Ashley Community Care Services Ltd has a Review Score of 9.0 (8.954) out of 10, based on 5 reviews in the last 2 years. Over all time Ashley Community Care Services Ltd has 5 reviews.
Overall Experience
4
0
1
0
0
Date Published
5
3
4
5
0
Reviewer Connection to Ashley Community Care Services Ltd
4
1
Overall Experience
4
0
1
0
0
Date Published
5
3
4
5
0
Review from Jeanette S (Daughter of Client) published on 25 August 2025
Submitted via Website •
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Overall ExperienceOverall Experience3.0 out of 5
When assessment was action , I felt they where asking all relevant questions and would be helpful for the carers when visiting my mother , but unfortunately I have found that when giving my medication eg pain relief hasn't documented either on the carers tablet or providing to myself so I knew what
pain relief she had taken until I put my own spread sheet together for carer to complete on each visit.
Also when carer ask me if she had dementia, I asked don't youknow ? Which concerned me so had contact office to ask if carers knew they advised it's not shown on their tablet which I find very strange as cares should know what their patient has to give them the correct care.
It seem strange that day mention that I was concerned the amount knowledge the carers had a folder was delivered with in depth information about my mum, history of her health and her liked and dislike where !!!!
Otherwise I have found the carers very pleasant and caring towards my mother and myself.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Stephen T (Son of Client) published on 19 May 2025
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Overall ExperienceOverall Experience5.0 out of 5
We can't thank everyone at Ashleigh Care enough for their help and support with mum over the past few months. In particular, two people were absolutely amazing when it came to communicating with Ashleigh Care and all of your carers who cared for mum were amazing. So helpful, considerate and nothing
was ever too much trouble. Thank you all so much for everything you have done.
Staff
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Management
Treated with Dignity
Value for Money
Review from Joanne D (Daughter of Client) published on 2 April 2025
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Overall ExperienceOverall Experience5.0 out of 5
I would like to personally thank the carers for the amazing care they have provided for my dad over the past 8 weeks they have showed my dad kindness and dignity at all times. They have listened to my dad at all times and listened to the family their care has made my dad's rehabilitation so much easier
and I cannot thank them enough. I was so worried that having carers in my dad's home would be a hard pill to swallow but knowing that both are there feels me with confidence and takes a lot of the worry away. If anyone ever asked me about dads carers I would 100% tell them to look into Ashley care and name both the carers, they really are worth their weight in gold.
Staff
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Management
Treated with Dignity
Value for Money
Review from Jan B (Daughter of Client) published on 20 December 2024
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Overall ExperienceOverall Experience5.0 out of 5
Ashley Care has been such a great help to us, firstly looking after our dad and now mum. They are so kind and thoughtful and have always shown such care. Nothing is too much trouble. I would certainly recommend them.
Reply from Rosie Collier, Workforce and Community Lead at Ashley Community Care Services Ltd
Thank you very much for your kind review, we are very lucky to have such a dedicated and caring team and we are happy to know we have made a difference to your family. We will pass this feedback on to our team.
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Review from Kim G (Daughter of Client) published on 15 May 2024
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Overall ExperienceOverall Experience5.0 out of 5
The Ashley Care team have been wonderful. They have provided an attentive, personal and genuinely caring service for my dad. His regular carer has been so flexible and made sure that Dad’s care happened seamlessly by communicating with other professionals involved in his care. She also made sure that
I had the information to support Dad from afar to make arrangements or order items that were needed. I cannot praise her highly enough.
The office team have always been helpful when I have called them, so a big thank you to the whole team.
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Treated with Dignity
Value for Money
Current Review Score: 9.0 (8.954)
Overview of Review Score
The Review Score of 9.0 (8.954) out of 10 for Ashley Community Care Services Ltd is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 5 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.3 out of 5 from 4 positive Reviews in the last 24 months.
Detailed Breakdown of Review Score
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.704 for Ashley Community Care Services Ltd is calculated as follows:
(
(22 Excellents x 5)
+
(2 Goods x 4)
+
(3 Satisfactorys x 3)
)
÷ 27 Ratings = 4.704
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews
(1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Ashley Community Care Services Ltd is based on 4 Positive Reviews in the last 24 months and is calculated as follows:
3
+
0.5
+
0.5
+
0.25
= 4.25
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 1 Mar 2024
Overall Good
Caring
Good
Effective
Good
Responsive
Good
Safe
Good
Well-led
Good
Key
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
Outstanding - the service is performing exceptionally well.
Good - the service is performing well and meeting our expectations.
Requires improvement - the service isn't performing as well as it should and we have told the service how it must improve.
Inadequate - the service is performing badly and we've taken enforcement action against the provider of the service.
No rating/under appeal/rating suspended - there are some services which we can't rate, while some might be under appeal from the provider. Suspended ratings are being reviewed by us and will be published soon.
Ticks and crosses
We don't rate every type of service. For services we haven't rated we use ticks and crosses to show whether we've asked them to take further action or taken enforcement action against them.
There's no need for the service to take further action. If this service has not had a CQC inspection since it registered with us, our judgement may be based on our assessment of declarations and evidence supplied by the service.
The service must make improvements.
At least one standard in this area was not being met when we inspected the service and we have taken enforcement action.
Care Quality Commission is responsible for the registration and inspection of social care services in England.
Frequently Asked Questions about Ashley Community Care Services Ltd
What Type of Services does Ashley Community Care Services Ltd offer?
Ashley Community Care Services Ltd offers Home Care.
How many Carers does Ashley Community Care Services Ltd employ?
Ashley Community Care Services Ltd employs 125 carers.
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Ashley Community Care Services Ltd to verify any information. View our terms and conditions. Ashley Community Care Services Ltd has an Enhanced Service - more info.
