Suite 7 Knighton Chambers, 41 Aldwick Road, Bognor Regis PO21 2LN
Nightingales Care takes pride in delivering the values of a family service, while ensuring all carers are extensively qualified to support the independence and well-being of each client in the most appropriate manner. Tailored personal care packages are available, as well as help with domestic tasks, meal preparation and medication management.
Based in Bognor Regis, the agency looks to make a real difference to the lives of vulnerable adults in the surrounding communities, looking to become another member of the family.
Owner : SG Care Ltd
Person in charge: Susan McIndoe (Manager)
Type of Service: Home Care Agency (Privately Owned)
Provides Carers directly to the general public: Yes
Number of Carers: 15
Services Offered: Adult Care (18+) • Personal Care (on a contracted hours basis) • Personal Care Assessments • Risk Assessments in the Home
Care Offered: Call in Service • Cleaning Service • Companionship • Dementia • Domestic Services / Home Help • Elderly Care • Food Preparation & Serving • High Dependency Care, two carers attending • Hospital Discharge • Laundry Service • Learning Disability • Medication Assistance • Palliative Care • Personal Hygiene Care • Physical Disability • Respite cover • Shopping Service / Errands • Sit in Service
Latest Care Quality Commission* Report on Nightingales Care: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
The Review Score of 6.5 (maximum of 10) for Nightingales Care is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 5 out of 5 from 2 Reviews over all time. This Average Rating is also the rating value for Nightingales Care in Google's Search Results - more info
b) The score for the number of positive Reviews is 1.5 out of 5 from 1 positive Reviews in the last 2 years. (A 2 year period has been used as there were no positive reviews in the last 12 months)
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Home Care Agency / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Home Care Agency receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 5 for Nightingales Care is calculated as follows: ( (12 Excellents x 5) ) ÷ 12 Ratings = 5
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Home Care Agency to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 points for each of the next 4 Positive Reviews ie an Home Care Agency needs 5 Reviews to receive the maximum score of 5 points.
The 1.5 Points relating to the number of positive Reviews for Nightingales Care is based on 1 positive Reviews in the last 24 months and is calculated as follows:
3 = 3 then divided by 2 = 1.500
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Nightingales Care has a Review Score of 6.5 (6.500) from 2 Reviews
Review submitted from a Postal Card by Roy C (Son of Client) on Monday 13 February 2017. Relates to December 2016.
If ever a company deserved recognition then Nightingales are top of the leader board. In the final 6 months of my mother's life aged 97 years and 9 months. This company surpassed all that I expected of them. Their punctuality was impeccable with a genuine honest love of their work. My mother adored the staff that attended her, plus I dealt with the contractual and money issues of the agreement and had no bad issues with their office. I personally would thoroughly recommend Nightingales to anyone who wants to entrust their family to care.
How likely would you be to recommend Nightingales Care? Extremely Likely
Overall Standard
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Kez Mcindoe, HR at Nightingales Care responded to this review on 13 Feb 2017:
Thank you very much for your kind words, Roy. It was an absolute pleasure and privilege to look after your Mother.
Review submitted from a Postal Card by Ann C (Daughter of Client) on Thursday 18 February 2016. Relates to January 2016.
Although mum did not have the services of Nightingale Care for very long, she looked forward to seeing the same carer for each visit. Her carer was very willing and in mum's words "I think I have a friend for life". Sadly she did not live long enough to get the full benefit of the visits which were planned for the future.
How likely would you be to recommend Nightingales Care? Extremely Likely
Overall Standard
Staff
Care / Support
Management
Treated with Dignity
Value for Money