Owner : Angel Care (Devon) Limited
Person in charge: Ingrid Andrews (Manager)
Type of Service: Home Care Agency (Privately Owned)
Provides Carers directly to the general public: Yes
Number of Carers: 25
Services Offered: Adult Care (18+) • Personal Care (on a contracted hours basis)
Care Offered: Cleaning Service • Companionship • Dementia • Domestic Services / Home Help • Elderly Care • Food Preparation & Serving • High Dependency Care, two carers attending • Laundry Service • Personal Hygiene Care • Physical Disability • Respite cover • Sensory Impairment • Shopping Service / Errands • Sit in Service
Latest Care Quality Commission* Report on Angel Home Care: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
The Review Score of 8 (maximum of 10) for Angel Home Care is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 5 out of 5 from 1 Reviews over all time. This Average Rating is also the rating value for Angel Home Care in Google's Search Results - more info
b) The score for the number of positive Reviews is 3 out of 5 from 1 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Home Care Agency / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Home Care Agency receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 5 for Angel Home Care is calculated as follows: ( (6 Excellents x 5) ) ÷ 6 Ratings = 5
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Home Care Agency to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 points for each of the next 4 Positive Reviews ie an Home Care Agency needs 5 Reviews to receive the maximum score of 5 points.
The 3 Points relating to the number of positive Reviews for Angel Home Care is based on 1 positive Reviews in the last 12 months and is calculated as follows:
3 = 3
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Angel Home Care has a Review Score of 8 (8.000) from 1 Reviews
Review submitted from a Website Submission by Yasmin M (Daughter of Client) on Saturday 3 March 2018. Relates to January 2018.
Angel Home Care were engaged to help care for my father. Every carer who visited treated him in a friendly, compassionate manner. Having named regular carers ensured that a good relationship was established with both Dad and myself; equally, less regular carers were just as friendly and caring towards us. If Dad was proving to be a little uncooperative at times, just the right level of firmness and persuasion was employed to ensure that the required care was given. The service was highly professional and thorough care given at all times. The advice given from long experience was gratefully received, assisting me to obtain services and equipment which facilitated better and easier care as well as to know when it was time to call in other health providers. Not only do these lovely ladies (in my case!) care wonderfully for the service user, they offer a friendly ear and encouraging support to the family at home. I really could not have managed without them. "Angels" they truly are.
How likely would you be to recommend Angel Home Care? Extremely Likely
Overall Standard
Staff
Care / Support
Management
Treated with Dignity
Value for Money
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