Ashton Domiciliary Care Agency is multi award winning team that is passionate about helping people maintain their independence in the comfort of their own homes and in the way they choose! As a family-run business, they understand that quality care starts with quality staff – that's why they have invested heavily in comprehensive training and staff wellbeing programmes.
Their Expertise
Their experienced team supports clients with diverse needs, including those with alcohol...
Ashton Domiciliary Care Agency is multi award winning team that is passionate about helping people maintain their independence in the comfort of their own homes and in the way they choose! As a family-run business, they understand that quality care starts with quality staff – that's why they have invested heavily in comprehensive training and staff wellbeing programmes.
Their Expertise
Their experienced team supports clients with diverse needs, including those with alcohol dependency (past or present), mental health challenges, and dementia. As part of the wider Ashton Care Group, they have access to specialist Mental Health and General Nurses who provide additional expertise and support to their care team.
Personalised Care Services
They provide compassionate assistance with:
Personal care and daily living activities
Domestic tasks and household management
Supporting clients to achieve their personal goals and aspirations
Their Approach
They recognise that arranging home care can feel overwhelming. That's why they place each client's individual needs and preferences at the centre of every care assessment. By listening to what matters most to clients, they create personalised care plans that make each visit comfortable and meaningful.
Their trained carers are equipped to handle challenging situations with confidence and sensitivity, ensuring every client has the best opportunity to live happily, independently and safely in their own home.
Empowering independence through exceptional care.
Care Provided by Ashton Domiciliary Care
Types of Home Care
Visiting Care
24 Hour Care
Minimum Visit Duration (Visiting Care)
30 minutes
Contract Durations
Ongoing / Long Term
Respite / Short Term
Age Ranges
Older Person Care (65+)
Younger Adult Care (18-65)
Personal Care Services
Washing & Dressing
Toileting Assistance
Medication Assistance (Oral)
Companionship
Continence Care
Feeding & Drinking Assistance
Household Services
Cleaning Service
Food Preparation & Serving
Laundry Service
Shopping Service / Errands
Transportation Service
Other Care Provided
Dementia
Parkinson's Disease
Stroke
Cancer Care
Palliative / End of Life Care
Learning Disability / Autism
Mental Health Condition
Physical Disability
Visual / Hearing Impairment
Alcohol / Drug Misuse
Hospital Discharge
Funding & Fees
Daily Charges per Person
Type of care
Permanent
Hourly Visiting Care
£33 - £38.50
PLEASE NOTE the hourly call rate is for an hour visit. Care visits can be reduced in length which will result on cheaper care visit pricing.
Fees are competitive but are dependant on a number of factors: call duration; individual requirements or needs; call timings. Please contact Ashton Care for a consultation to receive an accurate costing for your care package.
The price(s) shown are provided by the agency. Contact Ashton Domiciliary Care for full pricing details and T&Cs.
Contact Ashton Domiciliary Care to get a personalised quote:
Funding Types Accepted
Private Funding (Self-funded)
Direct Payments (from Local Authority/NHS)
Local Authority (Contracted Provider)
NHS (Contracted Provider)
Good to Know
Owner
Ashton Care (Bognor Regis) Ltd
Private Owned
Person in charge
Rachel Bennett & Emma Donovan (Registered Manager)
Ashton Domiciliary Care has a Review Score of 9.5 (9.548) out of 10, based on 11 reviews in the last 2 years. Over all time Ashton Domiciliary Care has 23 reviews.
Review from Kjersti S (Daughter-in-law of Client) published on 10 April 2026 Submitted via Postal Card•
Overall Experience
From first contact to the present, three visits later, I have been very impressed by Ashton DC. My mother-in-law was very hesitant at first when I suggested additional help, but she is loving the attention and has nothing but praise for her 'girls' (her words, not mine).
She is planning to have...
From first contact to the present, three visits later, I have been very impressed by Ashton DC. My mother-in-law was very hesitant at first when I suggested additional help, but she is loving the attention and has nothing but praise for her 'girls' (her words, not mine).
She is planning to have care one more day per week.
↩Reply from Cassandra Merkel, Office Co-Ordinator at Ashton Domiciliary Care
That is so lovely to hear. We will ensure that this is passed on to 'the girls' that visit. We are really happy to hear that your mother in law is finding having care easier than she thought it was going to be. One of our main aims is to make people feel at ease. and comfortable.
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Review from Jill J (Client / Service User) published on 16 March 2026 Submitted via Postal Card•
Overall Experience
My carers are always polite and well presented. They respect my dignity at all times, and my wishes. They go beyond being a carer and more like a friend when coming into my home.
My carers are always polite and well presented. They respect my dignity at all times, and my wishes. They go beyond being a carer and more like a friend when coming into my home.
