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Bluebird Care Canterbury, Thanet, Folkestone & Dover

The Archive Centre, Honeywood Road, Whitfield, Dover, Kent CT16 3EH
Bluebird Care Logo
Bluebird Care Canterbury, Thanet, Folkestone & Dover logo
Bluebird Care Canterbury, Thanet, Folkestone & Dover, Dover
Bluebird Care Canterbury, Thanet, Folkestone & Dover, Dover
Bluebird Care Canterbury, Thanet, Folkestone & Dover, Dover

Bluebird Care (Canterbury, Thanet, Folkestone & Dover) is a provider of home care support services for those who are living in their own homes in the Canterbury and Thanet area.

They have a flexible approach to care, and, as a consequence, care plans are individually tailored to meet the needs of clients.

Services provided by Bluebird Care (Canterbury, Thanet, Folkestone & Dover) include; personal care, Alzheimer's care, care for adults with physical...  

Care Provided by Bluebird Care Canterbury, Thanet, Folkestone & Dover

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Nursing/Nurse Led Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)
  • Children (0-18)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Nursing / Nurse Led Care

  • PEG Feeding
  • Stoma Care
  • Wound Dressing
  • Catheter Care

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

Daily Charges per Person

  • Hourly Visiting Care Fees: £41.99 - £62.98
  • Weekly Live-in Care Fees: £1,699 - £1,899
  • 30 Minute Visiting Care Fees: £34.43 - £53.54

At Bluebird Care we offer a highly professional service for our customers, ranging from a 30-minute visit a day, to Live-in Care 7 days a week. We offer all customers a free care assessment in the comfort of their own home, to help determine the level of home care service you require.

The price(s) shown are provided by the agency. Contact Bluebird Care Canterbury, Thanet, Folkestone & Dover for full pricing details and T&Cs.

Contact Bluebird Care Canterbury, Thanet, Folkestone & Dover to get a personalised quote:

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)

Good to Know

Group/Owner

Person in charge

  • Gemma East (Registered Care Manager)

Bluebird Care Canterbury, Thanet, Folkestone & Dover Reviews (9)

7.5

Bluebird Care Canterbury, Thanet, Folkestone & Dover has a Review Score of 7.5 (7.5) out of 10, based on 3 reviews in the last 2 years. Over all time Bluebird Care Canterbury, Thanet, Folkestone & Dover has 9 reviews.

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Showing 9 reviews matching selected criteria
Review from Rosemary R (Wife of Client) published on 18 October 2024 Submitted via Postal Card
Overall Experience

We are very happy with the care. All the carers we have had are really kind and caring, helpful and don't mind what they do. Mostly as my husband is happy with them all. We are very happy to.

Reply from Gemma East, Registered manager at Bluebird Care Canterbury, Thanet, Folkestone & Dover

Thank you for your wonderful feedback. We really appreciate your positive comments.

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Review from R M (Client / Service User) published on 14 August 2024 Submitted via Postal Card
Overall Experience

Would prefer staff to remain constant, with younger staff with more common sense, timing ok if kept.

Reply from Gemma East, Registered manager at Bluebird Care Canterbury, Thanet, Folkestone & Dover

Thank you for taking the time to complete a review. We appreciate receiving feedback and use this to continuously improve our services.

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Review from Anne K (Client / Service User) published on 5 August 2024 Submitted via Postal Card
Overall Experience

An excellent service with above-average support. No task is too difficult and carried out with friendly, supportive and smiling staff who are a credit to your company.

Reply from Gemma East, Registered manager at Bluebird Care Canterbury, Thanet, Folkestone & Dover

Thank you for your kind review. We enjoy receiving feedback and are proud to hear we deliver an excellent service.

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Review from John F (Client / Service User) published on 10 August 2023 Submitted via Postal Card
Overall Experience

I am pleased with the service now, and have nothing useful to say or add.

Reply from Bluebird Care Canterbury and Thanet, Registered manager at Bluebird Care Canterbury, Thanet, Folkestone & Dover

Thank you for taking the time to write us a review, we are pleased you are happy with your service.

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Review from Peter S (Client / Service User) published on 28 July 2023 Submitted via Postal Card
Overall Experience

In general, I am looked after very well but there are occasional lapses.

Reply from Bluebird Care Canterbury and Thanet, Registered manager at Bluebird Care Canterbury, Thanet, Folkestone & Dover

Thank you for your review. We are always pleased to receive feedback and are always looking for ways to improve our services. We are pleased to hear you are happy with your service overall and it is always a pleasure to support you.

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Review from Yvonne H (Daughter of Client) published on 13 July 2023 Submitted via Postal Card
Overall Experience
My mother is a new client to Bluebird Care and was at first reluctant to accept help of any kind. However, her initial experience with Bluebird has been extremely positive and she now looks forward to their visits.
As her daughter (and until recently her only carer) my life has been made a great deal easier knowing that there is in place a reliable service that my mother enjoys. Is worth every penny.

Thank you Bluebird.

Reply from Bluebird Care Canterbury and Thanet, Registered Manager at Bluebird Care Canterbury, Thanet, Folkestone & Dover

Thank you for your lovely review. We are so pleased we are able to support both you and your mother, and provide that reassurance.

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Review from Russell D (Son of Client) published on 28 May 2023 Submitted via Website
Overall Experience

Since the first time I made contact with Bluebird Care, up until the last visit by the career of the recent short term care package the professional service and exceptional care has been exemplary. The pre-care assessment was thorough and continued correspondence regarding all visits and additional documentation requirements were clear and precise. I can’t thank you or highly recommend you enough. Well done Bluebird Care.

