Age UK Northumberland

The Round House, Lintonville Parkway, Ashington NE63 9JZ
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7.7 1 Review
  • Age UK Northumberland, Ashington
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Care Provided

Personal Care & Household Services

  • Domestic Services / Home Help

Good to Know

Owner

  • Age UK Northumberland

Person in charge

  • Deborah Davies (Manager)
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Age UK Northumberland Reviews (1)

7.7

Age UK Northumberland has a Review Score of 7.7 (7.667) out of 10, based on 1 reviews in the last 2 years. Over all time Age UK Northumberland has 1 review.

Overall Experience

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Date Published

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Review from David M (Client) published on 20 May 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I had good Carers who came to me thank you. The office staff where good at first when i start at AGE UK . But the office staff need to improve there standard and service again. You have to many cares on holiday at one time. You need to give the cares travel time to calls. I left AGE UK because one
member of staff in the office had a attitude problem with me.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 7.7 (7.667)

Overview of Review Score

The Review Score of 7.7 (7.667) out of 10 for Age UK Northumberland is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 1 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.0 out of 5 from 1 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.667 for Age UK Northumberland is calculated as follows: ( (5 Excellents x 5) + (1 Satisfactorys x 3) ) ÷ 6 Ratings = 4.667

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Age UK Northumberland is based on 1 Positive Reviews in the last 24 months and is calculated as follows: 3 = 3

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 4 Sep 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Frequently Asked Questions about Age UK Northumberland

What Type of Services does Age UK Northumberland offer?

Age UK Northumberland offers Home Care.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Age UK Northumberland to verify any information. View our terms and conditions. Age UK Northumberland has an Basic Service - more info.