we may be charged and billed for 30 minutes you'll be lucky if you get 15 minutes. I've had to request the removal of two carers the first due to a personality clash with mum (she took offence at being called a nasty piece of work by the carer - understandably) and the second that was an hour late, gave mum 15 minutes in the morning and was rushed and very rough with mum. Requested office to not send her for a couple of weeks to give mum time to forget, two days later she's back. Helping Hands at the moment they are not.

things could be improved.

get some hours rest. Thank you for your wonderful staff.

throwing them down each other's back.

I felt this was so very small but a huge encounter for him.