↩Reply from Mike Todorovich, Marketing Manager at Ashton Domiciliary Care
Thank you so much for taking the time to share your wonderful feedback. It truly means a lot to us. Knowing that your carers help you feel respected, value, and genuinely cared for is exactly what we hope to achieve at Ashton Care Group. We will make sure to share your kind words with the team.
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Review from Christopher C (Client / Service User) published on 3 February 2026 Submitted via Postal Card•
Overall Experience
I have been very pleased with all the care I have received from the carers at Ashton Care. My only problem is when I don't have the carers I know, but this is not often.
My carers are always cheerful and professional. It is a pleasure to have their assistance.
I have been very pleased with all the care I have received from the carers at Ashton Care. My only problem is when I don't have the carers I know, but this is not often.
My carers are always cheerful and professional. It is a pleasure to have their assistance.
↩Reply from Cassandra Merkel, Office Co-Ordinator at Ashton Domiciliary Care
Hi, Thankyou for your review, it is so nice to hear
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Review from Trevor J (Friend of Client) published on 29 July 2025 Submitted via Postal Card•
Overall Experience
The service, care and understanding of the needs were exemplary.
The service, care and understanding of the needs were exemplary.
↩Reply from Cassandra Merkel, Office Co-Ordinator at Ashton Domiciliary Care
Hi, Thankyou so much for such a kind review
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Review from Terry O (Son of Client) published on 21 July 2025 Submitted via Postal Card•
Overall Experience
I found this service faultless, extremely reliable and would certainly recommend them to anyone.
I found this service faultless, extremely reliable and would certainly recommend them to anyone.
↩Reply from Cassandra Merkel, Office Co-Ordinator at Ashton Domiciliary Care
Thankyou so much for your kind feedback and review
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Review from Sue F (Client / Service User) published on 17 February 2025 Submitted via Postal Card•
Overall Experience
Lovely friendly carers, listen to my troubles, cheer my day up. Look forward to seeing them.
Lovely friendly carers, listen to my troubles, cheer my day up. Look forward to seeing them.
↩Reply from Cassandra Merkel, Office Co-Ordinator at Ashton Domiciliary Care
Thank you for this review. It is lovely to hear that our carers make a positive impact on your day.
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Review from Ruth L (Client / Service User) published on 17 February 2025 Submitted via Postal Card•
Overall Experience
I am a service user of this care company for just under 3 years. They are an excellent care company. From the manager to the care workers, they provide excellent services and no complaints.
I am a service user of this care company for just under 3 years. They are an excellent care company. From the manager to the care workers, they provide excellent services and no complaints.
↩Reply from Cassandra Merkel, Office Co-Ordinator at Ashton Domiciliary Care
Thank you so much for this kind feedback. It makes us very happy to hear that the service you are receiving is so positive.
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Review from David S (Client / Service User) published on 7 February 2025 Submitted via Postal Card•
Overall Experience
Excellent personal care received from all the ladies at Ashton Domiciliary Care following surgery. They were all friendly and caring.
Excellent personal care received from all the ladies at Ashton Domiciliary Care following surgery. They were all friendly and caring.
↩Reply from Emma Donovan, Registered Manager / Trainee Nominated Individual at Ashton Domiciliary Care
Thank you for your kind words, it's always good to have feedback.
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Review from Carol H (Wife of Client) published on 7 January 2025 Submitted via Website•
Overall Experience
Ashton carers have been looking after my husband in varying degrees for almost 4 years helping with showering, exercising, incontinence and Dementia with a very cheerful attitude every visit no matter what the day was like. They would always treat him with dignity and respect even if he...
Ashton carers have been looking after my husband in varying degrees for almost 4 years helping with showering, exercising, incontinence and Dementia with a very cheerful attitude every visit no matter what the day was like. They would always treat him with dignity and respect even if he occasionally wasn't respectful to them. They were nice and friendly. He really enjoyed the chats with them and with his dry sense of humour there was always banter going back and forth it cheered up the visits for him and me as well as it gave me a laugh just to hear them. My husband was put on end-of-life care in January and I want to praise the level of care, compassion and kindness that they treated him with as he drifted many times near to death but always bounced back until sadly he passed away in October. They always explained fully everything they were going to be doing to him and asked if it was ok so as not to cause him distress. We both appreciated them very much and fully recommend them.
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Review from M C (Stepdaughter of Client) published on 29 October 2024 Submitted via Postal Card•
Overall Experience
Feel the carers are friendly and helpful but do not get very much time from visit to visit for what we pay, same as the elderly like companionship over everything.
Feel the carers are friendly and helpful but do not get very much time from visit to visit for what we pay, same as the elderly like companionship over everything.
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Review from F W (Wife of Client) published on 22 October 2024 Submitted via Postal Card•
Overall Experience
The agency is good and the carers are great. The carers come in all weather and road disruptions, they have made every appointment and never missed a visit. The carers are polite and interested in you and their client. They are friendly and helpful in all they do.