Reply from Gemma East, Reviews Team at Bluebird Care Canterbury, Thanet, Folkestone & Dover
Hi Russell, it is so great to receive such a high star rating! Thank you! I will pass your comments on to the team, it is always nice to hear such positive comments.

It was a pleasure supporting your mum and we are glad we made it as smooth as possible for you both. Thank you.

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Review from Sue H (Daughter of Client) published on 23 April 2023 Submitted via Website
Overall Experience

As a new service user, Mum has enjoyed the wonderful service she has had from Bluebird. Initially, Mum was unsure about having care in the home as she wanted to be independent as long as possible, but the carers are always friendly, kind, understanding and come promptly at the planned time, so she’s delighted with having care at home now. It also means she can stay in her own home instead of going into a care home at the moment. The service has made a huge difference to Mum's week and she looks forward very much to her carer coming. Thanks to Bluebird.

Reply from Gemma East, Reviews Team at Bluebird Care Canterbury, Thanet, Folkestone & Dover

Hello Sue, you really made our day! We always love to receive feedback of the care we provide and appreciate you taking the time to write this. It is always difficult taking that step into getting home help and we are very honoured to be able to do that for your mum. Thank you.

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Review from Olga K (Daughter of Client) published on 22 June 2018 Submitted via Postal Card
Overall Experience
Excellent care, friendliness and professionalism from all the Carers with whom we had contact. The only criticism is that on one occasion the Carer arrived late and on another occasion, no one came at all. Suggest a stronger policy on reserve staff.

The financial requirements are reasonable, except that I feel a month notice seems excessive. When my mother was ill and then now when we had short notice re a care home, we had to pay for a lot not used.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 17 July 2019
Overall Good
  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

News (0)

News

There are no news items for Bluebird Care Canterbury, Thanet, Folkestone & Dover.

Awards / Recognitions (2)

  • Recipient: Bluebird CareDate: Wednesday 31 May 2023
  • Recipient: Bluebird CareDate: Thursday 31 Mar 2022

Meet the Team (7)

Gemma East Job Title: Operations Director Joined: 2022
Gemma East

Gemma has worked in health and social care for over 20 years. She enjoys working in the social care sector and is passionate about educating others about the brilliance and diversity of working in the care industry.

Over her years in the sector, she has been able to learn sign language, how to change PEGS and climbed mountains and abseiled with customers in a variety of countries.

Amy Swift Job Title: Branch Manager Joined: 2020
Amy Swift

Amy welcomed a career in Care after working for 10 years as a hairdresser. Her caring and bubbly nature led her into the Care industry, and she has never looked back!

Amy is kept busy in her spare time being a mum to 3 beautiful children! Enjoy being outside, going on family walks and making memories forever memories. She is a huge Harry Potter fan.

Samantha Whitehouse Job Title: Care Coordinator Joined: 2025
Samantha Whitehouse

Samantha joined us at Bluebird Care in 2025 as our care coordinator, keeping calm behind the scenes and making sure everyone feels supported in getting the care they need.

Fun Fact:

Adrenaline Junkie - 3 sky dives for fun.

Karen Masters Job Title: Trainer Joined: 2024
Karen Masters

Karen joined us at Bluebird Care in 2024 as our Care Supervisor, bringing with her multiple skills ensuring that our customers and staff feel safe, confident and supported. Now moving on to her new role in 2026 as our Trainer.

Fun fact

I was marooned on the Amazon River.

Rebecca Spanton Job Title: Care Supervisor Joined: 2025
Rebecca Spanton

With over 12 years of experience in the care sector, I am a dedicated and compassionate Care Supervisor who takes pride in making a positive difference in people’s lives. I’m passionate about creating a supportive and happy environment for both clients and colleagues, always bringing warmth, understanding and a sense of humour to my role.

Outside of work, I’m a proud mum to three girls, and life is always busy — especially with a cat and dog at home! I love sunshine and travelling, with highlights including Bali and visiting the elephant sanctuary in Ubud. This year is extra special as I’ll be marrying my fiancé in the Dominican Republic. I’m known for loving a good one-liner joke and believe a smile and laugh can truly brighten someone’s day.

Liz Farrington Job Title: Live-in care manager Joined: 2012
Liz Farrington

Liz joined us at Bluebird Care in 2012, making sure that Live-In Care is not just well managed but truly life-enhancing.

Fun fact

Keeps Bees and makes honey.

Tracey Orchard Job Title: Live-in Care Supervisor Joined: 2018
Tracey Orchard

Tracey joined us at Bluebird Care in 2018 as a Care Supervisor for our Gravesend Team. Tracey quickly realised her passion for Live-in Care and moved teams, bringing heart, structure and togetherness.

Fun Fact

Has an unhealthy obsession with orchids!

Frequently Asked Questions about Bluebird Care Canterbury, Thanet, Folkestone & Dover

How many Carers does Bluebird Care Canterbury, Thanet, Folkestone & Dover employ?

Bluebird Care Canterbury, Thanet, Folkestone & Dover employs 40 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Bluebird Care Canterbury, Thanet, Folkestone & Dover to verify any information. View our terms and conditions. Bluebird Care Canterbury, Thanet, Folkestone & Dover has an Enhanced Service - more info.