The agency is good and the carers are great. The carers come in all weather and road disruptions, they have made every appointment and never missed a visit. The carers are polite and interested in you and their client. They are friendly and helpful in all they do.
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Review from B B (Wife of Client) published on 12 September 2024 Submitted via Postal Card•
Overall Experience
I am delighted to have Ashton to supply the care that we need for my husband. All the carers that we have experience of, are very professional, caring, thorough, and a delight to see each day. We recommend Ashton to anyone who needs care, with our grateful thanks to all concerned with the agency,...
I am delighted to have Ashton to supply the care that we need for my husband. All the carers that we have experience of, are very professional, caring, thorough, and a delight to see each day. We recommend Ashton to anyone who needs care, with our grateful thanks to all concerned with the agency, both to carers and office staff.
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Review from J G (Husband of Client) published on 8 August 2024 Submitted via Postal Card•
Overall Experience
My wife was a client of Ashton's for 3 1/2 years.
I found the carers very professional in their work and extremely sensitive in tending my wife's needs. I was also a client as I used their services for domestic cleaning. Apart from their professional duties they were always very cheerful and...
My wife was a client of Ashton's for 3 1/2 years.
I found the carers very professional in their work and extremely sensitive in tending my wife's needs. I was also a client as I used their services for domestic cleaning. Apart from their professional duties they were always very cheerful and friendly. I would have no hesitation in recommending Ashton to anyone who needed their services.
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Review from Alan B (Son of Client) published on 12 March 2024 Submitted via Postal Card•
Overall Experience
My father enjoys the visit from the Ashton care team. He looks forward to seeing the girls as it gives him the oppurtunity to have a chat.
I have recommended Ashton to a few friends. Keep up the good work.
My father enjoys the visit from the Ashton care team. He looks forward to seeing the girls as it gives him the oppurtunity to have a chat.
I have recommended Ashton to a few friends. Keep up the good work.
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Review from A D (Father of Client) published on 12 December 2023 Submitted via Postal Card•
Overall Experience
Really good service, friendly and helpful. They brought my son on leaps and bounds (he has autism). Good company and a great set of girls.
Really good service, friendly and helpful. They brought my son on leaps and bounds (he has autism). Good company and a great set of girls.
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Review from Lisa P (Daughter of Client) published on 18 May 2023 Submitted via Website•
Overall Experience
Ashton Care have always provided my mother with a wonderful service. My mum considers the carers as her friends and always looks forward to their visits. The carers treat my mother with the utmost respect and care which is so reassuring for our family.
Finally, the updates provided on the app are...
Ashton Care have always provided my mother with a wonderful service. My mum considers the carers as her friends and always looks forward to their visits. The carers treat my mother with the utmost respect and care which is so reassuring for our family.
Finally, the updates provided on the app are always appreciated.
↩Reply from Jackie Moore, Manager at Ashton Domiciliary Care
Thank you for the positive review. We are pleased to hear that your family feel reassured. The carers get as much out of visiting your mother as your mother does having them visit. We are pleased to hear that you find the app a useful tool.
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Review from Jo H (Daughter of Client) published on 18 May 2023 Submitted via Website•
Overall Experience
Ashton Domiciliary Care have looked after my Father on a daily basis for the past 4 years. I trust they have his welfare front of mind. They are prompt to answer the phone when I call about any issue and I feel the basics are taken care of. My father is challenging and they appear to handle him...
Ashton Domiciliary Care have looked after my Father on a daily basis for the past 4 years. I trust they have his welfare front of mind. They are prompt to answer the phone when I call about any issue and I feel the basics are taken care of. My father is challenging and they appear to handle him with respect and dignity.
↩Reply from Jackie Moore, Manager at Ashton Domiciliary Care
Thank you for taking the time to fill in your review. We are pleased that you have had a good experience with both the carers and management team. Your father has a good rapport with all the care staff and is a pleasure to care for.
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Review from Michelle M (Daughter of Client) published on 6 March 2023 Submitted via Postal Card•
Overall Experience
All Ashton care staff treated my mum with dignity and respect, she felt like they were all her sisters. My thanks to all the staff who always went above and beyond. All the staff are compassionate and the manager has a very hands-on approach. I would recommend Ashton Care highly to anyone that...
All Ashton care staff treated my mum with dignity and respect, she felt like they were all her sisters. My thanks to all the staff who always went above and beyond. All the staff are compassionate and the manager has a very hands-on approach. I would recommend Ashton Care highly to anyone that requires care for their loved ones.
↩Reply from Jackie Moore, Manager at Ashton Domiciliary Care
Thank you for taking the time to review our service and for the lovely feedback provided. Carers always enjoyed their visits to your mum.
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Review from C P (Client / Service User) published on 21 December 2022 Submitted via Postal Card•
Overall Experience
The carers are marvellous. I have no complaints. They make me feel good. They spend time listening. Nothing is too much trouble.
The carers are marvellous. I have no complaints. They make me feel good. They spend time listening. Nothing is too much trouble.
↩Reply from Jackie Moore, Manager at Ashton Domiciliary Care
Thank you for taking the time to complete this review. It is wonderful to hear that our staff make you feel this way, we know that you make their days a little brighter too.
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Review from M F (Client / Service User) published on 21 December 2022 Submitted via Postal Card•
Overall Experience
My experience of the care by this company has always been positive. The carers and staff are efficient and friendly, helpful and thoughtful. Any niggles or minor problems have been solved in a good way.
My experience of the care by this company has always been positive. The carers and staff are efficient and friendly, helpful and thoughtful. Any niggles or minor problems have been solved in a good way.
↩Reply from Jackie Moore, Manager at Ashton Domiciliary Care
Thank you for your kind words. I am glad that you are having a positive experience with Ashton Care. We have passed on this feedback to the staff members that visit you.
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Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 03 January 2020
Overall Good
CaringGood
EffectiveGood
ResponsiveOutstanding
SafeGood
Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
Outstanding - The service is performing exceptionally well.
Good - The service is performing well and meeting our expectations.
Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report
News (1)
News
03 Aug 2025
We are delighted to share wonderful updates from our home care services across West Sussex! ?? Award Recognition: We are genuinely proud to have won the Recruitment & Retention Award...
There are no accreditations posted yet for Ashton Domiciliary Care.
Meet the Team (15)
Susan NewmanJob Title Registered Mental Health Nurse and Owner
Sue founded Ashton Care over thirty years ago and has a passion for excellent care.
She was qualified as a Registered Mental Health Nurse (RMN)...
Sue founded Ashton Care over thirty years ago and has a passion for excellent care.
She was qualified as a Registered Mental Health Nurse (RMN) shortly after the qualification was introduced to the UK.
This means Sue has had the knowledge and experience to put empathy, understanding and compassion at the heart of the work Ashton Domiciliary Care does.
Sue has overall responsibility for supporting the Registered Manager in providing exceptional service to the local community.
Emma DonovanJob Title ManagerJoined 2000
Emma started her career with Ashton Care at the age of 16 as a tea-time assistant. She has dedicated her working life to providing exemplary...
Emma started her career with Ashton Care at the age of 16 as a tea-time assistant. She has dedicated her working life to providing exemplary person-centred care to Ashton Care service users and in doing so has shown the compassion, empathy and professionalism needed to gain not just Registered Manager status but also to qualify as a Register Mental Health Nurse (RMN).
Emma has gained management experience in the varying residential settings at Ashton Care which has allowed her the opportunity to develop her awareness of a wider range of specialist care needs. She applies this attentively when reviewing the support needed for those who wish to live in their own homes but need that bit of extra support.
Rachel BennettJob Title Trainee ManagerJoined 2013
Rachel has spent over 10 years dedicated to providing a caring and empathetic person-centred approach to care.
Rachel has always worked diligently...
Rachel has spent over 10 years dedicated to providing a caring and empathetic person-centred approach to care.
Rachel has always worked diligently to ensure that good quality and compassionate care is at the forefront of all the work she does. She has spent her time getting to know each individual to ensure they receive the dedicated support not just from Ashton Domiciliary Care but from other healthcare professionals too.
Julie HolmesJob Title Senior Care AssistantJoined 2009
NVQ level 3
Cassandra MerkelJob Title Office CoordinatorJoined 2016
NVQ level 2
Karen BunchJob Title Care AssistantJoined 2022
Care certificate
Kay BrownJob Title Care AssistantJoined 2007
NVQ level 3
Neal FindleyJob Title Care AssistantJoined 2007
NVQ level 2
Tanya HartJob Title Care AssistantJoined 2009
NVQ level 2
Jane HazelgroveJob Title Care AssistantJoined 2023
Level 1 care assistant
Charlotte IrvineJob Title Care AssistantJoined 2023
Level 3 care assistant
Denise JaysJob Title Care AssistantJoined 2009
NVQ level 2
Cathrine ManyongaJob Title Care AssistantJoined 2023
Level 1 care assistant
Aimee NewmanJob Title Care AssistantJoined 2023
Level 3 care assistant
Clair SpellerJob Title Care AssistantJoined 2023
Level 5 care assistant
Frequently Asked Questions about Ashton Domiciliary Care
How many Carers does Ashton Domiciliary Care employ?
Ashton Domiciliary Care employs 30 carers.
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Ashton Domiciliary Care to verify any information. View our terms and conditions. Ashton Domiciliary Care has an Enhanced Service -what an Enhanced Service includes.
